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- Tasks: Redefine IT service delivery and create a seamless user-focused experience.
- Company: Leading organisation transforming IT services with a focus on innovation.
- Benefits: Hybrid work, competitive salary, and opportunities for impactful contributions.
- Why this job: Join a dynamic team and shape the future of IT service delivery.
- Qualifications: Experience in IT service management and familiarity with Agile and DevOps.
- Other info: Opportunity to make a lasting impact in a changing environment.
The predicted salary is between 36000 - 60000 £ per year.
Are you passionate about redefining what great IT service delivery looks like? We’re working with a leading organisation who are transforming the way they deliver IT services across the business. This is not a role about ticking SLA boxes or racing through tickets, it’s about creating a seamless, user-focused service experience. All services are currently delivered through external suppliers, so there’s no direct people management. Instead, the IT Operations Service Delivery Manager role is about shaping best practice, influencing suppliers and setting the future direction of service delivery.
We’re looking for someone who:
- Brings a breadth of experience from different organisations and can adapt to both complex and fast-moving environments.
- Has experience working with XLA (Experience Level Agreements) and XPI (Experience Performance Indicators), shifting focus from service metrics to genuine user outcomes.
- Understands modern Cloud Service Management and is comfortable working in Agile and DevOps-led environments.
- Ideally holds certifications such as ITIL, ISO 20000 or similar, with a strong understanding of governance and continual improvement frameworks.
- Is a hands-on doer with a forward-thinking mindset, ready to roll up their sleeves and make a real impact.
This is a fantastic opportunity to join at a time of change, with the chance to make a lasting impact on how IT services are delivered and experienced. If you’re excited by the idea of building something better, not just maintaining the status quo, we’d love to hear from you.
This role is Hybrid, 2 – 3 days a week in the office but there may be times when you need to be available in the office more when required. There is also travel required between offices in the Manchester area and an office in the East Midlands.
IT Operations Service Delivery Manager in Manchester in England employer: Ibex Talent Solutions
Contact Detail:
Ibex Talent Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Operations Service Delivery Manager in Manchester in England
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT industry, especially those who have experience with service delivery. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Showcase your expertise! Prepare a portfolio or case studies that highlight your experience with XLA and XPI. When you get the chance to chat with potential employers, share how you've made a real impact in previous roles.
✨Tip Number 3
Stay agile! Brush up on your Agile and DevOps knowledge. Being able to discuss how these methodologies can enhance IT service delivery will set you apart from the competition.
✨Tip Number 4
Apply through our website! We’re all about making the application process smooth and user-focused. Plus, it shows you're keen on joining our team and ready to make a difference in IT service delivery.
We think you need these skills to ace IT Operations Service Delivery Manager in Manchester in England
Some tips for your application 🫡
Show Your Passion: Let us see your enthusiasm for redefining IT service delivery! In your application, share specific examples of how you've improved user experiences in past roles. We want to know what makes you tick!
Tailor Your CV: Make sure your CV speaks directly to the job description. Highlight your experience with XLA and XPI, and don’t forget to mention any relevant certifications like ITIL or ISO 20000. We love seeing how your background fits our needs!
Be Clear and Concise: When writing your cover letter, keep it straightforward. We appreciate clarity, so get to the point about why you're the perfect fit for this role. Avoid jargon unless it’s relevant to the position!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Ibex Talent Solutions
✨Know Your Stuff
Make sure you brush up on your knowledge of IT service delivery, especially around XLA and XPI. Be ready to discuss how you've shifted focus from traditional metrics to user outcomes in your previous roles.
✨Showcase Your Adaptability
This role requires someone who can thrive in complex and fast-moving environments. Prepare examples from your past experiences where you've successfully adapted to change or influenced suppliers to improve service delivery.
✨Emphasise Your Hands-On Approach
The company is looking for a doer, not just a thinker. Share specific instances where you've rolled up your sleeves to implement best practices or drive improvements in service delivery.
✨Get Familiar with Agile and DevOps
Since the role involves working in Agile and DevOps-led environments, be prepared to discuss your experience in these areas. Highlight any relevant certifications like ITIL or ISO 20000 that demonstrate your commitment to continual improvement.