As our next Night Receptionist , you will:
- Welcome late arrivals and bid farewell to early departures with a warm and friendly attitude.
- Carry out the Night Audit.
- Prepare and distribute relevant reports to internal departments.
- Manage and confirm reservation details and accounts for in-house guests, ensuring all details are accurately recorded.
- Support hotel operations and assist other departments in preparing for the next day.
- Provide food and beverage service during the night shift.
- Ensure the safety and security of all guests while assisting with hotel operations.
- Respond promptly to guest requests and resolve any issues efficiently.
- Clean and maintain public areas, including the front entrance, lobby, bar, and staff areas.
- Follow the hotel's fire safety procedures and assist with emergency situations when needed.
- Be the face of Ibis, consistently conveying a positive and professional image.
- Manage daily reconciliation of hotel outlets and complete daily revenue postings.
- Assist in promoting sales within the department and maximize every sales opportunity.
Job requirements
What Are We Looking For?
- Ability to use Property Management System software such as OPERA Cloud
- Competency with Microsoft Office including Word and Excel
- Previous expe...
Night Receptionist in Cambridge employer: ibis Cambridge
Join our dynamic team as a Reservation/Admin Agent, where we prioritise a culture of excellence and guest satisfaction. Our company offers competitive benefits, a supportive work environment, and ample opportunities for professional growth in the heart of the hospitality industry. With a focus on teamwork and innovation, you'll thrive in a role that not only values your contributions but also encourages you to develop your skills and advance your career.
