Telecoms Change Management Engineer in Kirkintilloch

Location: Kirkintilloch

Salary: From £54,880 (plus double-match pension)

Permanent, Hybrid (3/4 days per week in office)

Help us create a better future, quicker. We're looking for a Change Manager to play a key role in ensuring technology and operational change is delivered in a controlled, effective, and risk-aware way. This position is central to maintaining service stability while enabling the successful delivery of business and technical change across a complex environment.

What you’ll be doing:

• Take ownership of the end-to-end change process, coordinating activities from initial submission and risk assessment through to authorisation, scheduling, implementation, validation, and post-implementation review.
• Work closely with technical, operational, project, and supplier teams to ensure changes are assessed appropriately, governed effectively, and delivered with minimal disruption to services.
• Lead Change Advisory Board (CAB) governance, prepare high-quality information to support decision making, facilitate reviews, and ensure agreed actions are completed.
• Maintain the forward schedule of change, identify potential conflicts or high-risk periods, coordinate communications, and escalate risks that could impact service continuity.
• Drive continual improvement by aligning Change Management practices with wider ITIL disciplines including release, incident, problem, and configuration management.
• Develop governance controls, reporting frameworks, and performance measures that support informed decision making and regulatory compliance.
• Produce meaningful management information and insights through governance reporting and KPI analysis, including monitoring change success rates, failures, emergency changes, rollbacks, compliance levels, lead times, and service impacts.
• Using Power BI, develop and enhance dashboards, analyse data from multiple sources, and help maintain the accuracy of change and Configuration Management Database (CMDB) records.

What you’ll bring:

• A structured and analytical professional with experience operating or governing an end-to-end Change Management or ITIL Change Enablement process within a live operational environment.
• Strong understanding of ITIL principles, change governance, risk assessment, CAB management, emergency change processes, and post-implementation reviews.
• The ability to engage confidently with stakeholders at all levels, challenge constructively, and influence positive outcomes.
• Experience developing governance frameworks, policies, process documentation, performance reporting, and continual improvement plans.
• Practical experience with Power BI, data analysis, dashboard development, and data modelling; knowledge of Power Query and DAX would be beneficial.
• Experience within a regulated, critical infrastructure, telecommunications, or similarly complex operational environment would be advantageous.
• Strong change management expertise and the ability to balance governance with the practical needs of a fast-paced business.

What’s in it for you:

• Competitive salary which is reviewed annually.
• Pension scheme with double matching contribution up to a company contribution of 10%.
• 36 days annual leave.
• Holiday purchase option.
• Share Incentive Plan and Sharesave Scheme.
• Payroll giving and charity matched funding.
• Technology Vouchers.
• Electric Vehicle Schemes.
• Cycle to Work scheme and public transport season ticket loans.
• Options to purchase dental insurance, private medical insurance, health cash plan, and annual health assessments.
• Life Assurance (4x salary).
• Access to financial wellbeing support.
• Shopping, leisure, restaurant, and gym discounts.

Why SP Energy Networks:

SP Energy Networks is part of the Iberdrola Group, one of the world’s largest integrated utility companies and a world leader in wind energy. We keep electricity flowing to homes and businesses through Central and Southern Scotland, North Wales and in the North West of England. We operate over 4000km of cables and lines that make up the transmission network – connecting infrastructure like wind farms into the electricity system. It’s a role that puts us right at the heart of Scotland’s ambition to be Net Zero by 2044. We’re investing over £5.5 billion into our transmission network, directly supporting the rapid growth needed in renewable energy.

Inclusion, diversity, and a social purpose are at the heart of everything we do. Together with our values, they bring us together into a stronger, more sustainable business with direct links to the communities we serve. We are committed to providing reasonable support or adjustments in our recruiting processes for candidates with disabilities, long term conditions, mental health conditions, or who are neurodivergent or require pregnancy-related support. If you need support, please reach out to careers@scottishpower.com.

Please note that any applicant who is not a citizen of the country of the vacancy will be subject to compliance with the applicable immigration requirements to legally work in that country. If/when required, the Company will support the employee with the necessary Immigration requirements.

IMPORTANT: Advert will close at 23:59 GMT the day before Job Posting End Date below September-23-2026.