At a Glance
- Tasks: Create innovative software solutions and enhance customer experiences using AI and SAP technologies.
- Company: Join ScottishPower, a leader in renewable energy and innovation.
- Benefits: Enjoy 36 days annual leave, competitive salary, and health benefits.
- Other info: Flexible working patterns and strong career growth opportunities await you.
- Why this job: Make a real impact on the future of energy while developing your skills.
- Qualifications: Degree in Computer Science or related field; experience with SAP and AI integration.
The predicted salary is between 63200 - 63200 £ per year.
ScottishPower HQ, Glasgow (hybrid)
Salary from £63,200 + up to 15% bonus, single cover private medical & other excellent benefits
Fulltime, Permanent role (flexible working pattern)
Closing date: Monday 22nd of June 2026
Help us create a better future, quicker. This role sits within the Product Engineering team, focusing on delivering scalable digital solutions for customer journeys. Data, process, and system understanding are key to reducing the volume of customer contacts and complaints. The role requires deep insight into customer interactions, identifying process gaps, and translating business needs into structured, deliverable solutions.
You will act as a techno-functional expert, working closely with business stakeholders to understand requirements, shape them into functional designs, and drive technical solution delivery across SAP CRM, SAP IS-U, and integrated customer platforms, alongside AI-enabled tools.
What you’ll be doing:
- Engage with business stakeholders (Customer Services, Complaints, Telephony, Digital teams) to understand requirements through workshops and discussions
- Translate business needs into clear functional requirements, solution designs, and delivery backlogs
- Work closely with engineering teams to design, build, test, and deliver solutions across CRM and customer platforms
- Own end-to-end delivery from requirement shaping, solution design, development oversight, testing, and release
- Drive improvements by analysing customer journeys, contact drivers, and complaint trends
- Perform root cause analysis and data-driven investigations, identifying gaps in processes and systems
- Define and deliver process improvements, system enhancements, and automation opportunities across SAP and digital platforms
- Leverage AI tools alongside CRM data to enhance decision-making and improve outcomes across customer services, customer contacts, and quality & compliance operations
- Collaborate across Product, Engineering, and Business teams to ensure solutions are aligned, scalable, and deliver measurable value
- Support continuous improvement, governance, and quality standards within delivery
What you’ll bring:
- Degree in Computer Engineering, Computer Science, or similar technical field of study
- Ability to design end to end solutions involving multiple technologies
- Experience of SCRUM/Agile
- Experience of SAP ABAP development, SAP CRM enhancements, IS-U processes, and ODATA/API service design and optimisation
- Experience in identifying and scaling AI use cases, prompt design patterns, and integrating AI capabilities into enterprise applications
- Knowledge of Cloud Architectures
- Knowledge of Oracle database technologies
- Knowledge of AWS technologies
- Knowledge and understanding of the UK Energy Retail Market, preferably from working in the utilities sector is advantageous
- Knowledge of SMART metering technologies is advantageous
- Experience of SQL, Java, XML, API technology
- Strong stakeholder management skills, with the ability to influence across business, product, and engineering teams
- Proactive mindset with a strong drive to understand business problems, challenge existing processes, and deliver improvements
- Excellent communication skills to articulate solutions to both technical and non-technical audiences
Minimum Criteria:
- Bachelor’s degree in Computer Engineering, Computer Science, similar technical field of study, or equivalent practical experience
- Extensive experience of leading the delivery of software development projects
- Experience of delivering process improvements
- Previous experience in a technical role, e.g. as a developer or technical analyst
- Strong experience working with SAP technologies including SAP CRM, ABAP, IS-U, and ODATA services
- Experience in designing and integrating API-based architectures and backend enterprise systems
- Experience in defining and delivering AI-driven use cases, including prompt engineering, automation scenarios, and intelligent workflow optimisation
- Hands-on experience in leveraging AI tools (e.g. Copilot, conversational AI, automation frameworks) to improve developer productivity and business outcomes
- Excellent communication and stakeholder management skills
- Strong analytic and problem-solving skills
What’s in it for you:
As well as a competitive salary which is reviewed annually, you can also enjoy a number of other benefits. With our pension scheme, we’ll double match your contribution up to a company contribution of 10%. At ScottishPower, we believe it’s the little things we do in life that make a big difference. From helping you look after your family’s wellbeing, save for your future and take personal steps for climate action – our benefits are designed to help you do just that - so that you have everything you need to take care of your world – today and tomorrow.
That’s why our benefits include:
- 36 days annual leave
- Holiday Purchase – perfect your work/life balance with extra annual leave
- Share Schemes
- Payroll Giving and Charity Matched Funding
- Technology Vouchers – save more and spread the cost of your technology purchases
- Electric Vehicle Schemes – to help you transition to green/clean driving
- Cycle to Work scheme and Public Transport Season Ticket Loans
- Healthcare benefit options including: Dental Insurance, Private Medical Insurance, Health Cash Plan and annual Health Assessments
- Life Assurance (4x salary)
- Access to Savesmart financial wellbeing support
- Plus shopping, leisure, restaurant and gym discounts, and unique employee deals on travel insurance and more
Why ScottishPower:
ScottishPower is part of the Iberdrola Group, one of the world’s largest integrated utility companies and a world leader in wind energy. With a commitment to generate all of our energy from renewable resources and a drive to create the energy infrastructure of the future, we’re at the forefront of the journey to Net Zero and investing over £6m every working day to make this happen. With diverse opportunities across our businesses and a commitment to invest in our own internal talent, ScottishPower can offer people real career opportunities that meet personal and professional goals, in a global organisation. Inclusion, diversity, and a social purpose are at the heart of everything we do. Together with our values, they bring us together into a stronger, more sustainable business with direct links to the communities we serve.
It takes all kinds of people to build a large-scale business like ours, so whatever your background, you’ll fit right in. ScottishPower is committed to providing reasonable support or adjustments in our recruiting processes for candidates with disabilities, long term conditions, mental health conditions, or who are neurodivergent or require pregnancy-related support. If you need support, please reach out to careers@scottishpower.com.
Mobility:
Please note that any applicant who is not a citizen of the country of the vacancy will be subject to compliance with the applicable immigration requirements to legally work in that country. If/when required, the Company will support the employee with the necessary Immigration requirements.
IMPORTANT: Advert will close at 23:59 GMT the day before Job Posting End Date below June-22-2026
Senior Software Engineer – SAP/AI in Glasgow employer: Iberdrola
ScottishPower is an exceptional employer, offering a dynamic work culture that prioritises employee well-being and professional growth. With a competitive salary, extensive benefits including generous annual leave, and a commitment to sustainability, employees are empowered to make a meaningful impact in the energy sector while enjoying a supportive and inclusive environment. The hybrid working model at our Glasgow HQ further enhances work-life balance, making ScottishPower an attractive choice for those seeking rewarding careers in technology and innovation.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Software Engineer – SAP/AI in Glasgow
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work at ScottishPower or similar companies. A friendly chat can lead to insider info about the role and even a referral.
✨Tip Number 2
Prepare for the interview by diving deep into the company’s projects and values. Show us that you’re not just another candidate; you’re genuinely interested in how you can contribute to their mission of creating a better future.
✨Tip Number 3
Practice your problem-solving skills! Be ready to tackle technical challenges on the spot. We love candidates who can think on their feet and demonstrate their expertise in SAP and AI technologies.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression. It shows us that you’re enthusiastic about the opportunity and appreciate the time we took to meet with you.
We think you need these skills to ace Senior Software Engineer – SAP/AI in Glasgow
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Senior Software Engineer role. Highlight your experience with SAP technologies, AI integration, and any relevant projects that showcase your skills in delivering scalable digital solutions.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background aligns with the responsibilities outlined in the job description. Don’t forget to mention your stakeholder management skills!
Showcase Your Problem-Solving Skills:In your application, be sure to include examples of how you've tackled complex problems in previous roles. This will demonstrate your analytical skills and proactive mindset, which are key for this position.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way to ensure your application gets the attention it deserves, and you’ll find all the details you need right there!
How to prepare for a job interview at Iberdrola
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of SAP technologies, especially SAP CRM, ABAP, and IS-U processes. Be ready to discuss how you've used these in past projects and how they can be applied to the role at ScottishPower.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled complex problems in previous roles. Highlight your experience with root cause analysis and how you've driven process improvements using data-driven insights.
✨Engage with Stakeholders
Demonstrate your strong stakeholder management skills by discussing how you've collaborated with various teams in the past. Be prepared to share specific instances where you influenced decisions or shaped requirements based on business needs.
✨Emphasise Your AI Knowledge
Since the role involves leveraging AI tools, be ready to talk about your experience with AI use cases and prompt engineering. Discuss how you've integrated AI capabilities into enterprise applications to enhance decision-making and improve outcomes.
