At a Glance
- Tasks: Deliver exceptional customer service and manage enquiries from start to finish.
- Company: Join ScottishPower, a leader in renewable energy and customer satisfaction.
- Benefits: Enjoy 36 days annual leave, competitive salary, and unique employee perks.
- Other info: Diverse opportunities for career growth in a supportive environment.
- Why this job: Make a real impact in a role that supports Scotland's Net Zero ambition.
- Qualifications: Positive attitude, good phone skills, and a willingness to learn.
The predicted salary is between 27498 - 27498 € per year.
Help us create a better future, quicker. Responsible for delivering exceptional customer service to customers who contact us for a General Enquiry. Responsible for ensuring customers are managed well through our General Enquiries process end to end liaising with key District staff and Contract partners to deliver exceptional service. In addition to this, responsible for delivering the close down where relevant to ensure customers are fully satisfied with the work we have completed.
What you’ll be doing:
- Responsible for management of customers from the initial contact to passing on to the relevant team to complete the work required.
- Responsible for close down calls (where relevant) to flush out any areas of dissatisfaction before closing off any enquiry that the individual personally manages.
- Responsible for reporting to ensure we understand how we are performing and where our areas of improvement are.
- Responsibility for identifying areas of improvement for the improvement plan.
- Responsible for delivery of the action improvements alongside your team and with the direction of your team manager.
- Responsible for call taking for general enquiries calls.
- Expected to take on a storm role (call taking) for severe weather events and busy periods.
What you’ll bring:
- Positive can-do attitude.
- Flexible approach.
- Good telephone manner.
- Ability to learn and continuously improve.
- Knowledge of Customer Satisfaction Broader Measure.
- Ability to identify improvements and act on them quickly.
What’s in it for you:
As well as a competitive salary which is reviewed annually, you can also enjoy a number of other benefits. With our pension scheme, we’ll double match your contribution up to a company contribution of 10%. At ScottishPower, we believe it’s the little things we do in life that make a big difference. From helping you look after your family’s wellbeing, save for your future and take personal steps for climate action – our benefits are designed to help you do just that - so that you have everything you need to take care of your world – today and tomorrow.
- 36 days annual leave.
- Holiday Purchase – perfect your work/life balance with extra annual leave.
- Share Schemes.
- Payroll Giving and Charity Matched Funding.
- Technology Vouchers – save more and spread the cost of your technology purchases.
- Electric Vehicle Schemes – to help you transition to green/clean driving.
- Cycle to Work scheme and Public Transport Season Ticket Loans.
- Healthcare benefit options including: Dental Insurance, Private Medical Insurance, Health Cash Plan and annual Health Assessments.
- Life Assurance (4x salary).
- Access to Savesmart financial wellbeing support.
- Plus shopping, leisure, restaurant and gym discounts, and unique employee deals on travel insurance and more.
Why SP Energy Networks:
SP Energy Networks is part of the Iberdrola Group, one of the world’s largest integrated utility companies and a world leader in wind energy. We keep electricity flowing to homes and businesses through Central and Southern Scotland, North Wales and in the North West of England. We operate over 4000km of cables and lines that make up the transmission network – connecting infrastructure like wind farms into the electricity system. It’s a role that puts us right at the heart of Scotland’s ambition to be Net Zero by 2044. And we’re taking it very seriously. We’re investing over £5.5 billion into our transmission network, directly supporting the rapid growth needed in renewable energy.
With diverse opportunities across our businesses and a commitment to invest in our own internal talent, ScottishPower can offer people real career opportunities that meet personal and professional goals, in a global organisation. Inclusion, diversity, and a social purpose are at the heart of everything we do. Together with our values, they bring us together into a stronger, more sustainable business with direct links to the communities we serve.
We are committed to providing reasonable support or adjustments in our recruiting processes for candidates with disabilities, long term conditions, mental health conditions, or who are neurodivergent or require pregnancy-related support. If you need support, please reach out to careers@scottishpower.com.
Mobility: Please note that any applicant who is not a citizen of the country of the vacancy will be subject to compliance with the applicable immigration requirements to legally work in that country. If/when required, the Company will support the employee with the necessary Immigration requirements.
IMPORTANT: Advert will close at 23:59 GMT the day before Job Posting End Date below May-21-2026.
Team Member (Clerical) in Glasgow employer: Iberdrola
ScottishPower is an exceptional employer that prioritises employee well-being and professional growth, offering a competitive salary alongside generous benefits such as 36 days of annual leave, a robust pension scheme, and various health care options. With a strong commitment to sustainability and community engagement, employees are empowered to contribute to meaningful projects that support Scotland's Net Zero ambitions, all within a diverse and inclusive work culture that values every individual's contribution.
StudySmarter Expert Advice🤫
We think this is how you could land Team Member (Clerical) in Glasgow
✨Tip Number 1
Get to know the company! Research ScottishPower and understand their values, mission, and recent projects. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your phone skills! Since you'll be handling customer enquiries, make sure you can communicate clearly and confidently over the phone. Role-play with a friend or family member to get comfortable with common scenarios.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider tips and might even lead to a referral, which can boost your chances of landing the job.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re proactive and serious about joining the ScottishPower team.
We think you need these skills to ace Team Member (Clerical) in Glasgow
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the role. We want to see how you can bring that positive can-do attitude and flexible approach to our team!
Show Off Your Customer Service Skills:Since this role is all about delivering exceptional customer service, share specific examples of how you've managed customer enquiries in the past. We love hearing about your ability to identify improvements and act on them quickly!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your writing is easy to read and gets straight to the heart of what you want to convey.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Iberdrola
✨Know Your Customer Service Basics
Before the interview, brush up on your customer service principles. Understand what exceptional service looks like and be ready to share examples of how you've delivered it in the past. This will show that you’re aligned with the role's focus on customer satisfaction.
✨Prepare for Scenario Questions
Expect questions that ask how you would handle specific customer situations. Think about times when you resolved issues or improved processes. Use the STAR method (Situation, Task, Action, Result) to structure your answers clearly and effectively.
✨Show Your Flexibility
ScottishPower values a flexible approach, especially during busy periods. Be prepared to discuss how you adapt to changing circumstances and manage stress. Share examples where you’ve successfully navigated high-pressure situations.
✨Highlight Your Improvement Mindset
The role involves identifying areas for improvement, so come ready to discuss how you’ve contributed to process enhancements in previous roles. Mention any specific metrics or outcomes that demonstrate your impact on customer satisfaction or operational efficiency.
