ScottishPower, part of the Iberdrola Group, seeks a Data and Reporting professional to support two key sales initiatives: embedding Call Centre AI (CCAI) in telesales and sourcing new internal call data for analytics. This 9‑month contract focuses on design, configuration, and operational deployment of AI-enabled call flows.
You will collaborate with Sales leadership, QA, and Training to maximise conversions and agent efficiency, while building secure data pipelines and reusable handover
#J-18808-Ljbffr
Telesales CCAI & Data Systems Lead employer: Iberdrola
SP Energy Networks is an exceptional employer, offering a dynamic work environment at Aspect House in Blantyre, where you can contribute to the UK's journey towards Net Zero. With a strong focus on employee growth, extensive benefits including generous annual leave and pension contributions, and a commitment to diversity and inclusion, you'll find meaningful opportunities to advance your career while making a positive impact on the community and environment. Join us in shaping a cleaner, greener future through innovative energy solutions.
