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- Tasks: Support customers with their electricity connections and provide exceptional service.
- Company: Join SP Energy Networks, a leader in renewable energy and customer service.
- Benefits: Enjoy 36 days annual leave, healthcare options, and a competitive salary.
- Why this job: Make a real impact on the UK's green energy future while developing your career.
- Qualifications: Strong communication skills and previous customer service experience preferred.
- Other info: Flexible working hours and opportunities for personal growth in a diverse environment.
The predicted salary is between 22798 - 27498 £ per year.
Location: SP HQ, Glasgow
Salary - £27,498
Closing Date 17/02/2026
Help us create a better future, quicker. If you’re passionate about delivering exceptional customer service and want to play a key role in supporting the UK’s transition to a cleaner, greener energy future, this is your opportunity. As a Customer Service Agent within our Connections Services team, you’ll be at the heart of helping homes, businesses, and communities connect to our network.
This is a fast paced, people focused role where no two days are the same. You’ll support customers through their journey — from new electricity connections to alterations and disconnections — ensuring they receive clear communication, timely updates, and a first-class experience.
What you’ll be doing
- You’ll be a key point of contact for customers and internal teams, responsible for:
- Handling a high volume of inbound and outbound calls, providing clear, friendly, and professional support.
- Processing applications for new connections, alterations, and disconnections.
- Managing customer queries via phone, email, and CRM systems (Salesforce).
- Providing and following up on customer quotes, payments, and acceptance processes.
- Keeping customers updated throughout their application journey.
- Ensuring all data, systems, and reports are accurately maintained in line with performance targets.
- Working collaboratively with colleagues across the business to support wider operational and regulatory commitments.
- Adapting quickly during exceptional events (such as storms) to support emergency operations.
- Promoting excellent customer service standards and following conversation guidance to ensure consistency and quality.
What you’ll bring
Essential
- Strong verbal and written communication skills, with proven telephone experience.
- Previous experience in a customer service role (call centre experience desirable).
- Confident using Microsoft Office, particularly Excel and Word.
- Ability to organise your workload, manage time effectively, and work accurately.
- A proactive, positive attitude and a commitment to being a supportive team player.
- Flexibility to work additional hours during emergency events.
Desirable
- Knowledge of GS/Ofgem/Ombudsman requirements or broader customer service regulations.
- Awareness of SP Energy Networks’ policies, procedures, and working practices.
- Understanding of the electricity Connections process.
- Experience using Salesforce or similar CRM systems.
What’s in it for you
As well as a competitive salary which is reviewed annually, you can also enjoy a number of other benefits. With our pension scheme, we’ll double match your contribution up to a company contribution of 10%. At ScottishPower, we believe it’s the little things we do in life that make a big difference. From helping you look after your family’s wellbeing, save for your future and take personal steps for climate action – our benefits are designed to help you do just that - so that you have everything you need to take care of your world – today and tomorrow. That’s why our benefits include:
- 36 days annual leave
- Holiday Purchase – perfect your work/life balance with extra annual leave
- Share Schemes
- Payroll Giving and Charity Matched Funding
- Technology Vouchers – save more and spread the cost of your technology purchases
- Electric Vehicle Schemes – to help you transition to green/clean driving
- Cycle to Work scheme and Public Transport Season Ticket Loans
- Healthcare benefit options including: Dental Insurance, Private Medical Insurance, Health Cash Plan and annual Health Assessments
- Life Assurance (4x salary)
- Access to Savesmart financial wellbeing support
- Plus shopping, leisure, restaurant and gym discounts, and unique employee deals on travel insurance and more
Why SP Energy Networks
SP Energy Networks is part of the Iberdrola Group, one of the world’s largest integrated utility companies and a world leader in wind energy. We keep electricity flowing to homes and businesses through Central and Southern Scotland, North Wales and in the North West of England. We operate over 4000km of cables and lines that make-up the transmission network – connecting infrastructure like wind farms into the electricity system. It’s a role that puts us right at the heart of Scotland’s ambition to be Net Zero by 2044. And we’re taking it very seriously. We’re investing >£5.5 billion into our transmission network, directly supporting the rapid growth needed in renewable energy. With diverse opportunities across our businesses and a commitment to invest in our own internal talent, ScottishPower can offer people real career opportunities that meet personal and professional goals, in a global organisation.
Inclusion, diversity, and a social purpose are at the heart of everything we do. Together with our values, they bring us together into a stronger, more sustainable business with direct links to the communities we serve. It takes all kinds of people to build a large-scale business like ours, so whatever your background, you’ll fit right in.
We are committed to providing reasonable support or adjustments in our recruiting processes for candidates with disabilities, long term conditions, mental health conditions, or who are neurodivergent or require pregnancy-related support. If you need support, please reach out to careers@scottishpower.com.
Customer Service Representative in Glasgow employer: Iberdrola SA
Contact Detail:
Iberdrola SA Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative in Glasgow
✨Tip Number 1
Get to know the company! Research SP Energy Networks and their values. When you understand what they stand for, you can tailor your conversations to show how you fit into their mission of creating a cleaner, greener future.
✨Tip Number 2
Practice makes perfect! Before any interviews, do some mock calls with friends or family. Focus on being clear, friendly, and professional—just like you would be with customers in the role.
✨Tip Number 3
Be ready to share your experiences! Think of specific examples from your past customer service roles that highlight your skills in handling queries and providing excellent support. This will help you stand out during interviews.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great way to reiterate your interest in helping customers connect to their network!
We think you need these skills to ace Customer Service Representative in Glasgow
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight your customer service experience. We want to see how your skills match the role, so don’t be shy about showcasing your strengths!
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language and avoid jargon. We appreciate a well-structured application that gets straight to the point!
Show Your Passion: Let your enthusiasm for customer service shine through! We love candidates who are genuinely excited about helping others and making a difference in their communities.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way to ensure we receive your details directly and can get back to you quickly.
How to prepare for a job interview at Iberdrola SA
✨Know Your Stuff
Before the interview, make sure you understand the role of a Customer Service Representative. Familiarise yourself with the company's services, especially around electricity connections and customer service standards. This will help you answer questions confidently and show your genuine interest in the position.
✨Practice Makes Perfect
Rehearse common interview questions related to customer service, such as how you handle difficult customers or manage high call volumes. You can even role-play with a friend to get comfortable with your responses. This will help you articulate your thoughts clearly during the actual interview.
✨Showcase Your Skills
Highlight your communication skills and any relevant experience, especially if you've worked in a call centre before. Be ready to discuss specific examples where you provided excellent customer service or resolved issues effectively. This will demonstrate your capability to thrive in a fast-paced environment.
✨Ask Smart Questions
Prepare thoughtful questions to ask at the end of your interview. Inquire about the team dynamics, training opportunities, or how the company supports its employees during emergency events. This shows that you're not only interested in the job but also in how you can contribute to the team's success.
