SP Energy Networks seeks a Customer Experience Performance Lead to drive improvements in customer outcomes and regulatory performance across the Customer Service Directorate. The role is based at ScottishPower HQ with hybrid working and regular travel across SP Energy Networks locations.
You will translate the voice of the customer into operational action, monitor customer journeys, identify risks, and coordinate cross-functional improvement activity to realise tangible benefits from day one.
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CX Performance & Insights Lead in Glasgow employer: Iberdrola
SP Energy Networks is an exceptional employer, offering a dynamic work environment at Aspect House in Blantyre, where you can contribute to the UK's journey towards Net Zero. With a strong focus on employee growth, extensive benefits including generous annual leave and pension contributions, and a commitment to diversity and inclusion, you'll find meaningful opportunities to advance your career while making a positive impact on the community and environment. Join us in shaping a cleaner, greener future through innovative energy solutions.
