ScottishPower is seeking a Customer Service and Vulnerability Lead to design and deliver training programmes across its Scotland North licensing areas. You’ll identify training needs, develop plans, and deploy varied methods to improve customer service and vulnerable customer outcomes.
Travel across North and South licence areas and occasional overnight stays may be required. You will work with SPEN managers to create material, maintain robust training records, and support onboarding for
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Customer Experience & Vulnerability Training Lead in Glasgow employer: Iberdrola SA
ScottishPower is an exceptional employer, offering a supportive work culture that prioritises employee well-being and professional growth. With a strong benefits package, including a generous pension scheme and opportunities for career progression across various disciplines, employees can thrive in a dynamic environment dedicated to creating a cleaner, greener energy future. Located in the heart of Scotland, our projects not only contribute to significant infrastructure developments but also align with our commitment to sustainability and community engagement.
