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- Tasks: Be the friendly face that welcomes guests and ensures their experience is top-notch.
- Company: Join Accor, a global leader in hospitality that values your individuality and growth.
- Benefits: Enjoy opportunities for personal development and a supportive work environment.
- Why this job: This role lets you connect with people and make a real impact on their stay.
- Qualifications: Looking for friendly, professional individuals who can handle inquiries and manage guest experiences.
- Other info: Located in vibrant Brighton, this position offers a chance to be part of an exciting team.
The predicted salary is between 20000 - 30000 £ per year.
Company Description \”Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accors limitless possibilities. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow\’s hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/ Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS\” Job Description We are seeking a friendly and professional Reception Team member to join our organization in Brighton, United Kingdom. As the first point of contact for our guests, you will play a crucial role in creating a welcoming atmosphere and ensuring a positive experience for all visitors. Greet and welcome guests in a warm and professional manner Handle guest inquiries, complaints, and requests efficiently and courteously Manage check-in and check-out procedures, ensuring a smooth process for all guests Respond to phone calls, emails, and in-person inquiries promptly and accurately Coordinate with other departments to fulfill guest needs and resolve any issues Maintain a clean and organized reception area Process payments and hand…
Reception Team member employer: IBIS Brighton City Centre - Station
Contact Detail:
IBIS Brighton City Centre - Station Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reception Team member
✨Tip Number 1
Familiarize yourself with the local area and attractions in Brighton. This knowledge will not only help you assist guests better but also show your enthusiasm for the role during the interview.
✨Tip Number 2
Practice your communication skills, especially in handling guest inquiries and complaints. Role-playing different scenarios with a friend can help you feel more confident and prepared.
✨Tip Number 3
Showcase your ability to work in a team by sharing examples of past experiences where you collaborated effectively with others. This is crucial in a reception role where coordination with various departments is key.
✨Tip Number 4
Demonstrate your passion for hospitality by discussing any relevant experiences or training you have. Highlighting your commitment to creating a positive guest experience will resonate well with the hiring team.
We think you need these skills to ace Reception Team member
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Reception Team member position. Understand the key responsibilities and required skills, so you can tailor your application accordingly.
Craft a Personalized Cover Letter: Write a cover letter that reflects your personality and enthusiasm for the role. Highlight your customer service experience and how it aligns with Accor's values of creating a welcoming atmosphere.
Showcase Relevant Experience: In your CV, emphasize any previous roles in hospitality or customer service. Use specific examples to demonstrate your ability to handle inquiries and complaints effectively.
Proofread Your Application: Before submitting, carefully proofread your application materials. Ensure there are no spelling or grammatical errors, as attention to detail is crucial in a reception role.
How to prepare for a job interview at IBIS Brighton City Centre - Station
✨Show Your Warmth
As a Reception Team member, your ability to create a welcoming atmosphere is key. Practice greeting people with a smile and maintaining a friendly demeanor throughout the interview. This will demonstrate your suitability for the role.
✨Prepare for Common Scenarios
Think about potential guest inquiries or complaints you might encounter. Be ready to discuss how you would handle these situations effectively and courteously, showcasing your problem-solving skills.
✨Highlight Your Communication Skills
Since you'll be responding to phone calls, emails, and in-person inquiries, emphasize your communication abilities. Share examples of how you've successfully interacted with customers or resolved issues in previous roles.
✨Demonstrate Team Coordination
Collaboration with other departments is crucial. Prepare to discuss experiences where you worked as part of a team to fulfill needs or resolve issues, showing that you can coordinate effectively in a hospitality environment.
