At a Glance
- Tasks: Manage broadband services, ensuring top-notch delivery and customer satisfaction.
- Company: Join ScottishPower, a leader in renewable energy and innovation.
- Benefits: Enjoy 36 days annual leave, competitive salary, and unique employee perks.
- Other info: Dynamic role with opportunities for growth in a supportive environment.
- Why this job: Shape the future of broadband while making a real impact on customer experience.
- Qualifications: Experience in service delivery and contract management; degree preferred.
The predicted salary is between 40400 - 50500 £ per year.
We are looking for an experienced and commercially minded professional to join our Broadband Operations team, playing a key role in the delivery, maintenance and continuous improvement of broadband services for business customers.
In this role, you will be responsible for ensuring the effective delivery of technical support across broadband installations and maintenance activities, while managing commercial contracts and service providers to deliver against agreed contractual commitments and service level agreements. You will take ownership of operational performance, ensuring suppliers and partners consistently deliver high-quality outcomes that place customer experience at the centre of everything they do. Working closely with internal teams and external service partners, you will lead the management of agent performance across the broadband portfolio, maintaining strong operational governance, financial control and regulatory compliance. You will identify opportunities to improve operational efficiency, reduce costs and enhance service delivery, helping the business maintain a competitive position within the broadband market.
A significant part of the role will involve developing and leading plans for the management of broadband delivery partners, building and maintaining strong supplier relationships, assessing customer needs and driving improvements that support both operational and commercial objectives. You will also ensure all parties follow the required customer journey throughout the installation process, while promoting best practice, quality standards and customer-focused ways of working.
The successful candidate will help enable learning and capability across the business, supporting the development of training solutions, digital learning tools and AI-enabled support capabilities that improve consistency, confidence and service quality. You will work collaboratively with stakeholders across operations, customer service, compliance, quality assurance, data and transformation teams to drive alignment and continuous improvement. This position requires a strong understanding of the UK broadband market, including installation, provisioning, faults and repair processes, alongside a high degree of commercial and regulatory awareness. You will have proven experience in service delivery and contract management, excellent relationship-building and negotiation skills, and the confidence to engage with senior stakeholders, customers and suppliers. Regular travel across the UK will be required to meet with existing and prospective broadband service partners.
We are looking for a self-motivated, resilient and adaptable individual with strong organisational skills and the ability to prioritise effectively in a fast-paced and evolving environment. Experience within the broadband sector is essential, and candidates should ideally hold a degree in a business-related discipline or possess significant relevant experience in a similar role.
This is an exciting opportunity for a driven professional to influence operational performance, strengthen supplier partnerships and play a key role in shaping the future of broadband service delivery.
As well as a competitive salary which is reviewed annually, you can also enjoy a number of other benefits. With our pension scheme, we’ll double match your contribution up to a company contribution of 10%. At ScottishPower, we believe it’s the little things we do in life that make a big difference. From helping you look after your family’s wellbeing, save for your future and take personal steps for climate action – our benefits are designed to help you do just that - so that you have everything you need to take care of your world – today and tomorrow.
- 36 days annual leave
- Holiday purchase – perfect your work/life balance with extra annual leave
- Share Incentive Plan and Sharesave Scheme
- Payroll giving and charity matched funding
- Technology Vouchers – save more and spread the cost of your technology purchases
- Count us in – pledge to reduce carbon emissions and help fight climate change
- Electric Vehicle Schemes – to help you transition to green/clean driving
- Cycle to Work scheme and public transport season ticket loans
- Options to purchase dental insurance, private medical insurance, health cash plan and annual health assessments
- Life Assurance (4x salary)
- Access to ‘nudge’ financial wellbeing support
- Plus shopping, leisure, restaurant and gym discounts, and unique employee deals on travel insurance and more
ScottishPower is part of the Iberdrola Group, one of the world’s largest integrated utility companies and a world leader in wind energy. With a commitment to generate all of our energy from renewable resources and a drive to create the energy infrastructure of the future, we’re at the forefront of the journey to Net Zero and investing over £6m every working day to make this happen. With diverse opportunities across our businesses and a commitment to invest in our own internal talent, ScottishPower can offer people real career opportunities that meet personal and professional goals, in a global organisation.
Inclusion, diversity, and a social purpose are at the heart of everything we do. Together with our values, they bring us together into a stronger, more sustainable business with direct links to the communities we serve. It takes all kinds of people to build a large-scale business like ours, so whatever your background, you’ll fit right in.
ScottishPower is committed to providing reasonable support or adjustments in our recruiting processes for candidates with disabilities, long term conditions, mental health conditions, or who are neurodivergent or require pregnancy-related support. If you need support, please reach out to careers@scottishpower.com.
Please note that any applicant who is not a citizen of the country of the vacancy will be subject to compliance with the applicable immigration requirements to legally work in that country. If/when required, the Company will support the employee with the necessary Immigration requirements.
IMPORTANT: Advert will close at 23:59 GMT the day before Job Posting End Date below August-7-2026.
Account Manager in Glasgow employer: Iberdrola
ScottishPower is an exceptional employer, offering a dynamic work culture that prioritises safety and employee well-being. With competitive salaries, generous benefits including 36 days of annual leave, flexible working patterns, and a commitment to professional growth, employees are empowered to thrive in their roles. The Glasgow, London, and Lowestoft locations provide unique opportunities to engage with cutting-edge projects in the offshore energy sector, making it a rewarding place for those passionate about electrical safety and compliance.
StudySmarter Expert Advice🤫
We think this is how you could land Account Manager in Glasgow
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Iberdrola. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Iberdrola before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Account Manager in Glasgow
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Iberdrola:Your cover letter is your chance to shine! Tell us why you want to work at Iberdrola specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Iberdrola!
How to prepare for a job interview at Iberdrola
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
