At a Glance
- Tasks: Lead and optimise external Debt Collection Agencies for effective cash recovery.
- Company: Join ScottishPower, a leader in renewable energy and customer-focused solutions.
- Benefits: Enjoy competitive salary, generous leave, and unique perks like technology vouchers and electric vehicle schemes.
- Other info: Diverse opportunities for career growth in a supportive and inclusive environment.
- Why this job: Make a real impact in the energy sector while driving positive change and sustainability.
- Qualifications: Experience in managing contracts and debt collection processes is essential.
The predicted salary is between 47200 - 59000 £ per year.
Location: Blantyre/Wrexham
Salary: from £47,200 to £59,000 + up to 10% bonus
Job Type: Permanent/Hybrid
Closing Date: 10.06.2026
Help us create a better future, quicker! The Scottish Power Customer Business provides energy to millions of households and businesses across the UK, offering fair pricing and a choice of tariffs to suit a wide range of customer needs. In addition, the business delivers products designed to help customers control and protect the energy in their homes, with flexible solutions that support effective energy management today, tomorrow and in the future.
What you’ll be doing:
- Lead and optimise the performance of external Debt Collection Agencies (DCAs), ensuring compliant, effective collections, field activities and warrant execution to maximise cash recovery for ScottishPower.
- Allocate accounts to DCAs based on performance to maximise collections and warrant delivery.
- Monitor DCA performance, identify trends, address discrepancies and drive competitive improvement.
- Manage the tender process with Procurement to secure cost‑effective contracts and strong collection/trace strategies.
- Collaborate with Procurement, Legal, Complaints and Data Protection to deliver all contractual and regulatory requirements.
- Represent ScottishPower to strengthen collection and trace outcomes while maintaining brand reputation.
- Conduct regular on‑site reviews and audits, addressing under‑performance and developing new agency relationships.
- Ensure full compliance with Debt Collection Guidelines, Data Protection and Information Security standards.
- Forecast, control and monitor the Legal & Professional budget, advising on cost-to-benefit impacts.
- Support operational teams by sharing insights from DCA processes to prevent debt and maximise cash collection.
- Work with operational managers to improve understanding of financial impacts, including write‑offs.
- Identify issues that hinder agency performance and lead continuous improvement initiatives.
- Reduce complaints by identifying and resolving defective accounts early.
- Ensure invoices, remittances and daily data files are processed accurately and on time.
- Provide flexible, ad‑hoc support to Operational Managers as required.
What You’ll Bring:
- Proven experience managing third‑party suppliers and commercial contracts.
- Proven negotiation skills and the ability to analyse complex performance data.
- Solid understanding of end‑to‑end debt collection processes and relevant regulations.
- Experience with SAP (including IS‑U), budgeting and forecasting.
- Confident decision‑making with the ability to challenge existing processes and drive improvement.
- Excellent communication, leadership and organisational capabilities.
- Proven analytical and planning skills with the ability to manage multiple priorities in a fast‑moving environment.
- Ability to lead and embed change.
Minimum Criteria:
- Experience with debt collection systems, processes and policies.
- Proven experience managing commercial contracts with external partners.
- Proven interpersonal skills including teamwork, facilitation and negotiation.
- Excellent organisational skills with strong financial and business acumen.
- Highly numerate with strong analytical capability.
- SAP IS‑U experience.
What’s in it for you:
As well as a competitive salary which is reviewed annually, you can also enjoy a number of other benefits. With our pension scheme, we’ll double match your contribution up to a company contribution of 10%. At ScottishPower, we believe it’s the little things we do in life that make a big difference. From helping you look after your family’s wellbeing, save for your future and take personal steps for climate action – our benefits are designed to help you do just that - so that you have everything you need to take care of your world – today and tomorrow.
- 36 days annual leave
- Holiday purchase – perfect your work/life balance with extra annual leave
- Share Incentive Plan and Sharesave Scheme
- Payroll giving and charity matched funding
- Technology Vouchers – save more and spread the cost of your technology purposes
- Count us in – pledge to reduce carbon emissions and help fight climate change
- Electric Vehicle Schemes – to help you transition to green/clean driving
- Cycle to Work scheme and public transport season ticket loans
- Options to purchase dental insurance, private medical insurance, health cash plan and annual health assessments
- Life Assurance (4x salary)
- Access to Savesmart financial wellbeing support
- Plus shopping, leisure, restaurant and gym discounts, and unique employee deals on travel insurance and more
Why ScottishPower:
ScottishPower is part of the Iberdrola Group, one of the world’s largest integrated utility companies and a world leader in wind energy. With a commitment to generate all of our energy from renewable resources and a drive to create the energy infrastructure of the future, we’re at the forefront of the journey to Net Zero and investing over £6m every working day to make this happen. With diverse opportunities across our businesses and a commitment to invest in our own internal talent, ScottishPower can offer people real career opportunities that meet personal and professional goals, in a global organisation. Inclusion, diversity, and a social purpose are at the heart of everything we do. Together with our values, they bring us together into a stronger, more sustainable business with direct links to the communities we serve.
It takes all kinds of people to build a large-scale business like ours, so whatever your background, you’ll fit right in. We are committed to providing reasonable support or adjustments in our recruiting processes for candidates with disabilities, long term conditions, mental health conditions, or who are neurodivergent or require pregnancy-related support. If you need support, please reach out to careers@scottishpower.com.
Mobility:
Please note that any applicant who is not a citizen of the country of the vacancy will be subject to compliance with the applicable immigration requirements to legally work in that country. If/when required, the Company will support the employee with the necessary Immigration requirements.
IMPORTANT: Advert will close at 23:59 GMT the day before Job Posting End Date below June-10-2026
Agency Manager employer: Iberdrola
ScottishPower is an exceptional employer, offering a competitive salary and a comprehensive benefits package that includes generous annual leave, pension contributions, and support for personal wellbeing. With a strong commitment to employee growth and a culture of inclusion and sustainability, ScottishPower provides meaningful career opportunities in a dynamic environment, making it an ideal place for those looking to make a positive impact in the energy sector.
StudySmarter Expert Advice🤫
We think this is how you could land Agency Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend events, and engage on platforms like LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with yours. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or use online resources to refine your answers. Focus on showcasing your experience with managing third-party suppliers and your analytical skills, as these are key for the Agency Manager role.
✨Tip Number 4
Don’t forget to follow up after interviews! A simple thank-you email can leave a lasting impression. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Agency Manager
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Agency Manager role. Highlight your experience with managing third-party suppliers and any relevant debt collection processes. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the role and how your past experiences align with our mission at ScottishPower. Keep it engaging and personal, so we can get to know you better.
Show Off Your Analytical Skills:Since the role involves analysing complex performance data, make sure to showcase your analytical capabilities in your application. Share specific examples of how you've used data to drive improvements in previous roles.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at Iberdrola
✨Know Your Numbers
As an Agency Manager, you'll need to be comfortable with financial data. Brush up on your budgeting and forecasting skills, and be ready to discuss how you've used data to drive performance improvements in past roles.
✨Showcase Your Negotiation Skills
Prepare examples of successful negotiations you've led, especially in managing third-party suppliers or contracts. Highlight how you achieved cost-effective solutions while maintaining strong relationships.
✨Understand the Debt Collection Landscape
Familiarise yourself with the end-to-end debt collection processes and relevant regulations. Be prepared to discuss how you've ensured compliance in previous roles and how you would approach this at ScottishPower.
✨Demonstrate Leadership and Change Management
Think of instances where you've led teams through change or improved processes. Be ready to share your strategies for motivating teams and driving continuous improvement, as these are key aspects of the role.
