At a Glance
- Tasks: Manage bookings and ensure seamless guest experiences with excellent customer service.
- Company: Join Ibis Budget London Heathrow Central, part of the global Accor network.
- Benefits: Enjoy free hotel stays, discounts, and continuous learning opportunities.
- Other info: Experience our hospitality firsthand with a complimentary overnight stay.
- Why this job: Be part of a vibrant team that values personal growth and inclusivity.
- Qualifications: 2 years in reservations or customer service; fluent English required.
The predicted salary is between 24000 - 36000 £ per year.
Position: Reservations Agent
Manage all aspects of individual and group bookings (7 rooms or more) with or without catering, handle enquiries, confirm reservations, manage payments, track changes, and ensure clear communication across departments. Use Opera Cloud and ResaWeb to maintain accurate records and provide reports. Provide excellent customer service and collaborate with other departments to ensure guests enjoy a seamless experience.
Qualifications
- At least 2 years’ experience in reservations or customer service, preferably in hotels.
- Proficiency with ResaWeb and Opera Cloud and comprehensive knowledge of reservation procedures.
- Understanding of group booking procedures and expectations.
- Strong customer service and communication skills, both written and spoken.
- Fluent English with professional business correspondence skills.
- Tech‑savvy with Office365 and comfortable exploring new technological tools.
- Exceptional organizational skills and attention to detail.
- Strong problem‑solving skills and ability to stay calm under pressure.
- Flexibility to work mornings, late shifts, weekends, and holidays as needed.
- Minimum high‑school or vocational diploma; a degree in hospitality or tourism is a plus.
- Solid grasp of the travel industry and hotel operations.
- Excellent multitasking and numerical skills.
- Strong motivation to learn and grow professionally.
Benefits
- Free night stays in Accor hotels and 50% discount in any Accor Restaurant (T&C applies).
- Discounted hotel rates worldwide.
- Continuous learning and development through Accor Academy.
- Well‑being support in professional and personal life.
- Opportunities to work across 5,000 hotels in over 100 countries.
- Active participation in initiatives for a more inclusive and sustainable world.
Diversity & Inclusion
We are an inclusive company committed to attracting, recruiting, and promoting diverse talent, creating an environment where everyone feels they belong.
Reservations Agent (M/F/X) in Hounslow employer: IBIS BUDGET
At Ibis Budget London Heathrow Central, we pride ourselves on being an exceptional employer that values personal growth and a supportive work culture. With benefits like free night stays in our UK hotels, discounted rates worldwide, and continuous learning opportunities through the Accor Academy, we empower our team members to thrive in their careers while enjoying a fulfilling work-life balance. Join us in creating memorable moments for our guests and be part of a diverse and inclusive environment where your contributions truly matter.
StudySmarter Expert Advice🤫
We think this is how you could land Reservations Agent (M/F/X) in Hounslow
✨Tip Number 1
Familiarise yourself with the Opera Cloud and ResaWeb systems before your interview. Understanding how these platforms work will not only boost your confidence but also show us that you're proactive and ready to hit the ground running.
✨Tip Number 2
Brush up on your customer service skills by practising common scenarios you might face as a Reservations Agent. Think about how you would handle difficult situations or complaints, as demonstrating your problem-solving abilities can set you apart from other candidates.
✨Tip Number 3
Showcase your teamwork skills by preparing examples of how you've successfully collaborated with others in previous roles. We value clear communication and collaboration, so highlighting your experience in these areas will resonate well with us.
✨Tip Number 4
Research our hotel and the Accor network to understand our values and mission. Being able to articulate how your personal goals align with ours during the interview will demonstrate your genuine interest in joining our team.
We think you need these skills to ace Reservations Agent (M/F/X) in Hounslow
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience in reservations or customer service, especially in the hotel industry. Emphasise your proficiency with systems like ResaWeb and Opera Cloud, as well as your understanding of group bookings.
Craft a Compelling Cover Letter:Write a cover letter that showcases your customer service skills and attention to detail. Mention specific examples of how you've successfully managed bookings or resolved customer issues in the past.
Showcase Your Communication Skills:Since clear communication is essential for this role, ensure your application reflects your ability to communicate effectively. Use professional language and check for any grammatical errors before submitting.
Highlight Your Problem-Solving Abilities:In your application, provide examples of how you've handled challenging situations in previous roles. This will demonstrate your sharp problem-solving skills and ability to stay calm under pressure.
How to prepare for a job interview at IBIS BUDGET
✨Know Your Systems
Familiarise yourself with Opera Cloud and ResaWeb before the interview. Being able to discuss your experience with these systems will show that you are tech-savvy and ready to hit the ground running.
✨Demonstrate Customer Service Skills
Prepare examples of how you've provided excellent customer service in previous roles. Highlight specific situations where you resolved issues or went above and beyond for a guest, as this is crucial for a Reservations Agent.
✨Showcase Attention to Detail
Be ready to discuss how you ensure accuracy in bookings and communications. You might want to mention any tools or methods you use to keep track of details, as this role requires exceptional organisational skills.
✨Emphasise Teamwork
Since the role involves supporting other departments, share experiences where you successfully collaborated with colleagues. This will demonstrate your ability to work well in a team and contribute to a seamless guest experience.
