At a Glance
- Tasks: Redefine IT service delivery and create a seamless user-focused experience.
- Company: Leading organisation transforming IT services with a focus on innovation.
- Benefits: Hybrid work, competitive salary, and opportunities for impactful contributions.
- Other info: Opportunity to make a lasting impact in a changing environment.
- Why this job: Join a dynamic team and shape the future of IT service delivery.
- Qualifications: Experience in IT service management and understanding of user outcomes.
The predicted salary is between 54000 - 66000 £ per year.
IT Operations Service Delivery Manager
Are you passionate about redefining what great IT service delivery looks like?
We’re working with a leading organisation who are transforming the way they deliver IT services across the business.
This is not a role about ticking SLA boxes or racing through tickets, it’s about creating a seamless, user-focused service experience .
All services are currently delivered through external suppliers, so there’s no direct people management.
Instead, the IT Operations Service Delivery Manager role is about shaping best practice, influencing suppliers and setting the future direction of service delivery .
We’re looking for someone who
- Brings a breadth of experience from different organisations and can adapt to both complex and fast-moving environments.
- Has experience working with XLA (Experience Level Agreements) and XPI (Experience Performance Indicators) , shifting focus from service metrics to genuine user outcomes.
- Understands modern Cloud Service Management and is comfortable working in Agile and Dev Ops-led environments .
- Ideally holds certifications such as ITIL, ISO 20000 or similar, with a strong understanding of governance and continual improvement frameworks.
- Is a hands-on doer with a forward-thinking mindset, ready to roll up their sleeves and make a real impact.
This is a fantastic opportunity to join at a time of change, with the chance to make a lasting impact on how IT services are delivered and experienced.
If you’re excited by the idea of building something better, not just maintaining the status quo, we’d love to hear from you.
This role is Hybrid, 2 – 3 days a week in the office but there may be times when you need to available in the office more when required.
There is also travel required between offices in the Manchester area and an office in the East Midlands.
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IT Operations Service Delivery Manager in Manchester employer: Ibex Talent Solutions
Join a forward-thinking organisation in Manchester that prioritises innovative IT service delivery, offering a dynamic work culture where your ideas can shape the future of user-focused services. With a commitment to employee growth and development, you will have access to ongoing training and the opportunity to influence best practices while working in a hybrid environment that promotes work-life balance. This role not only allows you to make a significant impact but also provides a collaborative atmosphere that values your contributions and encourages professional advancement.
StudySmarter Expert Advice🤫
We think this is how you could land IT Operations Service Delivery Manager in Manchester
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Ibex Talent Solutions values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Ibex Talent Solutions might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Ibex Talent Solutions!
✨Direct Apply to Ibex Talent Solutions
Let's not forget to apply directly through the Ibex Talent Solutions website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Operations Service Delivery Manager in Manchester
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Ibex Talent Solutions.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Ibex Talent Solutions. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Ibex Talent Solutions
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
