At a Glance
- Tasks: Welcome guests, manage check-ins/outs, and provide exceptional service throughout their stay.
- Company: Join a global hospitality leader with a focus on inclusivity and personal growth.
- Benefits: Enjoy free hotel stays, discounts worldwide, and continuous learning opportunities.
- Other info: Flexible hours and limitless career opportunities across 5000 hotels globally.
- Why this job: Be part of a dynamic team creating memorable experiences for guests every day.
- Qualifications: Customer service skills and a positive attitude are essential; training provided.
A job, a career or a calling - whatever brings you here, we have something for you! As our next Multi Skilled Team Member, you will:
- Extend a warm welcome to our guests, putting their well-being at the heart of everything you do, while adding your personal touch to their stay.
- Be responsible for the reception desk and processing check in/out.
- Provide a friendly and personalised welcome for our guests.
- Convey the image of the brand and the hotel.
- Have the ability to multi-task and possess a proactive personality in this busy hands-on role.
- Provide guests with a single point of contact throughout their stay.
- Be ready to assist at any stage of the guests' stay, from welcome to farewell.
- Handle and resolve any guest feedback in the most efficient and satisfying manner.
- Promote the company’s ALL loyalty programme.
- Prepare all the documents required for the day.
- Provide bar and restaurant service by taking orders, serving food, and ensuring guest satisfaction.
- Offer attentive and personalised service.
- Prepare and clear tables, refill beverages, and ensure food safety and hygiene standards are maintained.
- Assist in setting up, breaking down, and maintaining dining areas for events.
- Flexibly assist in both reception and F&B tasks based on hotel occupancy and needs.
- Cook and support buffet setups and ensure the area is replenished as necessary.
You must be eligible to live and work in the UK to apply for this position and be in possession of a current work visa.
What we are looking for:
- A self-starter with the ability to work unsupervised.
- Someone with a positive attitude, a genuine customer service focus, and the technical ability to process the nightly audit of all front office transactions.
- A fast-thinking, customer-focused problem solver with initiative that takes pride in creating and delivering memorable guest experiences whilst ensuring that all daily revenue has been captured and reported on.
- Night Audit and/or Accounts experience is highly regarded as this role will provide a great career path into other areas of operations or finance.
Benefits:
- Free night stays in our UK hotels.
- Discounted hotel rates all over the world in Accor Hotels.
- Continuously learn and develop yourself with our Accor Academy.
- Support your wellbeing in your professional and personal lives.
- Grow your experience anywhere. Explore limitless opportunities across 5000 hotels in over 100 countries.
- Participate actively in initiatives to build a more inclusive and sustainable world.
- And many more benefits and perks.
Our objective is simple: make you grow and give you the spark to unleash your personality.
Qualifications:
- Previous experience in a similar role is preferable.
- Friendly, approachable with excellent customer service skills.
- Flexibility in working hours is essential.
- Basic IT skills.
- Full training provided.
By working at ibis Budget Sheffield Centre- St Mary’s Gate you will be part of the Accor network, a worldwide hospitality leader. With us, you can be all you are, work with purpose, grow, learn, enjoy and explore Accor’s limitless opportunities.
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent, creating an environment where everyone feels they belong.
Multi Skilled Team Member (F/M/X) in Sheffield employer: IBIS BUDGET
Ibis Budget is an excellent employer that prioritises a supportive and dynamic work culture, where every team member plays a vital role in creating memorable guest experiences. With opportunities for professional growth and development, employees are encouraged to enhance their skills in a vibrant hotel environment. Located in a bustling area, the hotel offers unique advantages such as flexible working hours and a strong emphasis on teamwork, making it a rewarding place to build your career.
StudySmarter Expert Advice🤫
We think this is how you could land Multi Skilled Team Member (F/M/X) in Sheffield
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media and website to see what they're all about. This will help you connect with the team and show that you're genuinely interested in being part of their world.
✨Tip Number 2
Practice your customer service skills! Role-play common scenarios you might face as a Multi Skilled Team Member. This will help you feel more confident when it comes to handling guest feedback and providing that personalised service they’re looking for.
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn to get insider tips about the role and the company. They might share valuable insights that can give you an edge during the interview process.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest opportunities and updates directly from us, making it easier to stay in the loop.
We think you need these skills to ace Multi Skilled Team Member (F/M/X) in Sheffield
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to add a personal touch that reflects your enthusiasm for the role.
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with what we’re looking for. Mention specific examples that demonstrate your customer service focus and ability to multi-task.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your sentences are easy to read and get straight to the heart of why you’d be a great fit for our team.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role without any hiccups!
How to prepare for a job interview at IBIS BUDGET
✨Know the Company and Role
Before your interview, take some time to research the company and understand the Multi Skilled Team Member role. Familiarise yourself with their values, especially around customer service and guest experience, as this will help you align your answers with what they’re looking for.
✨Showcase Your Customer Service Skills
Since this role is all about providing a warm welcome and excellent service, be ready to share specific examples from your past experiences where you went above and beyond for a guest or customer. Highlight your problem-solving skills and how you handled feedback effectively.
✨Demonstrate Flexibility and Multi-tasking
This position requires a proactive personality and the ability to juggle various tasks. Prepare to discuss situations where you successfully managed multiple responsibilities at once, whether in hospitality or another fast-paced environment. This will show that you can thrive in a busy setting.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team culture, training opportunities, or how success is measured in this role. This shows your genuine interest in the position and helps you determine if it’s the right fit for you.
