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For Companies At a Glance
- Tasks: Lead hotel operations, ensuring top-notch guest experiences and managing food and beverage services.
- Company: A leading hotel chain in Greater London with a focus on exceptional service.
- Benefits: Competitive salary, flexible shifts, and opportunities for career advancement.
- Why this job: Join a dynamic team and make a real difference in guest satisfaction.
- Qualifications: Strong leadership skills and experience in handling guest queries.
- Other info: Full-time role with a vibrant work environment and growth potential.
The predicted salary is between 36000 - 60000 £ per year.
A leading hotel chain in Greater London is seeking a Duty Manager to oversee hotel operations in the General Manager's absence. Responsibilities include managing Food and Beverage, Rooms, and Guest Experience, ensuring a high-quality service standard.
Candidates should possess strong leadership skills and the ability to handle complex situations and guest queries. This full-time position requires flexibility across early and late shifts, 40 hours per week.
Hotel Operations Lead — Guest Experience & Revenue employer: IBIS BUDGET
Contact Detail:
IBIS BUDGET Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hotel Operations Lead — Guest Experience & Revenue
✨Tip Number 1
Network like a pro! Reach out to people in the hotel industry, especially those who work at the places you're interested in. A friendly chat can open doors and give you insider info on job openings.
✨Tip Number 2
Prepare for interviews by practising common questions related to guest experience and revenue management. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your leadership skills during interviews. Share specific examples of how you've handled complex situations or improved guest satisfaction in previous roles. This will help you stand out!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Hotel Operations Lead — Guest Experience & Revenue
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in hotel operations, especially in managing guest experiences and food and beverage services. We want to see how your skills align with the role of Duty Manager!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Share specific examples of how you've handled complex situations or improved guest satisfaction in previous roles. We love a good story that showcases your leadership skills.
Show Your Flexibility: Since this role requires flexibility with shifts, mention your availability clearly in your application. We appreciate candidates who are ready to adapt to the needs of our guests and the team!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at IBIS BUDGET
✨Know the Hotel Inside Out
Before your interview, make sure you research the hotel chain thoroughly. Understand their values, guest experience standards, and any recent news or changes. This will help you demonstrate your genuine interest and show that you’re aligned with their mission.
✨Showcase Your Leadership Skills
As a Duty Manager, strong leadership is key. Prepare examples from your past experiences where you successfully led a team or resolved a complex situation. Be ready to discuss how you motivate staff and ensure high service standards, as this will resonate well with the interviewers.
✨Prepare for Guest Scenarios
Expect questions about handling difficult guest situations. Think of specific instances where you turned a negative experience into a positive one. This will highlight your problem-solving skills and ability to maintain a high-quality service standard under pressure.
✨Flexibility is Key
Since the role requires flexibility across shifts, be prepared to discuss your availability openly. Show that you understand the demands of the hospitality industry and are willing to adapt to meet the needs of the hotel and its guests.
