At a Glance
- Tasks: Lead and inspire a high-performing team to achieve operational excellence and customer satisfaction.
- Company: Join ScottishPower, a leader in renewable energy and innovation.
- Benefits: Enjoy 36 days annual leave, competitive salary, and unique perks like technology vouchers.
- Other info: Diverse opportunities for career growth in a supportive and inclusive environment.
- Why this job: Make a real impact on Scotland's journey to Net Zero while developing your leadership skills.
- Qualifications: Experience in managing teams and a passion for customer service and operational excellence.
The predicted salary is between 45400 - 56750 £ per year.
As Team Leader, you will lead, coach and develop a high-performing team, driving productivity, quality and customer outcomes in line with business objectives. You will be accountable for delivering operational, regulatory and customer performance targets through effective people management, performance coaching, and the continual embedding of Operational Excellence and continuous improvement principles.
What you’ll be doing
- Lead by example by providing strong leadership and operational direction through direct feedback and coaching whilst motivating team members to ensure optimal performance.
- Deliver team performance against defined regulatory, quality, productivity and customer KPIs, driving high-quality outputs and right-first-time performance, minimising rework through root-cause analysis and targeted coaching interventions.
- Build and maintain strong internal and external stakeholder relationships, proactively collaborating to improve delivery and customer outcomes.
- Comply with all HR Policies and Procedures.
- Embed a structured performance management approach, including regular 1:1s, coaching, documented feedback, and development planning aligned to individual capability and business needs.
- Drive awareness and comply with Company Health, Safety and Environmental requirements and HR policies and update them on particular issues as they arise, working towards a zero-accident culture.
- Contribute to the development & delivery of the departmental Operating Plan.
- Deliver excellent customer service to all aspects of your operation and instil this in your team.
- Promote and embed Operational Excellence (OPEX) by identifying, implementing, and tracking measurable process improvements and efficiencies.
- Ensure compliance with all Health & Safety, regulatory, quality, and governance requirements, including audit, assurance, and authorisation frameworks.
- Actively manage and improve customer journey outcomes, including escalation handling, complaint resolution, and proactive intervention to improve customer feedback scores.
What you’ll bring
You'll be a confident and inspiring people leader with experience managing and developing high-performing teams in a fast-paced, target-driven environment. With a strong focus on customer service and operational excellence, you'll be skilled in coaching, performance management and identifying development opportunities that help individuals and teams reach their full potential. You'll have excellent planning and organisational abilities, using data, reporting and performance insights to drive productivity, improve customer outcomes and deliver continuous improvement. Comfortable managing complex operational challenges, you'll be able to make informed decisions, implement effective solutions and work collaboratively across teams to achieve business objectives. You'll also bring a sound understanding of Health & Safety, HR policies and regulatory requirements, alongside strong communication and IT skills, enabling you to engage effectively with colleagues and stakeholders while maintaining high standards of quality, compliance and performance.
What’s in it for you
As well as a competitive salary which is reviewed annually, you can also enjoy a number of other benefits. With our pension scheme, we’ll double match your contribution up to a company contribution of 10%. At ScottishPower, we believe it’s the little things we do in life that make a big difference. From helping you look after your family’s wellbeing, save for your future and take personal steps for climate action – our benefits are designed to help you do just that - so that you have everything you need to take care of your world – today and tomorrow. That’s why our benefits include:
- 36 days annual leave
- Holiday Purchase – perfect your work/life balance with extra annual leave
- Share Schemes
- Payroll Giving and Charity Matched Funding
- Technology Vouchers – save more and spread the cost of your technology purchases
- Electric Vehicle Schemes – to help you transition to green/clean driving
- Cycle to Work scheme and Public Transport Season Ticket Loans
- Healthcare benefit options including: Dental Insurance, Private Medical Insurance, Health Cash Plan and annual Health Assessments
- Life Assurance (4x salary)
- Access to Savesmart financial wellbeing support
- Plus shopping, leisure, restaurant and gym discounts, and unique employee deals on travel insurance and more
Why SP Energy Networks
SP Energy Networks is part of the Iberdrola Group, one of the world’s largest integrated utility companies and a world leader in wind energy. We keep electricity flowing to homes and businesses through Central and Southern Scotland, North Wales and in the North West of England. We operate over 4000km of cables and lines that make-up the transmission network – connecting infrastructure like wind farms into the electricity system. It’s a role that puts us right at the heart of Scotland’s ambition to be Net Zero by 2045. And we’re taking it very seriously. We’re investing >£10 billion into our transmission network, directly supporting the rapid growth needed in renewable energy. With diverse opportunities across our businesses and a commitment to invest in our own internal talent, ScottishPower can offer people real career opportunities that meet personal and professional goals, in a global organisation.
Inclusion, diversity, and a social purpose are at the heart of everything we do. Together with our values, they bring us together into a stronger, more sustainable business with direct links to the communities we serve. It takes all kinds of people to build a large-scale business like ours, so whatever your background, you’ll fit right in.
We are committed to providing reasonable support or adjustments in our recruiting processes for candidates with disabilities, long term conditions, mental health conditions, or who are neurodivergent or require pregnancy-related support. If you need support, please reach out to careers@scottishpower.com.
Team Leader in Glasgow employer: Iberdrola SA
Iberdrola SA is an excellent employer, offering a dynamic work environment in Glasgow where innovation meets sustainability. With a competitive salary and extensive benefits including 36 days of annual leave and family medical insurance, employees are supported in achieving a healthy work-life balance. The company fosters a culture of growth and collaboration, providing ample opportunities for professional development while contributing to meaningful projects that shape a sustainable future.
StudySmarter Expert Advice🤫
We think this is how you could land Team Leader in Glasgow
✨Get Involved in Industry Events
Jumping into industry events or leadership conferences can really help boost your visibility. Not only will you meet potential employers, but you’ll also get the chance to connect with other leaders in corporate management. Look for local or even virtual events that focus on leadership—every connection counts!
✨Engage in Professional Networks
Join professional management associations relevant to your career goals. These networks often host workshops, panels, and networking events that can put you in front of hiring managers. Plus, they can give you the scoop on upcoming roles, such as the full-time positions with companies like Iberdrola SA.
✨Showcase Your Leadership Skills
When reaching out to potential employers, particularly for leadership roles, demonstrate your leadership capabilities with real examples. Share stories from your previous positions that illustrate how you handled challenges and drove results. This will help you stand out when you apply to places like Iberdrola SA.
✨Tailor Your LinkedIn Presence
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We think you need these skills to ace Team Leader in Glasgow
Some tips for your application 🫡
Show Us Your Leadership Skills:In the corporate leadership and management field, it's essential to highlight your leadership experience. Use your CV to flesh out examples of how you've led teams to success or managed significant projects. We want to see specific instances where your actions made a tangible difference in your previous roles!
Quantify Your Achievements:Numbers talk, especially in management! When detailing your achievements in your CV or cover letter, don’t just say you improved team performance. Instead, say you boosted productivity by 30% over six months through effective strategy implementation. This makes your application pop and shows us what you can bring to Iberdrola SA.
Craft a Compelling Cover Letter:Your cover letter is your chance to narrate your professional journey. We’re looking for motivation and a clear understanding of what corporate leadership means to you. Dive into your aspirations and how they align with the values and vision of Iberdrola SA. Make it personal – we want to get to know you!
Tailor Your CV for Management Roles:Ensure your CV reflects the management skills that are essential for this role. Focus on competencies like strategic planning, team building, and problem-solving. Use a clean layout, and don’t forget to align your experiences with those keywords mentioned in the job listing. This will help you stand out from the crowd!
How to prepare for a job interview at Iberdrola SA
✨Showcase Your Leadership Style
You’ll want to thoroughly convey your unique approach to leadership. During the interview with Iberdrola SA, be ready to share real-life examples of how you've inspired and motivated teams in the past. Think about specific achievements that illustrate your strategic thinking and your ability to drive results.
✨Brush Up on Management Theories
Expect some technical questions related to management theories and practices. Brush up on concepts like transformational leadership, servant leadership, or situational leadership. Be prepared to discuss how you would apply these theories to the role at Iberdrola SA, especially in the specific context of the challenges they’re currently facing.
✨Craft Your Vision for the Company
Since this is a full-time leadership role, spending time thinking about your vision for Iberdrola SA could really set you apart. Consider potential strategies for growth and how you would lead teams towards achieving them. This shows not just enthusiasm, but also strategic foresight that they’ll likely be looking for in a candidate.
✨Emphasise Team Dynamics and Culture
In corporate leadership, team dynamics and organisational culture are everything. Be ready to discuss how you've fostered a positive work environment in previous roles. Bring up examples of how you've managed diverse teams effectively—this will resonate well at Iberdrola SA as they’re likely seeking a candidate who can enhance their workplace culture.
