SP Energy Networks is seeking a Customer Service Lead Analyst to head a new data team and move from spreadsheet reporting to modern dashboards and insights. You will shape the team, set priorities, and drive action through to delivery across Customer Service.
You will lead the design of dashboards and reports using Tableau, Power BI and other tools, partner with senior stakeholders, and ensure reporting supports regulatory and business decisions while improving customer outcomes.
Senior Customer Service Analytics Lead in Glasgow employer: Iberdrola SA
ScottishPower is an exceptional employer, offering a supportive work culture that prioritises employee well-being and professional growth. With a strong benefits package, including a generous pension scheme and opportunities for career progression across various disciplines, employees can thrive in a dynamic environment dedicated to creating a cleaner, greener energy future. Located in the heart of Scotland, our projects not only contribute to significant infrastructure developments but also align with our commitment to sustainability and community engagement.
