ScottishPower is seeking a Customer Experience Performance Lead to drive improvements in customer outcomes and regulatory performance across its Customer Service Directorate. The role sits in the Performance, Reporting & Insight function and involves identifying risks, coordinating cross-functional improvement activity, and delivering tangible benefits.
You will work closely with districts and operational teams, spend time in operational areas to gain process insights, and present evidence-based
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Senior Customer Experience Performance Lead (Hybrid) in Glasgow employer: Iberdrola
SP Energy Networks is an exceptional employer, offering a dynamic work environment at Aspect House in Blantyre, where you can contribute to the UK's journey towards Net Zero. With a strong focus on employee growth, extensive benefits including generous annual leave and pension contributions, and a commitment to diversity and inclusion, you'll find meaningful opportunities to advance your career while making a positive impact on the community and environment. Join us in shaping a cleaner, greener future through innovative energy solutions.
