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- Tasks: Assist customers with electricity connections and provide exceptional service.
- Company: Leading energy provider in Glasgow with a focus on customer satisfaction.
- Benefits: Competitive salary, generous annual leave, and healthcare options.
- Why this job: Join a dynamic team and make a difference in customer experiences.
- Qualifications: Strong communication skills and previous customer service experience.
- Other info: Great opportunity for career growth in the energy sector.
The predicted salary is between 16499 - 19499 £ per year.
A leading energy provider in Glasgow is seeking a Customer Service Agent to support the Connections Services team. In this role, you'll assist customers with new electricity connections, alterations and disconnections, ensuring they receive timely updates and exceptional service.
Ideal candidates possess strong communication skills and experience in a customer service environment.
This position offers a competitive salary of £27,498 and a range of benefits, including generous annual leave and healthcare options.
Energy Connections Customer Service Agent – Glasgow employer: Iberdrola SA
Contact Detail:
Iberdrola SA Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Energy Connections Customer Service Agent – Glasgow
✨Tip Number 1
Make sure to research the company before your interview. Knowing their values and recent projects can help you tailor your answers and show that you're genuinely interested in the role.
✨Tip Number 2
Practice common customer service scenarios that might come up during the interview. Think about how you'd handle difficult customers or unexpected situations, as this will demonstrate your problem-solving skills.
✨Tip Number 3
Don’t forget to prepare some questions for your interviewer! Asking about team dynamics or growth opportunities shows that you’re keen on being part of the company long-term.
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure your application gets noticed, and we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Energy Connections Customer Service Agent – Glasgow
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and communication skills. We want to see how you’ve helped customers in the past, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Energy Connections team. Be sure to mention your passion for providing exceptional service and any relevant experience.
Showcase Your Communication Skills: Since strong communication is key for this role, make sure your application reflects that. Use clear and concise language, and don’t forget to proofread for any typos or errors before hitting send!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets noticed by our hiring team. Plus, you’ll find all the details you need about the role there!
How to prepare for a job interview at Iberdrola SA
✨Know Your Stuff
Before the interview, make sure you understand the basics of electricity connections and the services offered by the company. Brush up on common customer queries related to new connections, alterations, and disconnections. This will show that you're genuinely interested in the role and ready to hit the ground running.
✨Show Off Your Communication Skills
As a Customer Service Agent, communication is key. Prepare examples from your past experiences where you successfully resolved customer issues or provided exceptional service. Practising these scenarios can help you articulate your skills clearly during the interview.
✨Be Ready for Role-Play
Expect some role-play scenarios during the interview. This is a great way for the interviewers to see how you handle real-life situations. Stay calm, listen carefully to the 'customer', and respond as you would in a real situation. It’s all about demonstrating your problem-solving skills and empathy.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in this role. This shows your enthusiasm for the position and helps you gauge if the company is the right fit for you.
