Implementation Manager

Help us create a better future, quicker! The Implementation Manager will be responsible for delivering innovative technology solutions to the field and leading strategic improvement and enhancement projects that support and accelerate the successful deployment of smart metering solutions.

What you'll be doing

• Support the integration of new smart technology, managing the integration of new assets across Smart Field Services and across all partners.
• Shape the long-term Smart rollout, maintenance and replacement programmes.
• Identify opportunities for improvement within Smart and partners by interpreting complex data sets and working closely with the Smart Field Services Management Team.
• Delivery of improvement projects, focussing on process efficiency, performance enhancement and consistency, upstream with Meter Operator Parties (MOPs) and downstream with Customer Services.
• Lead regular governance meetings with senior management stakeholders at our smart meter MOPs, challenging areas of improvement opportunity and applying best practice from lessons learned with other metering partners.
• Support the Smart Metering Programme Director, Smart Field Services Director and Head of Technical Services in setting targets for the installers.
• Engage internal and external stakeholders to ensure service levels meet requirements.
• Develop and implement a process and systems improvement plan to define, track and quantify all metering procedural and system level improvements with agreed dates, financial, FTE and regulatory benefits.
• Ensure that adequate reporting and data management solutions are in place to support the delivery of new solutions.
• Detect and investigate problems, defects, risks and issues across departments, impacting the Metering Journey.
• Identify and deliver solutions impacting the Metering Journey e.g. Writing BRDs and the creation of CRs.

What you'll bring

• Educated to HNC level or equivalent experience within a role related to the delivery of significant change, IT solution delivery or metering operations.
• Good understanding of Customer Business IT systems e.g. SAP / Meterflow / CRM / Ui5.
• Extensive experience in IT solutions delivery, project management or a related discipline involving the management of significant change, cross party project management, risk management or solution engineering.
• Knowledge of smart metering, metering operations and industry processes related to metering covering all aspects of data management, clerical processes, fieldwork, industry interfaces and smart technology.
• Comfortable with a rapidly changing environment and conflicting priorities where regular assessment of deliverables and management of dependent parties is required.
• Excellent written and verbal communication skills, including delivery of presentations to senior management, preparation and presentation of complex data in an easy-to-understand format and upskilling of peers on the new delivery of new system solutions.
• Ability to prioritise and deliver to agreed timescales and quality standards as specified in the systems improvement plan and meeting the needs and expectations of all internal and external parties.
• Proven track record in influencing senior internal stakeholders to maximise efficiency, reduce cost and mitigate risk throughout the delivery of significant changes.
• Expertise in reporting and data analysis, with proficiency across a variety of applications and platforms (e.g. PowerBI, MS Office).

Minimum Criteria

• Educated to HNC level or equivalent experience.
• Extensive experience in IT solutions delivery, project management or a related discipline.
• Knowledge of Smart metering, metering operations and industry processes related to metering.
• Comfortable with a rapidly changing environment and conflicting priorities.
• Excellent written and verbal communication skills.
• Ability to prioritise and deliver to agreed timescales and quality standards.
• Proven track record in influencing senior internal stakeholders.

What’s in it for you

As well as a competitive salary which is reviewed annually, you can also enjoy a number of other benefits. With our pension scheme, we’ll double match your contribution up to a company contribution of 10%. At ScottishPower, we believe it’s the little things we do in life that make a big difference. From helping you look after your family’s wellbeing, save for your future and take personal steps for climate action – our benefits are designed to help you do just that - so that you have everything you need to take care of your world – today and tomorrow.

• 36 days annual leave.
• Holiday purchase – perfect your work/life balance with extra annual leave.
• Share Incentive Plan and Sharesave Scheme.
• Payroll giving and charity matched funding.
• Technology Vouchers – save more and spread the cost of your technology purposes.
• Count us in – pledge to reduce carbon emissions and help fight climate change.
• Electric Vehicle Schemes – to help you transition to green/clean driving.
• Cycle to Work scheme and public transport season ticket loans.
• Options to purchase dental insurance, private medical insurance, health cash plan and annual health assessments.
• Life Assurance (4x salary).
• Access to ‘nudge’ financial wellbeing support.
• Plus shopping, leisure, restaurant and gym discounts, and unique employee deals on travel insurance and more.

Why ScottishPower

ScottishPower is part of the Iberdrola Group, one of the world’s largest integrated utility companies and a world leader in wind energy. With a commitment to generate all of our energy from renewable resources and a drive to create the energy infrastructure of the future, we’re at the forefront of the journey to Net Zero and investing over £6m every working day to make this happen. With diverse opportunities across our businesses and a commitment to invest in our own internal talent, ScottishPower can offer people real career opportunities that meet personal and professional goals, in a global organisation. Inclusion, diversity, and a social purpose are at the heart of everything we do. Together with our values, they bring us together into a stronger, more sustainable business with direct links to the communities we serve.

It takes all kinds of people to build a large-scale business like ours, so whatever your background, you’ll fit right in. ScottishPower is committed to providing reasonable support or adjustments in our recruiting processes for candidates with disabilities, long term conditions, mental health conditions, or who are neurodivergent or require pregnancy-related support. If you need support, please reach out to careers@scottishpower.com.

Mobility: Please note that any applicant who is not a citizen of the country of the vacancy will be subject to compliance with the applicable immigration requirements to legally work in that country. If/when required, the Company will support the employee with the necessary Immigration requirements.