At a Glance
- Tasks: Drive performance improvements through data analysis and reporting in customer service functions.
- Company: Join ScottishPower, a leader in renewable energy and a part of the Iberdrola Group.
- Benefits: Enjoy 36 days annual leave, competitive salary, and a range of wellness benefits.
- Other info: Diverse opportunities for growth in a company committed to sustainability and community.
- Why this job: Make a real impact on customer experience while shaping your career in a supportive environment.
- Qualifications: Experience in performance analysis, strong analytical skills, and proficiency in data tools required.
The predicted salary is between 37560 - 37560 £ per year.
Location: ScottishPower HQ, Glasgow (Hybrid)
Salary: from £37,560 per annum + excellent benefits package and career progression opportunities
Help us create a better future, quicker. At ScottishPower we know that our people are our strongest asset, so we’re always looking for individuals whose energy, intelligence and passion can help us reach our goals. At the heart of all business visions and activities are the people whose individual efforts and performance make it happen. We encourage our people to be proud of where they work, to share their ideas and to own their careers. We promote a safe working environment and push people to shape and progress their careers so that we grow our talent within the company.
What you'll be doing
The role of Performance Analyst is crucial in driving internal performance improvements across various customer service functions, including the distribution call centre, customer connections, and back-office support, through the reporting and analysis of performance metrics. The Performance Analyst will play a key role in providing insights to support data-driven decision-making to improve internal processes and customer experience. The successful candidate will be responsible for managing and analysing significant quantities of data from multiple sources. They will provide ongoing reporting, statistics, and analysis on business-critical performance metrics. This role requires strong analytical skills and meticulous attention to detail to effectively control and understand these statistics. The insights generated will inform strategies aimed at improving internal processes and customer experience.
What you’ll bring
- Previous experience in a Performance Analyst or similar role within a call centre environment is preferred.
- Proficiency in data analysis tools (e.g. Excel, R, Python, SQL, or similar).
- Experience with data visualization tools like Tableau, Power BI, or similar.
- Strong analytical and problem-solving skills with the ability to translate data into actionable insights.
- Excellent communication skills, with the ability to present complex data in a clear and understandable manner.
- High level of accuracy and attention to detail.
- Ability to work collaboratively in a team environment and manage multiple priorities effectively.
What’s in it for you
As well as a competitive salary which is reviewed annually, you can also enjoy a number of other benefits. With our pension scheme, we’ll double match your contribution up to a company contribution of 10%. At Scottish Power, we believe it’s the little things we do in life that make a big difference. From helping you look after your family’s wellbeing, save for your future and take personal steps for climate action – our benefits are designed to help you do just that so that you have everything you need to take care of your world – today and tomorrow. That’s why our benefits include:
- 36 days annual leave
- Holiday purchase – perfect your work/life balance with extra annual leave
- Share Incentive Plan and Sharesave Scheme
- Payroll giving and charity matched funding
- Technology Vouchers – save more and spread the cost of your technology purchases
- Count us in – pledge to reduce carbon emissions and help fight climate change
- Electric Vehicle Schemes – to help you transition to green/clean driving
- Cycle to Work scheme and public transport season ticket loans
- Options to purchase dental insurance, private medical insurance, health cash plan and annual health assessments
- Life Assurance (4x salary)
- Access to ‘nudge’ financial wellbeing support
- Plus shopping, leisure, restaurant and gym discounts, and unique employee deals on travel insurance and more
Why SP Energy Networks
SP Energy Networks is part of the Iberdrola Group, one of the world’s largest integrated utility companies and a world leader in wind energy. We keep electricity flowing to homes and businesses through Central and Southern Scotland, North Wales and in the North West of England. We operate over 4000km of cables and lines that make up the transmission network – connecting infrastructure like wind farms into the electricity system. It’s a role that puts us right at the heart of Scotland’s ambition to be Net Zero by 2044. And we’re taking it very seriously. We’re investing >£5.5 billion into our transmission network, directly supporting the rapid growth needed in renewable energy. With diverse opportunities across our businesses and a commitment to invest in our own internal talent, ScottishPower can offer people real career opportunities that meet personal and professional goals, in a global organisation.
Inclusion, diversity, and a social purpose are at the heart of everything we do. Together with our values, they bring us together into a stronger, more sustainable business with direct links to the communities we serve. It takes all kinds of people to build a large-scale business like ours, so whatever your background, you’ll fit right in. We are committed to providing reasonable support or adjustments in our recruiting processes for candidates with disabilities, long term conditions, mental health conditions, or who are neurodivergent or require pregnancy-related support. If you need support, please reach out to careers@scottishpower.com.
Performance Analyst in Glasgow employer: Iberdrola SA
ScottishPower is an exceptional employer that prioritises the growth and well-being of its employees, offering a competitive salary alongside an extensive benefits package including 36 days of annual leave, a generous pension scheme, and various health and wellness initiatives. Located in Glasgow, the company fosters a collaborative work culture that encourages innovation and personal development, making it an ideal place for individuals passionate about contributing to a sustainable future while advancing their careers in the energy sector.
StudySmarter Expert Advice🤫
We think this is how you could land Performance Analyst in Glasgow
✨Get Involved in Data Science Meetups
Tap into local data science meetups or workshops to connect with fellow enthusiasts and professionals. These events are goldmines for networking, and sometimes even lead directly to job openings at companies like Iberdrola SA!
✨Show Off Your Projects
Start building a public portfolio showcasing your data science projects on platforms like GitHub or personal websites. Highlight unique analyses or models you've developed. This not only demonstrates your skills but also gets your name out there for roles like Performance Analyst at Iberdrola SA.
✨Leverage Professional Networks
Join professional bodies related to data science, like the Data Science Society or similar organisations. Getting involved can lead to mentorship opportunities and insider knowledge about full-time positions at companies like Iberdrola SA.
✨Apply Directly through Our Website
When you find a suitable opening like Performance Analyst at Iberdrola SA, make sure to apply directly through our website. It gives you an edge and shows you're keen to join our team. Plus, who doesn’t love a direct application? It’s easier than navigating through job boards!
We think you need these skills to ace Performance Analyst in Glasgow
Some tips for your application 🫡
Show Off Your Projects:In the world of data science, your projects can speak volumes about your skills. Make sure to showcase a few key projects in your CV or portfolio, especially those that highlight your ability to work with data sets, build models, or use relevant tools like Python, R, or SQL. Don’t forget to include links to any GitHub repositories if applicable!
Quantify Your Achievements:Employers love numbers! When drafting your CV, highlight your achievements with quantifiable results. For instance, mention how your data analysis led to a certain percentage increase in efficiency or revenue at a previous job or project. These details can really make your application pop!
Craft a Tailored Cover Letter:For a full-time role at Iberdrola SA, your cover letter should reflect your passion for data science and your excitement about the specific projects or values of the company. Dive into why you’re a good fit, how your skills align with their needs, and any unique perspectives you can bring to the team.
Stand Out with Relevant Courses and Certifications:Although experience talks, relevant courses or certifications can be your ticket to impressing hiring managers at Iberdrola SA. Mention any standout courses you've completed that equipped you with essential skills, such as machine learning certifications or data visualisation courses. This shows your commitment to continuously developing your skills in the field!
How to prepare for a job interview at Iberdrola SA
✨Brush Up on Your Statistics
For a data science role, we need to seriously sharpen our statistics skills. Get ready to tackle technical questions on probability distributions, hypothesis testing, and regression analysis. These are often the bread and butter of data science interviews, so don't just skim over them!
✨Showcase Your Projects
Prepare a killer portfolio showcasing your data science projects. We should include details about the datasets used, the tools and techniques applied, and the impact of your findings. If we can walk them through a particularly challenging project or a cool visualisation that had real-world implications, it’ll really make us stand out!
✨Get Comfortable with Python and R
Most data science positions require us to be proficient in programming languages like Python and R. We should practice common libraries like pandas, NumPy, and scikit-learn, and be ready for live coding exercises or algorithm questions. Showing off our coding chops can really impress the interviewers at Iberdrola SA!
✨Prepare for Case Studies
Expect to encounter real-world case studies during the interview. We might be asked how we’d approach a data problem or analyse a dataset to extract insights. It's essential to think out loud and demonstrate our problem-solving process so that the interviewer can see our logical thinking in action.
