At a Glance
- Tasks: Support customers during faults and emergencies with calm and confident communication.
- Company: Join a caring team at ScottishPower, dedicated to making a difference.
- Benefits: Enjoy 36 days annual leave, competitive salary, and various health benefits.
- Other info: Flexible shift patterns and opportunities for career progression.
- Why this job: Make a real impact by helping people in urgent situations.
- Qualifications: Customer-focused, excellent communication skills, and ability to stay calm under pressure.
The predicted salary is between 30150 - 30150 £ per year.
A caring and efficient approach is at the heart of this role — supporting customers when they need us most. If you’re looking for a role where your calm, confident and steady voice genuinely helps people during faults and emergency situations, join us at our Faults & Emergencies Recruitment Discovery Day and learn about a customer-focused career where your reassurance, quick thinking and professionalism truly matter. This is your chance to meet the team and experience the environment.
Event Details
- Wednesday 1st of July 2026
- Glasgow Hilton, 1 William Street, Glasgow, G3 8HT
- No appointment needed — just drop in between 10:00am – 6:30pm
What You’ll Experience
- Meet the Team: Learn about the role and how we support customers through real-time incidents.
- Live Q&A: Shift patterns, training, progression — ask it all.
About the Role – Customer Service Representative, within Faults & Emergencies Team
When customers call with a fault, outage or urgent issue, you’re the first person they speak to. Your ability to stay calm, reassure people, and take control makes a real impact — especially during storms and high-pressure events.
This role suits people who:
- Are customer focused and genuinely caring
- Excel on the phone, communicating clearly and confidently
- Have excellent PC skills and can navigate multiple systems with ease
- Remain composed under pressure
- Are self-starters who take initiative
- Work confidently both independently and within a close-knit team
In between calls, you’ll complete infill work to help keep everything running smoothly.
What You’ll Be Doing
- Handling inbound and outbound calls calmly and professionally
- Reassuring customers and accurately logging incidents across multiple systems
- Providing updates and coordinating with engineers
- Supporting vulnerable customers with extra care
- Making proactive wellbeing calls when needed
- Completing infill tasks between emergency calls
Shift Patterns
Full-Time Roles
Our full-time shift pattern offers 4 day working weeks, giving you significantly more time off than traditional shift patterns. You will work on a 10-week rotation, with your shifts changing, encompassing some earlier shifts and some ending at midnight — all within a stable cycle you can plan around.
Part-Time Roles (Weekend-Only or Evenings and Weekends)
If you prefer a focused schedule, we also offer weekend-only part-time roles, as well as patterns which include evenings and weekends, ideal for those who want consistency with specific requirements.
Location
The Customer Service Representative roles are based at our modern purpose-built Scottish Power HQ at 320 Saint Vincent Street, G2 5AD.
Starting Salary & Benefits
In return, we offer a competitive starting salary of £30,150 per annum (pro rata for part-time roles), enhanced by a 28% shift allowance. As well as a competitive salary which is reviewed annually, you can also enjoy a number of other benefits.
With our pension scheme, we’ll double match your contribution up to a company contribution of 10%. At ScottishPower, we believe it’s the little things we do in life that make a big difference. From helping you look after your family’s wellbeing, save for your future and take personal steps for climate action – our benefits are designed to help you do just that - so that you have everything you need to take care of your world – today and tomorrow. That’s why our benefits include:
- 36 days annual leave
- Holiday Purchase – perfect your work/life balance with extra annual leave
- Share Schemes
- Payroll Giving and Charity Matched Funding
- Technology Vouchers – save more and spread the cost of your technology purchases
- Electric Vehicle Schemes – to help you transition to green/clean driving
- Cycle to Work scheme and Public Transport Season Ticket Loans
- Healthcare benefit options including: Dental Insurance, Private Medical Insurance, Health Cash Plan and annual Health Assessments
- Life Assurance (4x salary)
- Access to Savesmart financial wellbeing support
- Plus shopping, leisure, restaurant and gym discounts, and unique employee deals on travel insurance and more
Why Attend?
- Explore a meaningful career where your voice truly makes a difference
- Meet the team behind this essential service
- Learn about training, support and career progression
- Get a feel for the impact and purpose of the role
What Happens Next?
Following the Discovery Day, candidates who remain interested in the role and who meet our requirements may be invited to attend an Assessment Day, taking place during the week commencing Monday 6 July 2026. The Assessment Day will include:
- An IT skills assessment
- A role play exercise
- An opportunity to learn more about the role and team
Current Vacancies
We are currently recruiting for vacancies with a start date between early and mid-August 2026. If there are no suitable vacancies available at the time of your application, or if we identify you as a strong candidate for future opportunities, you may be added to our reserve list for consideration for upcoming roles.
Application Process
Due to the high level of interest we receive, we are unfortunately unable to contact every applicant individually. If you do not hear from us following your attendance at the Discovery Day, this means your application has not been successful on this occasion. We would, however, encourage you to apply for future opportunities with us.
Think you'd be a great fit?
Join us at our Discovery Day and we look forward to meeting you on the day!
Customer Service Representative - Information Discovery Day in Glasgow employer: Iberdrola SA
ScottishPower is an exceptional employer that prioritises employee wellbeing and career development, offering a competitive starting salary of £30,150 per annum along with a generous 28% shift allowance. Located in the heart of Glasgow, our modern headquarters fosters a supportive work culture where you can thrive, enjoy 36 days of annual leave, and access unique benefits such as electric vehicle schemes and healthcare options. Join us to make a meaningful impact while enjoying a balanced work-life schedule with flexible shift patterns.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Representative - Information Discovery Day in Glasgow
✨Get Chatty at Local Community Events
Dive into local meetups or community events related to customer support. These gatherings are a goldmine for making connections and learning more about what companies like Iberdrola SA value in entry-level hires. Just think of it as networking over snacks!
✨Show Off Your People Skills
Create a small digital portfolio showcasing your communication skills. You could include relevant scenarios or customer interactions—real or hypothetical. This isn't just for show; it gives hiring managers at places like Iberdrola SA a taste of how you handle customer queries.
✨Leverage Internship Platforms
Don't sleep on popular internship platforms that focus on entry-level roles in customer support. Websites like Handshake can link you directly to companies looking for fresh talent. The earlier you start exploring these options, the better your chances at landing something with Iberdrola SA!
✨Join Customer Support Forums
Participate in online forums and communities specifically for customer support professionals. Places like Help Scout’s community or even subreddits can give you insights into what skills are in demand. Plus, it’s a great way to network and discover hidden job opportunities at companies like Iberdrola SA.
We think you need these skills to ace Customer Service Representative - Information Discovery Day in Glasgow
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear and friendly communication is crucial. Make sure your CV highlights any previous experience where you've resolved customer queries or collaborated with a team. We love to see examples where you've turned a challenge into a positive experience!
Tailor Your Cover Letter with Enthusiasm:For an entry-level role like this one, your cover letter shouldn’t just be a summary of your CV. Instead, share why you're excited about customer support, and express your eagerness to help others. Let's see your personality shine through—tell us why you're a great fit for Iberdrola SA!
Highlight Relevant Experience:Even if you haven't worked in customer support before, include any relatable experiences—like part-time jobs, volunteer work, or internships. Show us how these have equipped you with the soft skills needed to thrive in this role, like problem-solving and patience.
Keep It Simple and Straightforward:Your CV should be easy to read—no fancy fonts or excessive jargon. Use bullet points to break down your responsibilities and achievements and stick to a clean layout. This helps us quickly see your qualifications and gives a professional vibe, even for an entry-level position!
How to prepare for a job interview at Iberdrola SA
✨Brush Up on Your Communication Skills
In customer support, communication is key. Practise explaining complex issues in straightforward language. You might even get role-play scenarios during the interview, so be ready to show off those skills!
✨Show Your Problem-Solving Prowess
Employers love seeing how you handle customer queries. Think of specific instances where you’ve resolved conflicts or helped someone out. Bring these scenarios to the table, as they can help demonstrate your problem-solving capabilities!
✨Familiarise Yourself with Common Tools
Get to grips with popular customer support tools like Zendesk or Freshdesk. Even if you haven’t used them before, being able to talk about them or their features can show you’re proactive about getting up to speed.
✨Express Your Willingness to Learn
As this is an entry-level position, they want to see your eagerness to grow. Highlight your adaptability and enthusiasm for customer support. Share any relevant experiences or coursework that show you’re committed to developing your skills!
