At a Glance
- Tasks: Join us in creating innovative solutions for customer experiences in the energy sector.
- Company: ScottishPower, a leader in renewable energy and part of the Iberdrola Group.
- Benefits: Enjoy competitive salary, generous leave, and unique perks like tech vouchers and EV schemes.
- Other info: Diverse opportunities for career growth in a supportive and inclusive environment.
- Why this job: Make a real impact on the transition to a cleaner, electric future while developing your skills.
- Qualifications: Degree in a technical field and experience in IT project delivery required.
The predicted salary is between 48000 - 48000 € per year.
Location: Glasgow – hybrid working
Salary: From £48K (plus up to 10% bonus)
Permanent, Hybrid (2-3 days in the office)
Help us create a better future, quicker. ScottishPower, part of the Iberdrola Group, is one of the world’s leading integrated utility companies and a global pioneer in renewable energy. Our Customer Business supports millions of households and organisations across the UK, combining fair pricing with excellent service and digital products that make energy simpler, more secure, and easier to manage.
As ScottishPower expands into broadband and bundled energy‑and‑connectivity products, experience within broadband or telecommunications environments will be highly valuable. This includes working with ISP platforms, order capture and fulfilment, service provisioning, fault diagnostics, and customer support journeys across digital and contact‑centre channels. Familiarity with broadband‑specific APIs, third‑party suppliers, OSS/BSS integrations, and automation of customer interactions will enable you to help design seamless, end‑to‑end customer experiences that meet the expectations of modern connectivity customers.
What you’ll be doing:
- Support and maintenance of a suite of applications that span across multiple technologies and 3rd party vendors.
- Support the delivery of technical configuration of chatbot, voicebot, IVR for Genesys.
- Interrogate systems for problem shooting and analysis.
- Strive to improve system stability through analysis and resolution of issues.
What you’ll bring:
- Delivering application solutions across multiple technologies, from planning and analysis, through to design, development, testing, training and deployment.
- Configuration of chatbots, voicebots and telephony IVRs using Genesys, integrated to OpenAI.
- Managing 3rd party vendors to ensure they deliver development and support within agreed quality and timescales.
- Operational monitoring and support to maintain system security, stability and efficiency.
- Collaborating with wider Customer Business COE team, other business areas and IT teams to deliver solutions.
- Prioritising solutions based on business impact / benefit.
- Communicating complex solutions effectively to technical and non-technical stakeholders up to senior management level.
Minimum Qualifications and Experience:
- Bachelor’s degree in Computer Engineering, Computer Science, similar technical field of study, or equivalent practical experience.
- Experience of IT project delivery.
- Experience of delivering functional/technical solutions.
- Excellent communication and stakeholder management skills.
- Experience of analysing and configuring IT systems, including working with APIs.
Preferred Qualifications and Experience:
- Ability to design end to end solutions involving multiple technologies.
- Experience of SCRUM/Agile.
- Knowledge and understanding of the UK Energy Retail Market, preferably from working in the utilities sector.
- Knowledge of Cloud Architectures.
- Knowledge of Oracle database technologies.
- Knowledge of Azure, AWS technologies.
- Experience of SQL, Java, XML.
- Experience of Agentic AI agents and AI prompts.
What’s in it for you:
- 36 days annual leave.
- Holiday purchase – perfect your work/life balance with extra annual leave.
- Share Incentive Plan and Sharesave Scheme.
- Payroll giving and charity matched funding.
- Technology Vouchers – save more and spread the cost of your technology purchases.
- Electric Vehicle Schemes – to help you transition to green/clean driving.
- Cycle to Work scheme and public transport season ticket loans.
- Options to purchase dental insurance, private medical insurance, health cash plan and annual health assessments.
- Life Assurance (4x salary).
- Access to ‘nudge’ financial wellbeing support.
- Plus shopping, leisure, restaurant and gym discounts, and unique employee deals on travel insurance and more.
Why ScottishPower:
ScottishPower is committed to providing reasonable support or adjustments in our recruiting processes for candidates with disabilities, long term conditions, mental health conditions, or who are neurodivergent or require pregnancy-related support. If you need support, please reach out to careers@scottishpower.com.
Please note that any applicant who is not a citizen of the country of the vacancy will be subject to compliance with the applicable immigration requirements to legally work in that country.
Technical Business Analyst in Glasgow employer: Iberdrola
ScottishPower is an exceptional employer, offering a dynamic work culture that prioritises employee well-being and professional growth. With a competitive salary, generous benefits including 36 days of annual leave, and a commitment to sustainability, employees are empowered to thrive both personally and professionally in a hybrid working environment in Glasgow. Join us in shaping a cleaner, greener future while enjoying diverse career opportunities within a global leader in renewable energy.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Business Analyst in Glasgow
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, attend meetups, and connect with current employees at ScottishPower. A friendly chat can sometimes lead to opportunities that aren’t even advertised!
✨Tip Number 2
Prepare for those interviews! Research ScottishPower’s projects and values, especially around renewable energy and customer service. Show us you’re not just a fit for the role, but also for our mission.
✨Tip Number 3
Practice your problem-solving skills! As a Technical Business Analyst, you’ll need to tackle complex issues. Use mock scenarios to demonstrate how you’d approach real-world challenges during interviews.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team at ScottishPower.
We think you need these skills to ace Technical Business Analyst in Glasgow
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Technical Business Analyst role. Highlight your experience with APIs, IT project delivery, and any relevant technical skills that match the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about renewable energy and how your background in broadband or telecommunications makes you a great fit for us. Keep it engaging and personal!
Showcase Your Problem-Solving Skills:In your application, don’t forget to mention specific examples of how you've tackled challenging problems in previous roles. We love candidates who can demonstrate their analytical skills and creativity in finding solutions.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, you’ll find all the details you need about the role and our company culture there!
How to prepare for a job interview at Iberdrola
✨Know Your Tech Inside Out
As a Technical Business Analyst, you’ll need to be well-versed in the technologies mentioned in the job description. Brush up on your knowledge of APIs, cloud architectures, and tools like Genesys for chatbots and IVRs. Being able to discuss these technologies confidently will show that you're ready to hit the ground running.
✨Showcase Your Problem-Solving Skills
ScottishPower values candidates who can tackle challenges head-on. Prepare examples from your past experiences where you successfully resolved technical issues or improved system stability. Use the STAR method (Situation, Task, Action, Result) to structure your responses clearly.
✨Understand the Customer Journey
Since customer experience is key, make sure you understand how technology impacts customer interactions. Familiarise yourself with the end-to-end customer journey in broadband and telecommunications. Be ready to discuss how you can enhance these experiences through your role.
✨Communicate Effectively
You’ll need to communicate complex solutions to both technical and non-technical stakeholders. Practice explaining technical concepts in simple terms. This will demonstrate your ability to bridge the gap between tech and business, which is crucial for this role.
