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For Companies At a Glance
- Tasks: Redefine IT service delivery and create a seamless user-focused experience.
- Company: Leading organisation transforming IT services with a focus on innovation.
- Benefits: Hybrid work model, competitive salary, and opportunities for impactful change.
- Why this job: Join a dynamic team and shape the future of IT service delivery.
- Qualifications: Experience in IT service management and understanding of user outcomes.
- Other info: Opportunity to make a lasting impact in a fast-paced environment.
The predicted salary is between 36000 - 60000 £ per year.
Are you passionate about redefining what great IT service delivery looks like? We’re working with a leading organisation who are transforming the way they deliver IT services across the business. This is not a role about ticking SLA boxes or racing through tickets, it’s about creating a seamless, user-focused service experience.
All services are currently delivered through external suppliers, so there’s no direct people management. Instead, the IT Operations Service Delivery Manager role is about shaping best practice, influencing suppliers and setting the future direction of service delivery.
We’re looking for someone who:
- Brings a breadth of experience from different organisations and can adapt to both complex and fast-moving environments.
- Has experience working with XLA (Experience Level Agreements) and XPI (Experience Performance Indicators), shifting focus from service metrics to genuine user outcomes.
- Understands modern Cloud Service Management and is comfortable working in Agile and DevOps-led environments.
- Ideally holds certifications such as ITIL, ISO 20000 or similar, with a strong understanding of governance and continual improvement frameworks.
- Is a hands-on doer with a forward-thinking mindset, ready to roll up their sleeves and make a real impact.
This is a fantastic opportunity to join at a time of change, with the chance to make a lasting impact on how IT services are delivered and experienced. If you’re excited by the idea of building something better, not just maintaining the status quo, we’d love to hear from you.
This role is Hybrid, 2 – 3 days a week in the office but there may be times when you need to be available in the office more when required. There is also travel required between offices in the Manchester area and an office in the East Midlands.
IT Operations Service Delivery Manager in Manchester employer: Ibex Talent Solutions
Contact Detail:
Ibex Talent Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Operations Service Delivery Manager in Manchester
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT industry, especially those who work in service delivery. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Showcase your expertise! When you get the chance to meet potential employers, be ready to discuss your experience with XLA and XPI. Share specific examples of how you've improved user outcomes in past roles.
✨Tip Number 3
Be proactive! Don’t just wait for job postings to appear. Reach out directly to companies you admire, like the one offering the IT Operations Service Delivery Manager role. Express your interest and ask about upcoming opportunities.
✨Tip Number 4
Apply through our website! We make it easy for you to submit your application and stand out. Plus, it shows you're genuinely interested in joining our team and making a difference in IT service delivery.
We think you need these skills to ace IT Operations Service Delivery Manager in Manchester
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for redefining IT service delivery shine through. We want to see how you can create a seamless, user-focused experience, so share examples of how you've done this in the past!
Highlight Relevant Experience: Make sure to showcase your breadth of experience in different organisations. We’re looking for someone who can adapt to complex and fast-moving environments, so don’t hold back on those impressive achievements!
Focus on User Outcomes: Since we care about genuine user outcomes, mention any experience you have with XLA and XPI. This will show us that you understand the shift from traditional service metrics to what really matters for users.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process!
How to prepare for a job interview at Ibex Talent Solutions
✨Know Your Stuff
Make sure you brush up on your knowledge of IT service delivery, especially around XLA and XPI. Be ready to discuss how you've used these concepts in past roles to improve user experiences.
✨Showcase Your Adaptability
This role requires someone who can thrive in complex and fast-moving environments. Prepare examples from your previous experience where you've successfully adapted to change or influenced suppliers to achieve better outcomes.
✨Emphasise Your Hands-On Approach
The company is looking for a doer, not just a thinker. Be prepared to share specific instances where you've rolled up your sleeves and made a tangible impact on service delivery or process improvements.
✨Ask Insightful Questions
Prepare thoughtful questions that show your interest in the company's transformation journey. Inquire about their current challenges with service delivery and how they envision the future, demonstrating your forward-thinking mindset.