At a Glance
- Tasks: Support the full employee lifecycle and deliver effective People services across ScottishPower.
- Company: Join ScottishPower, a leader in renewable energy and part of the Iberdrola Group.
- Benefits: Enjoy 36 days annual leave, competitive salary, and excellent health benefits.
- Other info: Flexible hybrid working and opportunities for career growth in a diverse environment.
- Why this job: Make a real impact in HR while contributing to a sustainable future.
- Qualifications: Customer service experience and strong organisational skills are essential.
The predicted salary is between 26400 - 26400 € per year.
Location: Glasgow, HQ (Hybrid)
Salary: From £26,400 + Up to 10% annual bonus
Additional: Single cover private medical insurance and other excellent benefits
Closing Date: 29.05.2026
Help us create a better future, quicker. You will be responsible for providing effective, efficient, and professional People services throughout the full employee lifecycle via various contact channels to all employees across the ScottishPower UK Business. You will deliver all elements of the Hire to Rehire cycle, including contractual packages and screening requirements, mobility processes (change job), learning administration and all offboarding activity within required policies, procedures, and timelines.
What you’ll be doing:
- Support the full employee lifecycle across ScottishPower’s UK businesses, as well as for our external customers.
- Maintain accurate employee and organisational data across our HR systems, such as Workday, Oracle, SAP and ServiceNow.
- Deliver processes and procedures in line with agreed service levels, always working within company policies, regulatory requirements and established standards.
- Manage both routine and more complex enquiries through our case management system.
- Ensure we meet all legal and compliance obligations, including those relating to UKVI, UKSV and HMRC.
- Monitor service quality, resolving issues where possible and escalating concerns when needed.
- Produce and analyse statistical information, sharing insights with the business and HR teams.
- Build a strong understanding of our HR policies, procedures and processes.
- Work closely with colleagues across the wider People function to support a consistent and positive employee experience.
- Embrace new and existing HR technologies, suggesting ways we can improve how we work.
What you’ll bring:
- Previous experience in a customer centric role and/or HR environment.
- Experience in an HR Administration role is highly desirable and advantageous.
- Strong customer focus, with experience of working in a Customer Service environment.
- Strong time management and organisational skills including ability to prioritise and work under pressure to tight deadlines.
- Strong PC Skills (working knowledge of Microsoft Office suite essential).
- Working knowledge of HR Systems, SAP, Oracle and ServiceNow would be an advantage.
- Knowledge and understanding of HR policies, procedures and processes.
- Excellent verbal and written communication skills.
- Ability to analyse and report on data.
- Focus on process, detail, and quality.
Minimum Criteria:
- Working knowledge of HR systems, (Workday, Oracle, SAP, ServiceNow desirable).
- Proven experience in managing day to day administration processes, preferably in the HR field of specialism.
- Knowledge of HR Policy, Procedure and Process.
What’s in it for you:
- 36 days annual leave.
- Holiday Purchase – perfect your work/life balance with extra annual leave.
- Share Schemes.
- Payroll Giving and Charity Matched Funding.
- Technology Vouchers.
- Electric Vehicle Schemes.
- Cycle to Work scheme and Public Transport Season Ticket Loans.
- Healthcare benefit options including: Dental Insurance, Private Medical Insurance, Health Cash Plan and annual Health Assessments.
- Life Assurance (4x salary).
- Access to Savesmart financial wellbeing support.
- Plus shopping, leisure, restaurant and gym discounts, and unique employee deals on travel insurance and more.
Why ScottishPower:
ScottishPower is part of the Iberdrola Group, one of the world’s largest integrated utility companies and a world leader in wind energy. With a commitment to generate all of our energy from renewable resources and a drive to create the energy infrastructure of the future, we’re at the forefront of the journey to Net Zero. Inclusion, diversity, and a social purpose are at the heart of everything we do.
Mobility: Please note that any applicant who is not a citizen of the country of the vacancy will be subject to compliance with the applicable immigration requirements to legally work in that country.
People Operations Team Member in Glasgow employer: Iberdrola
ScottishPower is an exceptional employer, offering a dynamic work culture that prioritises employee well-being and professional growth. With a competitive salary, extensive benefits including generous annual leave, healthcare options, and a commitment to sustainability, employees are empowered to thrive both personally and professionally in a supportive hybrid environment in Glasgow. Join us in shaping a greener future while enjoying a fulfilling career with diverse opportunities for advancement.
StudySmarter Expert Advice🤫
We think this is how you could land People Operations Team Member in Glasgow
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with yours. This will help you answer questions confidently and show that you're genuinely interested in being part of their team.
✨Tip Number 3
Practice your interview skills with a friend or in front of a mirror. Focus on articulating your experiences clearly and concisely. The more comfortable you are speaking about your background, the better you'll perform when it counts.
✨Tip Number 4
Don’t forget to follow up after your interview! A simple thank-you email can go a long way in leaving a positive impression. It shows your enthusiasm for the role and keeps you fresh in their minds.
We think you need these skills to ace People Operations Team Member in Glasgow
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the People Operations role. Highlight your experience in HR administration and customer service, and don’t forget to mention any relevant systems you’ve worked with, like Workday or SAP.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about the role and how your skills align with our mission at ScottishPower. Keep it concise but impactful!
Showcase Your Skills:In your application, be sure to showcase your strong time management and organisational skills. Mention specific examples of how you've successfully managed deadlines and prioritised tasks in previous roles.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way to ensure your application gets into the right hands and shows you’re serious about joining our team!
How to prepare for a job interview at Iberdrola
✨Know Your Stuff
Before the interview, make sure you’re familiar with ScottishPower’s HR policies and procedures. Brush up on your knowledge of HR systems like Workday, Oracle, and SAP. This will show that you’re not just interested in the role but also invested in understanding how the company operates.
✨Showcase Your Customer Focus
Since this role is all about providing excellent People services, be ready to share examples from your past experiences where you’ve gone above and beyond for customers or colleagues. Highlight your strong customer service skills and how they can benefit the team at ScottishPower.
✨Demonstrate Your Organisational Skills
Prepare to discuss how you manage your time and prioritise tasks, especially in high-pressure situations. Bring up specific instances where you successfully met tight deadlines or handled multiple responsibilities simultaneously. This will reassure them that you can handle the demands of the role.
✨Embrace Continuous Improvement
ScottishPower values innovation and improvement, so come prepared with ideas on how processes could be enhanced. Think about any previous experiences where you identified a problem and proposed a solution. This shows that you’re proactive and ready to contribute positively to the team.
