At a Glance
- Tasks: Lead complex business changes and implement innovative debt recovery strategies.
- Company: Join ScottishPower, a leader in renewable energy and sustainability.
- Benefits: Enjoy 36 days annual leave, competitive salary, and health benefits.
- Other info: Diverse opportunities for career growth in a supportive environment.
- Why this job: Make a real impact on customer experiences while driving towards Net Zero.
- Qualifications: Experience in managing business change and designing training programmes.
The predicted salary is between 47200 - 47200 £ per year.
**Location:** ScottishPower HQ, Glasgow (Hybrid)
**Salary:** From £47,200 per annum, up to 10% bonus, private medical insurance + other excellent benefits
***Help us create a better future, quicker***
The Business Implementation Manager plays a critical role in delivering complex, cross-functional business change across ScottishPower, with a particular focus on embedding new initiatives within debt operations. The role exists to ensure that strategic programmes are effectively mobilised, implemented and sustained within live operational environments, driving long-term value while safeguarding customer outcomes, regulatory compliance and operational stability.
A key aspect of this role is leading the design and delivery of training that enables teams to effectively support debt recovery activities, ensuring they are equipped with the skills, knowledge and tools required to deliver consistent, high-quality customer experiences. Acting as a subject matter expert within the operational landscape, the Business Implementation Manager provides informed input into service delivery models, operational processes, customer journeys and technical dependencies. This ensures that all change initiatives are practical, scalable and aligned with both business objectives and customer needs.
This role contributes to ScottishPower’s Net Zero ambitions by enabling efficient, digitally-enabled operations and improving the way customers engage with services, including support for managing energy usage and debt. By embedding robust, future-focused processes and enhancing operational effectiveness, the Business Implementation Manager helps underpin the organisation’s transition to a more sustainable, low-carbon future.
***What you’ll be doing***
- You’ll take ownership of implementation planning, including milestones, dependencies, risks and governance, and ensure activity is well-sequenced with clear accountability across all involved teams.
- You’ll work closely with operational, technical and customer-facing functions to deliver coordinated, practical change, while providing clear reporting, structured escalation and informed challenge where delivery is at risk.
- You’ll be responsible for ensuring that change delivers measurable value, overseeing benefits tracking, post-implementation reviews and continuous improvement.
- You’ll ensure that customer impact, regulatory compliance and operational risk are fully considered throughout delivery.
- You’ll design and deliver effective training to support adoption, embedding new ways of working across teams.
- You’ll provide subject matter expertise to ensure decisions, processes and solutions are robust, practical and aligned to operational needs.
***What you’ll bring***
- You’ll bring significant experience of leading complex business change within large, fast-paced organisations, with the ability to manage multiple initiatives and competing priorities while maintaining a clear focus on outcomes.
- You’ll have a strong understanding of operational processes and customer journeys, alongside experience of establishing and maintaining effective governance at a senior level to support delivery.
- Your ability to build relationships, influence stakeholders and provide confident, constructive challenge will be key to success in this role, supported by strong commercial awareness and a sound approach to managing risk.
- You’ll also have experience designing and delivering training that supports operational change, helping to ensure new processes and ways of working are fully understood and embedded across teams.
- You’ll be comfortable working with technical concepts, translating them into clear business impacts and practical implementation requirements that stakeholders can act on.
- Experience within regulated or customer-focused environments, alongside familiarity with structured delivery methodologies, will be advantageous, as will exposure to compliance or customer-impacting change initiatives.
- A degree, or equivalent experience, in a relevant discipline such as business, operations or change will support your ability to operate effectively in this role.
***What’s in it for you***
As well as a competitive salary which is reviewed annually, you can also enjoy a number of other benefits. With our pension scheme, we’ll double match your contribution up to a company contribution of 10%.
At ScottishPower, we believe it’s the little things we do in life that make a big difference. From helping you look after your family’s wellbeing, save for your future and take personal steps for climate action – our benefits are designed to help you do just that - so that you have everything you need to take care of your world – today and tomorrow.
That’s why our benefits include:
- 36 days annual leave
- Holiday Purchase – perfect your work/life balance with extra annual leave
- Share Schemes
- Payroll Giving and Charity Matched Funding
- Technology Vouchers – save more and spread the cost of your technology purchases
- Electric Vehicle Schemes – to help you transition to green/clean driving
- Cycle to Work scheme and Public Transport Season Ticket Loans
- Healthcare benefit options including: Dental Insurance, Private Medical Insurance, Health Cash Plan and annual Health Assessments
- Life Assurance (4x salary)
- Access to Savesmart financial wellbeing support
- Plus shopping, leisure, restaurant and gym discounts, and unique employee deals on travel insurance and more
***Why ScottishPower***
ScottishPower is part of the Iberdrola Group, one of the world’s largest integrated utility companies and a world leader in wind energy. With a commitment to generate all of our energy from renewable resources and a drive to create the energy infrastructure of the future, we’re at the forefront of the journey to Net Zero and investing over £6m every working day to make this happen.
With diverse opportunities across our businesses and a commitment to invest in our own internal talent, ScottishPower can offer people real career opportunities that meet personal and professional goals, in a global organisation.
Inclusion, diversity, and a social purpose are at the heart of everything we do. Together with our values, they bring us together into a stronger, more sustainable business with direct links to the communities we serve. It takes all kinds of people to build a large-scale business like ours, so whatever your background, you’ll fit right in.
ScottishPower is committed to providing reasonable support or adjustments in our recruiting processes for candidates with disabilities, long term conditions, mental health conditions, or who are neurodivergent or require pregnancy-related support. If you need support, please reach out to careers@scottishpower.com.
Debt Implementation Manager in Glasgow employer: Iberdrola SA
ScottishPower is an exceptional employer, offering a dynamic work environment at its Glasgow HQ where innovation meets sustainability. With a strong focus on employee well-being, the company provides generous benefits including 36 days of annual leave, comprehensive healthcare options, and opportunities for professional growth within a global leader in renewable energy. Join us to be part of a diverse team committed to making a meaningful impact while advancing your career in a supportive and inclusive culture.
StudySmarter Expert Advice🤫
We think this is how you could land Debt Implementation Manager in Glasgow
✨Tap into Campus Networks
If you're still in uni, don’t forget to engage with your campus's career services and attend finance-related events. Banks often do presentations and recruitment drives on campus, so put yourself out there and make use of these opportunities to show off your passion for the field.
✨Get Certified
Consider pursuing relevant certifications like the CFA or ACCA while you’re job hunting. They not only beef up your CV but also connect you with professional bodies which can lead to networking opportunities and even job openings in banking and financial services.
✨Connect on Professional Platforms
Join finance-focused groups on platforms like LinkedIn and engage in discussions. This can really help you stand out from the crowd, allowing potential employers to see your knowledge and interest in industry trends. Plus, you might stumble upon job postings shared exclusively within the group.
✨Apply Directly and Be Proactive
Don’t shy away from reaching out directly to firms like Iberdrola SA. Use their websites and apply through them, but also consider following up with a polite email to express your enthusiasm. Being proactive can make a huge difference in getting noticed in the competitive financial services sector.
We think you need these skills to ace Debt Implementation Manager in Glasgow
Some tips for your application 🫡
Show Off Your Numbers!:In the banking and financial services world, quantifiable achievements are key. Make sure your CV highlights your grades in relevant subjects, any financial certifications you hold, and specific projects where you've delivered measurable results. Employers love to see how your skills translate into real-world success.
Tailor Your Cover Letter to the Role:When applying for a full-time position, your cover letter should make a direct connection between your experience and the job description. Don't just state your enthusiasm for finance—dive into how your background in banking or financial analysis sets you apart. Let your passion shine through while being specific about what you can bring to Iberdrola SA.
Include Relevant Financial Software Experience:If you've worked with financial modelling tools or software like Excel, SAP, or specific analytical tools during your studies or internships, bring that up! Highlighting your proficiency can really make your application pop and show you're ready to hit the ground running in a full-time role.
Research and Reflect:Before hitting that 'apply' button on Iberdrola SA's website, do a little digging. Look up their recent projects, values, and culture. Reflecting their ethos in your application can make a huge difference and show you’re genuinely interested in being part of the team!
How to prepare for a job interview at Iberdrola SA
✨Brush Up on Financial Analysis Skills
Make sure you're well-versed in financial concepts and analytical techniques relevant to banking and financial services. Get comfortable with tools like Excel for modelling or financial forecasting, as technical questions in this area are common during interviews with Iberdrola SA.
✨Prepare for Case Studies
Expect to tackle case studies that demonstrate your problem-solving skills in real-world banking scenarios. Familiarise yourself with the types of problems you might face—think risk assessments or investment evaluations—and be ready to articulate your thought process clearly.
✨Show Your Passion for Finance
Since this is a full-time position, employers at Iberdrola SA will be keen to see your genuine interest in finance. Be prepared to discuss recent industry trends or news articles that excite you, showcasing your enthusiasm and engagement with the field.
✨Network with Industry Professionals
Before your interview, reach out to current or former Iberdrola SA employees on platforms like LinkedIn. They'll offer unique insights into the company's culture and the interview process, which can give us a delightful edge in showcasing a good fit for the team.
