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For Companies At a Glance
- Tasks: Redefine IT service delivery and create seamless user-focused experiences.
- Company: Leading organisation transforming IT services with a focus on innovation.
- Benefits: Hybrid work model, competitive salary, and opportunities for impactful contributions.
- Why this job: Join a dynamic team and shape the future of IT service delivery.
- Qualifications: Experience in IT service management and familiarity with Agile and DevOps.
- Other info: Opportunity to make a lasting impact during a transformative period.
The predicted salary is between 36000 - 60000 £ per year.
IT Operations Service Delivery Manager
Are you passionate about redefining what great IT service delivery looks like?
We’re working with a leading organisation who are transforming the way they deliver IT services across the business. This is not a role about ticking SLA boxes or racing through tickets, it’s about creating aseamless, user-focused service experience.
All services are currently delivered through external suppliers, so there’s no direct people management. Instead, the IT Operations Service Delivery Manager role is aboutshaping best practice, influencing suppliers and setting the future direction of service delivery.
We’re looking for someone who:
- Brings abreadth of experiencefrom different organisations and can adapt to both complex and fast-moving environments.
- Has experience working withXLA (Experience Level Agreements) and XPI (Experience Performance Indicators), shifting focus from service metrics to genuine user outcomes.
- Understands modernCloud Service Managementand is comfortable working inAgile and DevOps-led environments.
- Ideally holds certifications such asITIL, ISO 20000or similar, with a strong understanding of governance and continual improvement frameworks.
- Is ahands-on doerwith a forward-thinking mindset, ready to roll up their sleeves and make a real impact.
This is a fantastic opportunity to join at a time of change, with the chance to make a lasting impact on how IT services are delivered and experienced.
If you’re excited by the idea of building something better, not just maintaining the status quo, we’d love to hear from you.
This role is Hybrid, 2 – 3 days a week in the office but there may be times when you need to available in the office more when required. There is also travel required between offices in the Manchester area and an office in the East Midlands.
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IT Operations Service Delivery Manager in Manchester employer: Ibex Talent Solutions
Contact Detail:
Ibex Talent Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Operations Service Delivery Manager in Manchester
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT industry, especially those who have experience with service delivery. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Showcase your expertise! When you get the chance to meet potential employers, be ready to discuss your experience with XLA and XPI. Share specific examples of how you've improved user outcomes in past roles.
✨Tip Number 3
Be proactive! If you see a company that excites you, don’t wait for them to post a job. Reach out directly through our website and express your interest in the IT Operations Service Delivery Manager role. You never know what might happen!
✨Tip Number 4
Prepare for interviews by understanding their current IT service delivery challenges. Research the company’s approach to Agile and DevOps, and think about how your hands-on experience can help shape their future direction.
We think you need these skills to ace IT Operations Service Delivery Manager in Manchester
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for redefining IT service delivery shine through. We want to see how you can create a seamless, user-focused experience, so share examples of how you've done this in the past!
Highlight Relevant Experience: Make sure to showcase your breadth of experience from different organisations. We’re looking for someone who can adapt to complex and fast-moving environments, so don’t hold back on those impressive achievements!
Focus on User Outcomes: Since we care about genuine user outcomes, mention any experience you have with XLA and XPI. This will show us that you understand the shift from traditional service metrics to what really matters for users.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process!
How to prepare for a job interview at Ibex Talent Solutions
✨Know Your Stuff
Make sure you brush up on your knowledge of IT service delivery, especially around XLA and XPI. Be ready to discuss how you've used these concepts in past roles to improve user experiences.
✨Showcase Your Adaptability
Prepare examples that highlight your ability to thrive in complex and fast-moving environments. Think about times when you've had to pivot quickly and how you managed those changes effectively.
✨Demonstrate a Hands-On Approach
This role is all about making an impact, so be ready to share specific instances where you've rolled up your sleeves and driven change. Highlight your proactive mindset and willingness to get involved.
✨Understand the Bigger Picture
Familiarise yourself with modern Cloud Service Management and Agile methodologies. Be prepared to discuss how these frameworks can enhance service delivery and how you've applied them in your previous roles.
