At a Glance
- Tasks: Manage customer enquiries and ensure satisfaction while identifying areas for improvement.
- Company: Join ScottishPower, a leader in renewable energy and part of the Iberdrola Group.
- Benefits: Enjoy competitive salary, healthcare options, and a pension scheme with double matching.
- Other info: Flexible work environment with opportunities for career growth and personal development.
- Why this job: Make a real impact on customer satisfaction and contribute to a sustainable future.
- Qualifications: Good telephone manner, team player, and ability to learn quickly.
The predicted salary is between 30000 - 40000 € per year.
Responsible for management of customers from the initial contact to passing on to the relevant team to complete the work required.
Responsible for close down calls (where relevant) to flush out any areas of dissatisfaction before closing off any enquiry that the individual personally manages.
Responsible for reporting to ensure we understand how we are performing and where our areas of improvement are.
Responsibility for identifying areas of improvement for the improvement plan.
Responsible for delivery of the action improvements alongside your team and with the direction of your team manager.
Responsible for call taking for general enquiries calls.
Expected to take on a storm role (call taking) for severe weather events and busy periods.
- Flexible approach
- Positive can-do attitude
- Good telephone manner
- Ability to learn and continuously improve
- Knowledge of Customer Satisfaction Broader Measure
- Ability to identify improvements and act on them quickly
- Team Player able to work with colleagues across teams with a positive attitude
- Enthusiastic and Flexible approach to work
- Ability to organise own workload and identify initiatives
- Computer literate
Team Member (Clerical) employer: Iberdrola SA
ScottishPower is an exceptional employer that prioritises employee wellbeing and professional growth, offering a competitive salary alongside comprehensive benefits such as enhanced pension contributions and healthcare options. With a strong commitment to sustainability and community engagement, employees are empowered to contribute to meaningful projects that support Scotland's Net Zero ambitions, all within a diverse and inclusive work culture that values every individual's unique background.
StudySmarter Expert Advice🤫
We think this is how you could land Team Member (Clerical)
✨Tip Number 1
Get to know the company! Research ScottishPower and understand their values, especially their commitment to sustainability. This will help you connect your personal goals with theirs during interviews.
✨Tip Number 2
Practice your telephone manner. Since you'll be handling customer calls, role-play with a friend or family member to get comfortable. A positive can-do attitude goes a long way in making a great first impression!
✨Tip Number 3
Be ready to discuss improvements. Think of examples where you've identified issues and acted on them quickly. This shows you're proactive and can contribute to the improvement plan they value.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're keen on joining our team and ready to take that next step in your career.
We think you need these skills to ace Team Member (Clerical)
Some tips for your application 🫡
Show Your Enthusiasm:When writing your application, let your positive can-do attitude shine through! We love seeing candidates who are genuinely excited about the role and our mission. A little enthusiasm goes a long way!
Tailor Your Application:Make sure to customise your application to highlight how your skills match the job description. Focus on your experience with customer management and any improvements you've implemented in previous roles. We want to see how you can contribute to our team!
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate when candidates can communicate effectively, just like we do with our customers!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Iberdrola SA
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Team Member (Clerical). Familiarise yourself with customer management processes and how to handle enquiries effectively. This will help you demonstrate your knowledge and show that you're ready to take on the role.
✨Show Off Your Problem-Solving Skills
Be prepared to discuss specific examples where you've identified areas for improvement in previous roles. Think about how you can apply this experience to enhance customer satisfaction and streamline processes at the company. Highlighting your proactive approach will impress the interviewers.
✨Demonstrate Your Team Spirit
Since teamwork is crucial for this position, come ready to share experiences where you've successfully collaborated with others. Emphasise your positive attitude and flexibility, as these traits are essential for working well across different teams and during busy periods.
✨Practice Your Telephone Manner
As you'll be handling calls, it's vital to have a good telephone manner. Practice speaking clearly and confidently, and consider doing mock calls with a friend. This will help you feel more comfortable and ensure you can handle customer enquiries with ease during the interview.
