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For Companies At a Glance
- Tasks: Lead IT service management and improve operational processes for a better future.
- Company: Join ScottishPower, a leader in renewable energy and innovation.
- Benefits: Enjoy 36 days annual leave, competitive salary, and health benefits.
- Why this job: Make a real impact in a dynamic environment focused on sustainability.
- Qualifications: Experience in IT service management and strong communication skills required.
- Other info: Diverse opportunities for career growth in a supportive workplace.
The predicted salary is between 57000 - 72000 £ per year.
Location: Glasgow – hybrid working
Salary: £57-72K (plus up to 15% bonus and private healthcare cover)
Permanent, Full Time
Help us create a better future, quicker
Our Corporate function is responsible for providing support services for all other ScottishPower businesses. We know people are central to building a better future, quicker and we are seeking new talent to join our team. The daily operation of IT Systems is critical for all ScottishPower business systems and services. This role is responsible for the hands-on management & delivery of key processes following ITIL best practices and Global standards for Service Desk Operation, Request Management, Change Management, Incident Management, Configuration Management, Problem management, and Reporting.
What you’ll be doing
Working with user communities and business stakeholders across our business, you’ll establish and maintain positive working relationships with colleagues across UK & Global departments. Delivering continuous improvement across our services, a key part of this role is building relationships with key global suppliers, ensuring our Operational Support services remain high quality and are delivered in line with our standard methodologies and frameworks. You’ll be actively engaged in the defining, reviewing and evolving of the Global Operational Services. You will work directly with Business Centres of Excellence to deliver excellent customer experiences. You will be responsible for liaising with all organisational levels across Scottish Power Businesses.
What you’ll bring
- Proven success in IT service management, including IT service delivery, IT operations, and service improvement.
- Proven experience in CMDB Modelling & Configuration Management.
- Strong understanding of IT control procedures, particularly those governing change, incident, request, asset, and configuration management.
- Experience in defining service metrics & KPIs.
- Experience in Continuous Service Improvement.
- Excellent communication and stakeholder management skills, with the ability to influence and manage expectations at all organisational levels.
- Knowledge of project governance processes.
- Strong experience in team leadership, with the ability to supervise internal analysts. Accountability for assignment and progression of daily tasks.
- Experience of ITIL processes (ITIL V3/ V4 Foundation Certified as a minimum).
- Knowledge of ServiceNow toolset, with a proven track record of delivering through IT Service Management platforms.
What’s in it for you
As well as a competitive salary which is reviewed annually, you can also enjoy a number of other benefits. With our pension scheme, we’ll double match your contribution up to a company contribution of 10%. At ScottishPower, we believe it’s the little things we do in life that make a big difference. From helping you look after your family’s wellbeing, save for your future and take personal steps for climate action – our benefits are designed to help you do just that - so that you have everything you need to take care of your world – today and tomorrow. That’s why our benefits include:
- 36 days annual leave
- Holiday purchase – perfect your work/life balance with extra annual leave
- Share Incentive Plan and Sharesave Scheme
- Payroll giving and charity matched funding
- Technology Vouchers – save more and spread the cost of your technology purchases
- Count us in – pledge to reduce carbon emissions and help fight climate change
- Electric Vehicle Schemes – to help you transition to green/clean driving
- Cycle to Work scheme and public transport season ticket loans
- Options to purchase dental insurance, private medical insurance, health cash plan and annual health assessments
- Life Assurance (4x salary)
- Access to ‘nudge’ financial wellbeing support
- Plus shopping, leisure, restaurant and gym discounts, and unique employee deals on travel insurance and more
Why ScottishPower
ScottishPower is part of the Iberdrola Group, one of the world’s largest integrated utility companies and a world leader in wind energy. With a commitment to generate all of our energy from renewable resources and a drive to create the energy infrastructure of the future, we’re at the forefront of the journey to Net Zero and investing over £6m every working day to make this happen. With diverse opportunities across our businesses and a commitment to invest in our own internal talent, ScottishPower can offer people real career opportunities that meet personal and professional goals, in a global organisation.
Inclusion, diversity, and a social purpose are at the heart of everything we do. Together with our values, they bring us together into a stronger, more sustainable business with direct links to the communities we serve. It takes all kinds of people to build a large-scale business like ours, so whatever your background, you’ll fit right in.
ScottishPower is committed to providing reasonable support or adjustments in our recruiting processes for candidates with disabilities, long term conditions, mental health conditions, or who are neurodivergent or require pregnancy-related support. If you need support, please reach out to.
Service Lead in Glasgow employer: Iberdrola SA
Contact Detail:
Iberdrola SA Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Lead in Glasgow
✨Tip Number 1
Network like a pro! Reach out to current employees at ScottishPower on LinkedIn or through mutual connections. Ask them about their experiences and any tips they might have for landing the Service Lead role.
✨Tip Number 2
Prepare for the interview by researching common questions for IT service management roles. Think about how your past experiences align with the responsibilities listed in the job description, especially around ITIL processes and stakeholder management.
✨Tip Number 3
Showcase your leadership skills! Be ready to discuss specific examples of how you've led teams or projects in the past. Highlight your ability to influence and manage expectations across different organisational levels.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the ScottishPower team.
We think you need these skills to ace Service Lead in Glasgow
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Service Lead role. Highlight your experience in IT service management and any relevant ITIL certifications. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how you can contribute to our mission at ScottishPower. Keep it engaging and personal – we love to see your personality!
Showcase Your Achievements: When detailing your experience, focus on specific achievements that demonstrate your success in IT service delivery and continuous improvement. Numbers and metrics can really make your application stand out to us!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, you’ll find all the info you need about the position there!
How to prepare for a job interview at Iberdrola SA
✨Know Your ITIL Inside Out
Make sure you brush up on your ITIL knowledge, especially the processes relevant to service management. Be ready to discuss how you've applied these principles in past roles, as this will show your understanding of best practices.
✨Showcase Your Stakeholder Management Skills
Prepare examples that highlight your ability to build and maintain relationships with various stakeholders. Think about times when you influenced decisions or managed expectations effectively, as this is crucial for the Service Lead role.
✨Demonstrate Continuous Improvement Mindset
Be ready to talk about specific instances where you've driven service improvements. Highlight any metrics or KPIs you've defined and how they impacted service delivery, as this aligns perfectly with what they're looking for.
✨Familiarise Yourself with ServiceNow
If you have experience with ServiceNow, make sure to mention it! If not, do a bit of research on its functionalities and how it supports IT service management. Showing that you're proactive about learning can really impress the interviewers.
