Reception Multi Task Night Team Member in Basingstoke

Join us at Accor, where life pulses with passion! As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, they all share a common ambition: to keep innovating and challenging the status quo. By joining us, you will become a Heartist, because hospitality is, first and foremost, a work of heart. You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world. You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment. Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet. Hospitality is a work of heart. Join us and become a Heartist.

Job Description:

• Welcomes guests as soon as they arrive with care and attention, with a personalised approach.
• Anticipates guests' needs and takes them into consideration, handling any guest complaints and/or remarks.
• Promotes the company’s ALL loyalty program.
• Assists as required/requested with the solving of any guest feedback and is able to handle them in the most efficient and satisfying manner.
• Has knowledge of the facilities and services, events offered by the hotel and the surrounding area.
• Competent in taking reservations, upselling where possible to maximise on average room rates.
• Patrols all areas of the hotel on a regular basis to make a report of any fire or health and safety hazards or maintenance.
• Ensures the security of the hotel and is responsible for the safety and security of both staff and guests.
• Audits room rates, charges, reconciles and balances revenues generated as per night audit checklist.
• Carries out night audit and daily closure.
• Responsible for food and beverage 24/7 offering during night time, bar service (including alcohol) and for breakfast preparation & set-up.
• Ensures all public areas are cleaned.
• Works to meet hotel quality and financial targets.
• Required to attend training sessions by the company during daytime.
• Working hours include weekends and public holidays. This is a permanent night shift averaging 40 hours per week.

Qualifications:

• Previous customer service experience.
• Previous hotel experience in a similar role (desired).
• Guest oriented, service minded, and attentive to details.
• Food and beverage experience will be an added advantage.
• Sparkling personality.
• Well organised.
• Team spirit.
• Must be legally eligible to work in the UK. The hotel is unable to assist candidates in obtaining work authorisation or sponsorship.

Job Type: Full-time

Additional Information:

Having great people involves great rewards! As an employee, you will be part of a world leading hospitality brand, offering many other perks such as:

• Pension Scheme
• A Discount Card to be used in Accor Hotels Worldwide
• Training & Development
• Recognition from a worldwide organisation
• Recommend a friend scheme
• Employee Advisory Service
• Rate of Pay £13.25/hour
• ... And much more!

Information on the processing of personal data:

When you submit an application to Leopard Hotels 09 Ltd, the company processes some of your personal data to consider and manage your application. We may also process data supplied to us by third parties, for example one or more of your former employers or a third-party supplier of personality questionnaires. Please note that your answers to any questionnaire will not lead to an automated decision. In our capacity as data controller, we ensure that we comply with all legislation relating to the protection of personal data (in particular the retained EU law version of the General Data Protection Regulation (Regulation (EU) 2016/679) and the Data Protection Act 2018). Information relating to the processing of candidates' personal data and to the exercise of their rights of access, opposition, rectification and deletion is available in our Employee Privacy Policy.