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- Tasks: Lead data-driven performance insights to enhance customer service and operational efficiency.
- Company: Join ScottishPower, a leader in renewable energy and customer excellence.
- Benefits: Enjoy competitive salary, generous leave, healthcare options, and a strong pension scheme.
- Other info: Diverse opportunities for career growth in a supportive and inclusive environment.
- Why this job: Shape the future of customer service with impactful insights and strategic leadership.
- Qualifications: Extensive experience in performance reporting and analytics within complex organisations.
The predicted salary is between 76800 - 96000 £ per year.
Location: Glasgow
Salary + benefits: £76,800 - £96,000pa + annual bonus (up to 30%) + single cover healthcare with a strong benefits package, and our excellent pension scheme, where we’ll double match your contribution up to a company contribution of 10%.
Closing Date: Thursday 7th May 2026.
Help us create a better future, quicker. At SP Energy Networks we’re powered by insight, obsessed with brilliant service, and committed to building high‑performance teams. We’re looking for a leader who shares that energy. We’re now searching for a Head of Reporting, Performance & Insight, a pivotal senior leader and a key strategic partner to the Customer & Connections Director who will shape how customer, operational and regulatory insight comes together across our organisation. This is your opportunity to build a unified, future‑focused view of performance that drives smarter decisions, sharper action, and outstanding outcomes for the millions of customers we serve.
In this role, you’ll elevate insight into a true strategic asset: guiding senior leaders, influencing critical decisions, and helping position SPEN as the UK leader in customer service excellence. If you’re passionate about driving high performing teams, love customers and get excited about transforming data into real impact and seeing it through, and want to play a defining role in the future of our Customer & Connections Directorate — this is your moment.
What you’ll be doing:
- You’ll lead the development of a single, data driven view of performance across our Customer Service Directorate—bringing together customer satisfaction, operational delivery, workforce insight and regulatory reporting.
- You’ll act as a trusted advisor to senior leaders, using insight to shape strategy, deliver brilliant customer outcomes and drive operational efficiency.
- You’ll also lead storm response reporting, workforce and cost modelling and budget control, benchmarking activity and risk governance, ensuring SPEN remains resilient, compliant and customer focused when it matters most.
- Through innovative reporting, clear storytelling and strong leadership, you’ll ensure insight is not just reported—but used to drive action.
What you’ll bring:
- You’ll be a senior leader with extensive experience in performance reporting, analytics and insight within a complex organisation.
- You’ll be confident translating complex data into compelling narratives that influence decision-making at the highest level.
- You’ll be accountable for turning the insight into action and delivering the outcomes across our organisation and contract partners.
- You’ll bring a strong understanding of customer experience, regulatory awareness, and the ability to lead cross functional teams through insight led change, combined with a passion for excellence and continuous improvement.
What’s in it for you:
As well as a competitive salary which is reviewed annually, you can also enjoy a number of other benefits. With our pension scheme, we’ll double match your contribution up to a company contribution of 10%.
At ScottishPower, we believe it’s the little things we do in life that make a big difference. From helping you look after your family’s wellbeing, save for your future and take personal steps for climate action – our benefits are designed to help you do just that - so that you have everything you need to take care of your world – today and tomorrow. That’s why our benefits include:
- 36 days annual leave
- Holiday Purchase – perfect your work/life balance with extra annual leave
- Share Schemes
- Payroll Giving and Charity Matched Funding
- Technology Vouchers – save more and spread the cost of your technology purchases
- Electric Vehicle Schemes – to help you transition to green/clean driving
- Cycle to Work scheme and Public Transport Season Ticket Loans
- Healthcare benefit options including Dental Insurance, Private Medical Insurance, Health Cash Plan and annual Health Assessments
- Life Assurance (4x salary)
- Access to Savesmart financial wellbeing support
- Plus, shopping, leisure, restaurant and gym discounts, and unique employee deals on travel insurance and more
Why ScottishPower:
ScottishPower is part of the Iberdrola Group, one of the world’s largest integrated utility companies and a world leader in wind energy. With a commitment to generate all of our energy from renewable resources and a drive to create the energy infrastructure of the future, we’re at the forefront of the journey to Net Zero and investing over £6m every working day to make this happen. With diverse opportunities across our businesses and a commitment to invest in our own internal talent, ScottishPower can offer people real career opportunities that meet personal and professional goals, in a global organisation.
Inclusion, diversity, and a social purpose are at the heart of everything we do. Together with our values, they bring us together into a stronger, more sustainable business with direct links to the communities we serve. It takes all kinds of people to build a large-scale business like ours, so whatever your background, you’ll fit right in.
ScottishPower is committed to providing reasonable support or adjustments in our recruiting processes for candidates with disabilities, long term conditions, mental health conditions, or who are neurodivergent or require pregnancy-related support. If you need support, please reach out to careers@scottishpower.com.
Mobility: Please note that any applicant who is not a citizen of the country of the vacancy will be subject to compliance with the applicable immigration requirements to legally work in that country. If/when required, the Company will support the employee with the necessary Immigration requirements.
IMPORTANT: Advert will close at 23:59 GMT the day before Job Posting End Date below May-8-2026.
Head of Reporting Performance + Insight in Glasgow employer: Iberdrola
Contact Detail:
Iberdrola Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Reporting Performance + Insight in Glasgow
✨Tip Number 1
Network like a pro! Reach out to connections in the industry, attend events, and engage on platforms like LinkedIn. We can’t stress enough how personal connections can open doors that applications alone can’t.
✨Tip Number 2
Prepare for interviews by researching the company inside out. Understand their values, recent projects, and challenges they face. This will help us tailor our responses and show we’re genuinely interested in making an impact.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or mentors. This will help us refine our storytelling skills and ensure we can confidently convey how our experience aligns with the role.
✨Tip Number 4
Don’t forget to follow up after interviews! A simple thank you email can leave a lasting impression. It shows our enthusiasm for the role and keeps us on their radar as they make their decision.
We think you need these skills to ace Head of Reporting Performance + Insight in Glasgow
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in performance reporting and analytics. We want to see how your skills align with the role of Head of Reporting, Performance & Insight.
Showcase Your Leadership Skills: Since this is a senior position, it’s crucial to demonstrate your leadership experience. Share examples of how you've led teams through insight-led changes and influenced decision-making at a high level.
Be Data-Driven: We’re all about turning data into action! Include specific examples of how you’ve used data to drive operational efficiency and improve customer outcomes. This will show us you understand the importance of insight in our organisation.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensure you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at Iberdrola
✨Know Your Data Inside Out
As a Head of Reporting, Performance & Insight, you'll need to demonstrate your expertise in data analytics. Make sure you can discuss specific examples of how you've transformed complex data into actionable insights. Prepare to explain your thought process and the impact of your decisions on customer outcomes.
✨Showcase Your Leadership Skills
This role requires strong leadership capabilities. Be ready to share experiences where you've led cross-functional teams through change. Highlight your ability to influence senior leaders and drive performance improvements, as this will resonate well with the interviewers.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills in real-world scenarios. Think about challenges you've faced in previous roles related to performance reporting or customer service. Prepare structured responses using the STAR method (Situation, Task, Action, Result) to clearly articulate your approach.
✨Align with Company Values
ScottishPower values inclusion, diversity, and sustainability. Research their initiatives and be prepared to discuss how your personal values align with theirs. Showing that you understand and support their mission will set you apart as a candidate who is not just qualified but also a cultural fit.