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For Companies At a Glance
- Tasks: Redefine IT service delivery and create a seamless user-focused experience.
- Company: Leading organisation transforming IT services with a focus on innovation.
- Benefits: Hybrid work model, competitive salary, and opportunities for impactful change.
- Why this job: Join a dynamic team and shape the future of IT service delivery.
- Qualifications: Experience in IT service management and familiarity with Agile and DevOps.
- Other info: Opportunity to make a lasting impact in a fast-paced environment.
The predicted salary is between 36000 - 60000 £ per year.
Are you passionate about redefining what great IT service delivery looks like? We are working with a leading organisation who are transforming the way they deliver IT services across the business. This is not a role about ticking SLA boxes or racing through tickets, it is about creating a seamless, user-focused service experience.
All services are currently delivered through external suppliers, so there is no direct people management. Instead, the IT Operations Service Delivery Manager role is about shaping best practice, influencing suppliers and setting the future direction of service delivery.
We are looking for someone who:
- Brings a breadth of experience from different organisations and can adapt to both complex and fast-moving environments.
- Has experience working with XLA (Experience Level Agreements) and XPI (Experience Performance Indicators), shifting focus from service metrics to genuine user outcomes.
- Understands modern Cloud Service Management and is comfortable working in Agile and DevOps-led environments.
- Ideally holds certifications such as ITIL, ISO 20000 or similar, with a strong understanding of governance and continual improvement frameworks.
- Is a hands-on doer with a forward-thinking mindset, ready to roll up their sleeves and make a real impact.
This is a fantastic opportunity to join at a time of change, with the chance to make a lasting impact on how IT services are delivered and experienced. If you are excited by the idea of building something better, not just maintaining the status quo, we would love to hear from you.
This role is Hybrid, 2 – 3 days a week in the office but there may be times when you need to be available in the office more when required. There is also travel required between offices in the Manchester area and an office in the East Midlands.
IT Operations Service Delivery Manager in Manchester in London employer: Ibex Talent Solutions
Contact Detail:
Ibex Talent Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Operations Service Delivery Manager in Manchester in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT industry, especially those who have experience with service delivery. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Showcase your expertise! When you get the chance to meet potential employers, whether at networking events or interviews, be ready to discuss your experience with XLA and XPI. Highlight how you've shifted focus from metrics to user outcomes.
✨Tip Number 3
Be proactive! If you see a company that excites you, don’t wait for them to post a job. Reach out directly through our website and express your interest in the IT Operations Service Delivery Manager role. You never know what opportunities might arise!
✨Tip Number 4
Prepare for the interview by understanding their current service delivery challenges. Research their use of Cloud Service Management and Agile practices. This will show you're not just a hands-on doer but also a forward-thinker ready to make an impact.
We think you need these skills to ace IT Operations Service Delivery Manager in Manchester in London
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for redefining IT service delivery shine through. We want to see how you can create a seamless, user-focused experience, so share examples of how you've done this in the past!
Tailor Your Experience: Make sure to highlight your breadth of experience and adaptability in complex environments. We’re looking for someone who can influence suppliers and shape best practices, so connect your past roles to these key aspects.
Focus on User Outcomes: Since we’re all about shifting focus from service metrics to genuine user outcomes, be sure to mention any experience you have with XLA and XPI. Show us how you’ve prioritised user experience in your previous roles!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process!
How to prepare for a job interview at Ibex Talent Solutions
✨Know Your XLA and XPI
Make sure you brush up on your knowledge of Experience Level Agreements and Experience Performance Indicators. Be ready to discuss how you've used these concepts in previous roles to shift focus from traditional service metrics to genuine user outcomes.
✨Showcase Your Cloud Service Management Skills
Familiarise yourself with modern Cloud Service Management practices. Be prepared to share examples of how you've successfully navigated Agile and DevOps environments, highlighting any specific projects where you made a significant impact.
✨Demonstrate Your Hands-On Approach
This role is all about being a doer, so come equipped with stories that showcase your proactive mindset. Talk about times when you rolled up your sleeves to solve problems or improve processes, especially in fast-moving or complex situations.
✨Emphasise Continuous Improvement
Since the role involves shaping best practices, be ready to discuss your understanding of governance and continual improvement frameworks. Share how you've implemented changes in past roles that led to better service delivery and user experiences.
