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- Tasks: Be the friendly face of our hotel, welcoming guests and ensuring a smooth check-in/check-out experience.
- Company: Join Accor, a global leader in hospitality that values your individuality and growth.
- Benefits: Enjoy a vibrant work environment with opportunities for learning and development.
- Why this job: Make a real impact on guest experiences while working in a lively and inclusive atmosphere.
- Qualifications: Strong customer service skills and a friendly demeanor are essential; hospitality education is a plus.
- Other info: Flexibility to work various shifts, including weekends and holidays, is required.
The predicted salary is between 20000 - 30000 £ per year.
Company Description
“Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accors limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit />Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS”
Job Description
We are seeking a friendly and professional Reception Team member to join our organization in Brighton, United Kingdom. As the first point of contact for our guests, you will play a crucial role in creating a welcoming atmosphere and ensuring a positive experience for all visitors.
- Greet and welcome guests in a warm and professional manner
- Handle guest inquiries, complaints, and requests efficiently and courteously
- Manage check-in and check-out procedures, ensuring a smooth process for all guests
- Respond to phone calls, emails, and in-person inquiries promptly and accurately
- Coordinate with other departments to fulfill guest needs and resolve any issues
- Maintain a clean and organized reception area
- Process payments and handle cash transactions accurately
- Assist with administrative tasks such as filing, data entry, and report generation
- Stay informed about hotel amenities, local attractions, and events to provide guests with relevant information
- Ensure compliance with all safety and security procedures
Qualifications
- Strong customer service orientation with a friendly and professional demeanor
- Excellent communication and interpersonal skills
- Ability to multitask and prioritize in a fast-paced environment
- Detail-oriented with strong organizational skills
- Proficiency in basic computer applications and hotel management systems
- Experience with OPERA CLOUD system is preferred
- Previous experience in a similar reception or customer service role is an asset
- Problem-solving skills and ability to handle challenging situations with tact
- Flexibility to work various shifts, including weekends and holidays
- High school diploma or equivalent; higher education in hospitality is a plus
Additional Information
experience is an asset
Prior experience working with Opera or a related system
Fluency in English
additional languages are a plus
At ibis Brighton, we take pride in delivering exceptional guest experiences, driven by a passionate and friendly team in a vibrant and inclusive atmosphere. Nestled in the heart of Brighton, our hotel embodies the citys lively spirit, welcoming both travelers and team members with open arms.
We are an inclusive company, and our ambition is to attract, recruit, and promote diverse talent, fostering a workplace where everyone feels valued and empowered to thrive.
AMRT1_UKCT
Reception Team member employer: IBIS Brighton City Centre - Station
Contact Detail:
IBIS Brighton City Centre - Station Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reception Team member
✨Tip Number 1
Familiarize yourself with the local area and attractions in Brighton. Being knowledgeable about the city will not only help you assist guests better but also show your enthusiasm for the role during the interview.
✨Tip Number 2
Practice your communication skills by engaging with friends or family in role-play scenarios. This will help you feel more comfortable and confident when interacting with guests, especially in handling inquiries and complaints.
✨Tip Number 3
Get familiar with hotel management systems like OPERA CLOUD. If you have access to any online tutorials or training resources, take advantage of them to boost your technical skills before applying.
✨Tip Number 4
Showcase your flexibility and willingness to work various shifts, including weekends and holidays. Highlighting this in conversations can demonstrate your commitment to providing excellent service at all times.
We think you need these skills to ace Reception Team member
Some tips for your application 🫡
Understand the Company Culture: Familiarize yourself with Accor's values and mission. Highlight how your personal values align with their commitment to hospitality and inclusivity in your application.
Tailor Your CV: Customize your CV to emphasize relevant experience in customer service and reception roles. Include specific examples of how you've created positive guest experiences in the past.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention your strong communication skills and ability to handle inquiries and complaints effectively.
Highlight Relevant Skills: Make sure to mention your proficiency with computer applications and any experience with hotel management systems like OPERA CLOUD. This will demonstrate your readiness for the role.
How to prepare for a job interview at IBIS Brighton City Centre - Station
✨Show Your Friendly Side
As a Reception Team member, your demeanor is crucial. Make sure to greet the interviewer with a warm smile and maintain a friendly tone throughout the conversation. This will demonstrate your customer service orientation and ability to create a welcoming atmosphere.
✨Know the Company and Its Values
Familiarize yourself with Accor's mission and values before the interview. Understanding their commitment to inclusivity and exceptional guest experiences will help you align your answers with what they are looking for in a candidate.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills and ability to handle challenging situations. Think of examples from your past experiences where you successfully managed guest inquiries or complaints, showcasing your tact and professionalism.
✨Highlight Your Multitasking Abilities
The role requires multitasking in a fast-paced environment. Be ready to discuss how you prioritize tasks and manage time effectively, especially during busy periods. Sharing specific instances where you juggled multiple responsibilities will strengthen your case.
