At a Glance
- Tasks: Welcome guests with care, handle feedback, and ensure hotel security during night shifts.
- Company: Join Accor, a global leader in hospitality with over 5,600 hotels worldwide.
- Benefits: Enjoy a competitive salary, pension scheme, discounts, and training opportunities.
- Other info: Permanent night shift with great career growth potential in hospitality.
- Why this job: Be part of a passionate team creating memorable experiences for guests.
- Qualifications: Customer service experience and a sparkling personality are essential.
The predicted salary is between 27500 - 27500 £ per year.
Join us at Accor, where life pulses with passion! As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, they all share a common ambition: to keep innovating and challenging the status quo. By joining us, you will become a Heartist, because hospitality is, first and foremost, a work of heart. You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world. You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment. Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet. Hospitality is a work of heart. Join us and become a Heartist.
Job Description:
- Welcomes guests as soon as they arrive with care and attention, with a personalised approach.
- Anticipates guests' needs and takes them into consideration, handling any guest complaints and/or remarks.
- Promotes the company’s ALL loyalty program.
- Assists as required/requested with the solving of any guest feedback and is able to handle them in the most efficient and satisfying manner.
- Has knowledge of the facilities and services, events offered by the hotel and the surrounding area.
- Competent in taking reservations, upselling where possible to maximise on average room rates.
- Patrols all areas of the hotel on a regular basis to make a report of any fire or H&S hazards or maintenance.
- Ensures the security of the hotel and is responsible for the safety and security of both staff and guests.
- Audits room rates, charges, reconciles and balances revenues generated as per night audit checklist.
- Carries out night audit and daily closure.
- Responsible for F&B 24/7 offering during night time, bar service (including alcohol) and for breakfast preparation & set-up.
- Ensures all public areas are cleaned.
- Works to meet hotel quality and financial targets.
- Required to attend training sessions by the company during daytime.
- Working hours include weekends and public holidays.
- This is a permanent night shift averaging 40 hours per week.
Qualifications:
- Previous customer service experience.
- Previous hotel experience in a similar role (desired).
- Guest oriented, service minded, and attentive to details.
- F&B experience will be an added advantage.
- Sparkling personality.
- Well organised.
- Team spirit.
- Must be legally eligible to work in the UK.
Benefits:
- Pension Scheme
- A Discount Card to be used in Accor Hotels Worldwide
- Training & Development
- Recognition from a worldwide organisation
- Recommend a friend scheme
- Employee Advisory Service
- Rate of Pay £13.25/hour
- ... And much more!
Information on the processing of personal data:
When you submit an application to Leopard Hotels 09 Ltd, the company processes some of your personal data to consider and manage your application. We may also process data supplied to us by third parties, for example one or more of your former employers or a third-party supplier of personality questionnaires. Please note that your answers to any questionnaire will not lead to an automated decision. In our capacity as data controller, we ensure that we comply with all legislation relating to the protection of personal data (in particular the retained EU law version of the General Data Protection Regulation (Regulation (EU) 2016/679) and the Data Protection Act 2018). Information relating to the processing of candidates' personal data and to the exercise of their rights of access, opposition, rectification and deletion is available in our Employee Privacy Policy.
Reception Multi Task Night Team Member in Southampton employer: ibis Birmingham New Street
At Accor, we pride ourselves on being a world-leading hospitality brand that fosters a vibrant and inclusive work culture. As a Reception Multi Task Night Team Member, you will enjoy numerous benefits including a competitive salary, a comprehensive pension scheme, and opportunities for personal and professional growth within a global network of hotels. Join us to be part of a passionate team dedicated to creating memorable experiences for our guests while enjoying the unique advantages of working in a supportive environment that values your contributions.
Contact Details:
ibis Birmingham New Street Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Reception Multi Task Night Team Member in Southampton
✨Tip Number 1
Get to know the company! Before your interview, dive into Accor's values and mission. This way, you can show how your personality and skills align with their vision of hospitality as a work of heart.
✨Tip Number 2
Practice your customer service skills! Since this role is all about making guests feel welcome, think of examples from your past experiences where you went above and beyond for someone. We want to hear those stories!
✨Tip Number 3
Be ready to showcase your sparkling personality! During the interview, let your enthusiasm shine through. Remember, they’re looking for someone who can bring joy to their guests and create memorable experiences.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Accor family and becoming a Heartist in the hospitality world.
We think you need these skills to ace Reception Multi Task Night Team Member in Southampton
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your sparkling personality shine through! We want to see who you are beyond just your qualifications. A touch of warmth and enthusiasm can make a big difference.
Tailor Your Application:Make sure to customise your application for the Reception Multi Task Night Team Member role. Highlight any relevant customer service or hotel experience you have, and connect it to what we’re looking for in this position.
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Avoid fluff and focus on what makes you a great fit for our team!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the info you need about the role and our company there.
How to prepare for a job interview at ibis Birmingham New Street
✨Know the Company Inside Out
Before your interview, take some time to research Accor and its various brands. Understand their values, mission, and what makes them unique in the hospitality industry. This knowledge will help you connect your answers to their ethos and show that you're genuinely interested in being a part of their team.
✨Showcase Your Customer Service Skills
As a Reception Multi Task Night Team Member, customer service is key. Prepare examples from your past experiences where you've gone above and beyond for guests. Highlight your ability to handle complaints and provide personalised service, as this will demonstrate your fit for the role.
✨Be Ready for Situational Questions
Expect questions that assess how you'd handle specific situations, like dealing with a difficult guest or managing multiple tasks at once. Use the STAR method (Situation, Task, Action, Result) to structure your responses clearly and effectively.
✨Dress the Part and Be Yourself
While it's important to look professional, don’t forget to let your personality shine through. Accor values authenticity, so be yourself during the interview. A sparkling personality can make a lasting impression, especially in a hospitality role!
