SP Energy Networks, part of the Iberdrola Group, is recruiting a Clerical Team Member (Customer Resolution) in Prenton. You will own the customer journey from first contact to resolution, handling general enquiries and storm duties during peak periods, while using CRM tools to manage workload and contribute to service improvements.
The role sits in a busy customer service environment with opportunities to influence customer satisfaction scores and collaboration with district teams and partners.
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Customer Resolution Specialist — Clerical Team Member in Birkenhead employer: Iberdrola
SP Energy Networks is an exceptional employer, offering a dynamic work environment at Aspect House in Blantyre, where you can contribute to the UK's journey towards Net Zero. With a strong focus on employee growth, extensive benefits including generous annual leave and pension contributions, and a commitment to diversity and inclusion, you'll find meaningful opportunities to advance your career while making a positive impact on the community and environment. Join us in shaping a cleaner, greener future through innovative energy solutions.
