Implementation Manager in Blantyre

Help us create a better future, quicker!

What you'll be doing

• Support the integration of new smart technology, managing the integration of new assets across Smart Field Services and across all partners.
• Shape the long-term Smart rollout, maintenance and replacement programmes.
• Identify opportunities for improvement within Smart and partners by interpreting complex data sets and working closely with the Smart Field Services Management Team.
• Deliver improvement projects, focusing on process efficiency, performance enhancement and consistency, upstream with Meter Operator Parties (MOPs) and downstream with Customer Services.
• Lead regular governance meetings with senior management stakeholders at our smart meter MOPs, challenging areas of improvement opportunity and applying best practice from lessons learned with other metering partners.
• Support the Smart Metering Programme Director, Smart Field Services Director and Head of Technical Services in setting targets for the installers.
• Engage internal and external stakeholders to ensure service levels meet requirements.
• Develop and implement a process and systems improvement plan to define, track and quantify all metering procedural and system level improvements with agreed dates, financial, FTE and regulatory benefits.
• Ensure that adequate reporting and data management solutions are in place to support the delivery of new solutions.
• Detect and investigate problems, defects, risks and issues across departments, impacting the Metering Journey.
• Identify and deliver solutions impacting the Metering Journey e.g. Writing BRDs and the creation of CRs.

What you'll bring

• Educated to HNC level or equivalent experience within a role related to the delivery of significant change, IT solution delivery or metering operations.
• Good understanding of Customer Business IT systems e.g. SAP / Meterflow / CRM / Ui5.
• Extensive experience in IT solutions delivery, project management or a related discipline involving the management of significant change, cross party project management, risk management or solution engineering.
• Knowledge of smart metering, metering operations and industry processes related to metering covering all aspects of data management, clerical processes, fieldwork, industry interfaces and smart technology.
• Comfortable with a rapidly changing environment and conflicting priorities where regular assessment of deliverables and management of dependent parties is required.
• Excellent written and verbal communication skills, including delivery of presentations to senior management, preparation and presentation of complex data in an easy-to-understand format and upskilling of peers on the new delivery of new system solutions.
• Ability to prioritise and deliver to agreed timescales and quality standards as specified in the systems improvement plan and meeting the needs and expectations of all internal and external parties.
• Proven track record in influencing senior internal stakeholders to maximise efficiency, reduce cost and mitigate risk throughout the delivery of significant changes.
• Expertise in reporting and data analysis, with proficiency across a variety of applications and platforms (e.g. PowerBI, MS Office).

Minimum Criteria

• Educated to HNC level or equivalent experience.
• Extensive experience in IT solutions delivery, project management or a related discipline.
• Knowledge of Smart metering, metering operations and industry processes related to metering.
• Comfortable with a rapidly changing environment and conflicting priorities.
• Excellent written and verbal communication skills.
• Ability to prioritise and deliver to agreed timescales and quality standards.
• Proven track record in influencing senior internal stakeholders.

What's in it for you

As well as a competitive salary which is reviewed annually, you can also enjoy a number of other benefits. With our pension scheme, we'll double match your contribution up to a company contribution of 10%. At ScottishPower, we believe it's the little things we do in life that make a big difference. From helping you look after your family's wellbeing, save for your future and take personal steps for climate action - our benefits are designed to help you do just that - so that you have everything you need to take care of your world - today and tomorrow. That's why our benefits include: 36 days annual leave, Holiday purchase - perfect your work/life balance with extra annual leave, Share Incentive Plan and Sharesave Scheme, Payroll giving and charity matched funding, Technology Vouchers.