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- Tasks: Lead operations in Food and Beverage, Rooms, and Guest Experience to ensure top-notch service.
- Company: Join a dynamic hospitality team focused on guest satisfaction and operational excellence.
- Benefits: Flexible shifts, competitive salary, and opportunities for personal and professional growth.
- Why this job: Make a real impact on guest experiences while developing your leadership skills.
- Qualifications: Experience in hospitality, strong leadership, and problem-solving skills required.
- Other info: 40 hours per week with early and late shifts; perfect for adaptable individuals.
The predicted salary is between 28800 - 43200 £ per year.
The Duty Manager reports directly to the General Manager and acts on their behalf in their absence. They are responsible for the entire operation including Food and Beverage, Rooms, Guest Experience and Sales and Marketing. Your role is to enforce standards and guarantee a consistently high quality guest experience.
Coordinates all aspects of the operation to ensure that each outlet functions at an optimal level in key areas including service, revenue generation and cost management. Creates a culture which is service focused, positive and driven to succeed, open to change and creative in approach. Fosters the talent within the department to ensure that all reporting HODs and Talents are effective in their current roles and developed to the next level.
Carry out Duty Management shifts accordingly to DM ROTA and business needs.
Additional Information:
- 40 Hours per week.
- Shift Times: Early shifts & Late Shifts
- Flexibility: Monday - Sunday
- Salary: To be confirmed
Skills:
- Opera Cloud
- Leadership
- Able to handle complex situations and guest queries
- Working under pressure
- Dealing with complaints
- Managing delayed flights
- Assisting other departments as needed
- H&S awareness
- Fire Marshall and First Aid will be an advantage
Duty Manager - Full time in Hounslow employer: IBIS BUDGET
Contact Detail:
IBIS BUDGET Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Duty Manager - Full time in Hounslow
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, or even reach out to current Duty Managers on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your skills! When you get the chance to chat with potential employers, highlight your experience with Opera Cloud and your leadership abilities. Share specific examples of how you've handled complex situations or improved guest experiences.
✨Tip Number 3
Be flexible and ready to adapt! The hospitality industry is all about change, so demonstrate your willingness to take on different shifts and roles. This shows you're committed and can handle the dynamic nature of the job.
✨Tip Number 4
Apply through our website! We make it super easy for you to find and apply for the Duty Manager position. Plus, it shows us you're serious about joining our team. Don't miss out on the opportunity to be part of something great!
We think you need these skills to ace Duty Manager - Full time in Hounslow
Some tips for your application 🫡
Show Your Passion for Guest Experience: When writing your application, let us know how much you care about creating a fantastic guest experience. Share any relevant experiences where you've gone above and beyond to ensure guests leave with a smile.
Highlight Your Leadership Skills: As a Duty Manager, you'll be leading a team, so make sure to showcase your leadership abilities in your application. Talk about times you've successfully managed a team or resolved conflicts, and how you foster a positive work environment.
Be Specific About Your Skills: We want to see how your skills match the job description. If you have experience with Opera Cloud or handling complex situations, mention those specifically. Tailor your application to highlight the skills that are most relevant to the role.
Apply Through Our Website: To make sure your application gets the attention it deserves, apply directly through our website. It’s the best way for us to receive your details and keep track of your application!
How to prepare for a job interview at IBIS BUDGET
✨Know the Role Inside Out
Make sure you thoroughly understand the Duty Manager role and its responsibilities. Familiarise yourself with key areas like Food and Beverage, Guest Experience, and Sales and Marketing. This will help you demonstrate your knowledge and show that you're ready to take charge.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led a team or managed complex situations in the past. Highlight your ability to foster talent and create a positive service culture. This is crucial for a role that requires strong leadership and the ability to handle guest queries effectively.
✨Demonstrate Problem-Solving Abilities
Be ready to discuss how you've dealt with challenging situations, such as managing complaints or handling delayed flights. Use specific examples to illustrate your approach and how you maintained a high-quality guest experience under pressure.
✨Emphasise Flexibility and Adaptability
Since the role involves working various shifts and adapting to business needs, highlight your flexibility. Share experiences where you've successfully adjusted to changing circumstances or taken on additional responsibilities to support your team.
