At a Glance
- Tasks: Manage bookings and provide excellent customer service in a dynamic hospitality environment.
- Company: Join Accor, a global leader in hospitality that values your individuality.
- Benefits: Opportunities for growth, learning, and a supportive work culture.
- Other info: Explore limitless possibilities and write your own career story with us.
- Why this job: Be part of a team that shapes the future of hospitality and makes a real impact.
- Qualifications: Strong communication skills and attention to detail are essential.
The predicted salary is between 20000 - 25000 £ per year.
Company Description
Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Job Description
As a Reservations Agent, you'll be responsible for managing all aspects of individual and group bookings (7 rooms or more) with or without catering, including handling enquiries, confirming reservations, managing payments, tracking changes, and ensuring all arrangements are clearly communicated across departments. You'll use systems like Opera Cloud and ResaWeb to maintain accurate records and provide reports. Excellent customer service, clear communication, attention to detail, and teamwork are essential.
Reservations Agent (M/F/X) employer: ibis Budget London Heathrow
Accor is an exceptional employer that values individuality and fosters a supportive work environment where you can thrive. With a commitment to personal growth and continuous learning, employees are encouraged to explore their potential while contributing to a dynamic team in the hospitality industry. Located in a vibrant setting, Accor offers unique opportunities to engage with diverse guests and be part of a forward-thinking company that dares to challenge the status quo.
Contact Details:
ibis Budget London Heathrow Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Reservations Agent (M/F/X)
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the hospitality industry. A personal recommendation can go a long way in landing that Reservations Agent role.
✨Tip Number 2
Prepare for the interview by researching Accor and its values. Show them you’re not just another candidate; you’re someone who aligns with their mission of limitless possibilities and exceptional customer service.
✨Tip Number 3
Practice your communication skills! As a Reservations Agent, clear communication is key. Try mock interviews with friends or use online resources to refine how you present yourself and your experiences.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the Accor family.
We think you need these skills to ace Reservations Agent (M/F/X)
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express what makes you unique and how you align with our values at Accor.
Tailor Your Application:Make sure to customise your application for the Reservations Agent role. Highlight your relevant experience with bookings and customer service, and mention any specific systems you've used, like Opera Cloud or ResaWeb.
Be Clear and Concise:Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate well-structured applications that are easy to read and understand!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the info you need about the role and our company there.
How to prepare for a job interview at ibis Budget London Heathrow
✨Know Your Stuff
Before the interview, make sure you’re familiar with the role of a Reservations Agent. Brush up on how to manage bookings, handle enquiries, and use systems like Opera Cloud and ResaWeb. This will show that you’re serious about the position and ready to hit the ground running.
✨Show Off Your Customer Service Skills
Accor values excellent customer service, so be prepared to share examples from your past experiences. Think of situations where you went above and beyond for a customer or resolved a tricky issue. This will demonstrate your ability to provide top-notch service.
✨Communicate Clearly
Since clear communication is key in this role, practice articulating your thoughts clearly and concisely. During the interview, listen carefully to questions and respond thoughtfully. This will highlight your communication skills and attention to detail.
✨Emphasise Teamwork
As a Reservations Agent, you'll need to work closely with other departments. Be ready to discuss your experience working in teams and how you’ve collaborated with others to achieve common goals. This will show that you’re a team player who can contribute positively to the Accor culture.
