At a Glance
- Tasks: Welcome guests, handle feedback, and ensure a safe and clean environment.
- Company: Join Accor, a global leader in hospitality with over 5,600 hotels.
- Benefits: Enjoy competitive pay, discounts, training, and a supportive work culture.
- Other info: Permanent night shift with opportunities for growth in hospitality.
- Why this job: Be part of a passionate team creating memorable experiences for guests.
- Qualifications: Customer service experience and a sparkling personality are essential.
The predicted salary is between 27500 - 27500 £ per year.
Company Description
Join us at Accor, where life pulses with passion! As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, they all share a common ambition: to keep innovating and challenging the status quo. By joining us, you will become a Heartist, because hospitality is, first and foremost, a work of heart. You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world. You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment. Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet. Hospitality is a work of heart. Join us and become a Heartist.
Job Description
- Welcomes guests as soon as they arrive with care and attention, with a personalised approach.
- Anticipates guests' needs and takes them into consideration, handling any guest complaints and/or remarks.
- Promoting the company’s ALL loyalty program.
- Assists as required/requested with the solving of any guest feedback and is able to handle them in the most efficient and satisfying manner.
- Has knowledge of the facilities and services, events offered by the hotel and the surrounding area.
- Competent in taking reservations, upselling where possible to maximise on average room rates.
- Patrols all areas of the hotel on a regular basis to make a report of any fire or H&S hazards or maintenance.
- Ensures the security of the hotel and is responsible for the safety and security of both staff and guests.
- Audits room rates, charges, reconciles and balances revenues generated as per night audit checklist.
- Carries out night audit and daily closure.
- Responsible for F&B 24/7 offering during night time, bar service (including alcohol) and for breakfast preparation & set-up.
- Ensures all public areas are cleaned.
- Works to meet hotel quality and financial targets.
- Required to attend training sessions by the company during daytime.
- Working hours include weekends and public holidays. This is a permanent night shift averaging 40 hours per week PA.
Qualifications
- Previous Customer Service Experience.
- Previous Hotel experience in a similar role (Desired).
- Guest oriented, service minded, and attentive to details.
- F&B experience will be an added advantage.
- Sparkling personality.
- Well organised.
- Team spirit.
- Must be legally eligible to work in the UK. The hotel is unable to assist candidates in obtaining work authorization or sponsorship.
Job Type: Full-time
Additional Information
Having great people involves great rewards! As an employee, you will be part of a world leading hospitality brand, offering many other perks such as:
- Pension Scheme
- A Discount Card to be used in Accor Hotels Worldwide
- Training & Development
- Recognition from a worldwide organisation
- Recommend a friend scheme
- Employee Advisory Service
- Rate of Pay £13.25/hour... And much more!
Information on the processing of personal data
When you submit an application to Leopard Hotels 09 Ltd, the company processes some of your personal data to consider and manage your application. We may also process data supplied to us by third parties, for example one or more of your former employers or a third-party supplier of personality questionnaires. Please note that your answers to any questionnaire will not lead to an automated decision. In our capacity as data controller, we ensure that we comply with all legislation relating to the protection of personal data (in particular the retained EU law version of the General Data Protection Regulation (Regulation (EU) 2016/679) and the Data Protection Act 2018). Information relating to the processing of candidates' personal data and to the exercise of their rights of access, opposition, rectification and deletion is available in our Employee Privacy Policy.
Reception Multi Task Night Team Member employer: ibis Birmingham New Street
Accor is an exceptional employer that fosters a vibrant and inclusive work culture, where every team member is valued as a 'Heartist' in the art of hospitality. With a commitment to employee growth, you will have access to extensive training and development opportunities, alongside exclusive benefits such as a global discount card and a pension scheme. Working at Accor not only offers a chance to create memorable experiences for guests but also provides a supportive environment to explore diverse career paths within the hospitality industry worldwide.
Contact Details:
ibis Birmingham New Street Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Reception Multi Task Night Team Member
✨Tip Number 1
Get to know the company! Before your interview, dive into Accor's values and mission. This will help you connect with the team and show that you're genuinely interested in being a Heartist.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to handle guest complaints or upsell services. Role-playing these situations can boost your confidence and make you stand out.
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn. They can provide insider tips about the interview process and what it’s really like to work at Accor.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll have access to all the latest job openings and updates directly from Accor.
We think you need these skills to ace Reception Multi Task Night Team Member
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Reception Multi Task Night Team Member role. Highlight any customer service or hospitality experience you have, as this will show us you're a great fit for our team!
Craft a Personal Cover Letter:Use your cover letter to tell us why you're passionate about hospitality and how you can contribute to our mission at Accor. A personal touch goes a long way in making your application stand out!
Show Off Your Personality:We love a sparkling personality! Don’t be afraid to let your character shine through in your application. Share anecdotes or experiences that showcase your guest-oriented mindset and attention to detail.
Apply Through Our Website:For the best chance of success, make sure to apply directly through our website. This way, we can easily track your application and get back to you quicker. Plus, it shows you're serious about joining our team!
How to prepare for a job interview at ibis Birmingham New Street
✨Know the Company Inside Out
Before your interview, take some time to research Accor and its various brands. Understand their values, mission, and what makes them unique in the hospitality industry. This knowledge will help you tailor your answers and show that you're genuinely interested in being a part of their team.
✨Showcase Your Customer Service Skills
As a Reception Multi Task Night Team Member, customer service is key. Prepare examples from your past experiences where you've gone above and beyond for guests. Highlight your ability to handle complaints and provide personalised service, as this will resonate well with the interviewers.
✨Demonstrate Your Team Spirit
Accor values teamwork, so be ready to discuss how you work well with others. Share stories that illustrate your collaborative spirit and how you contribute to a positive team environment. This will show that you can thrive in their supportive workplace culture.
✨Prepare for Situational Questions
Expect questions that assess how you'd handle specific situations, like dealing with a difficult guest or managing multiple tasks during a busy night shift. Practise your responses to these scenarios, focusing on your problem-solving skills and ability to stay calm under pressure.
