At a Glance
- Tasks: Analyse data to enhance customer experience and drive impactful changes.
- Company: Join ScottishPower, a leader in renewable energy and innovation.
- Benefits: Enjoy 36 days annual leave, competitive salary, and health benefits.
- Other info: Diverse opportunities for career growth in a supportive environment.
- Why this job: Make a real difference in customer journeys while working with senior stakeholders.
- Qualifications: Experience in data analysis and strong communication skills required.
The predicted salary is between 46000 - 59000 £ per year.
Customer Experience Lead Analyst page is loaded## Customer Experience Lead Analystlocations: Reino Unido, Pentre Bychanposted on: Publicado hoytime left to apply: Fecha final: 12 de noviembre de 2025 (Quedan 13 días para realizar la solicitud)job requisition id: R-23303**Customer Experience Lead Analyst****Wrexham, Llandudno Junction & Caernarfon****£53,280 - £66,600 per annum****Hybrid working after successful completion of probationary period*****Help us create a better future, quicker***We are looking for a highly skilled and detail-oriented Customer Experience Lead Analyst to join our team. This role is ideal for someone who thrives on data, enjoys solving complex problems, and is confident engaging with senior stakeholders to drive meaningful change.***What you’ll be doing*****Advanced Data Analysis & Reporting:*** Analyse large datasets to uncover insights into customer behaviour and service performance.* Create detailed, senior-level Excel reports and dashboards to support strategic decision-making.* Present findings clearly and confidently to senior leadership and cross-functional teams.**Stakeholder Engagement & Journey Mapping:*** Work closely with senior stakeholders to understand their needs and provide tailored insights.* Guide teams through customer journey analysis and improvement initiatives.* Lead close-down calls to review project outcomes and ensure learnings are captured.**Operational & Process Improvement:*** Lead queue management projects to improve operational efficiency.* Investigate and resolve customer complaints, identifying root causes and recommending solutions.* Continuously review and improve existing processes to enhance customer experience and reduce friction.***What you’ll bring**** Proven experience in customer experience, data analysis, or service improvement roles.* Advanced Excel skills (pivot tables, formulas, charts, macros) and familiarity with data visualization tools.* Strong communication skills with the ability to influence and engage at a senior level.* Experience in process improvement and operational efficiency projects.* A proactive mindset with a passion for improving customer journeys and solving complex problems. ***What’s in it for you***As well as a competitive salary which is reviewed annually, you can also enjoy a number of other benefits. With our pension scheme, we’ll double match your contribution up to a company contribution of 10%. At ScottishPower, we believe it’s the little things we do in life that make a big difference. From helping you look after your family’s wellbeing, save for your future and take personal steps for climate action – our benefits are designed to help you do just that - so that you have everything you need to take care of your world – today and tomorrow. That’s why our benefits include:* 36 days annual leave* Holiday Purchase – perfect your work/life balance with extra annual leave* Share Schemes* Payroll Giving and Charity Matched Funding* Technology Vouchers – save more and spread the cost of your technology purchases* Electric Vehicle Schemes – to help you transition to green/clean driving* Cycle to Work scheme and Public Transport Season Ticket Loans* Healthcare benefit options including: Dental Insurance, Private Medical Insurance, Health Cash Plan and annual Health Assessments* Life Assurance (4x salary)* Access to Savesmart financial wellbeing support* Plus shopping, leisure, restaurant and gym discounts, and unique employee deals on travel insurance and more***Why ScottishPower***ScottishPower is part of the Iberdrola Group, one of the world’s largest integrated utility companies and a world leader in wind energy. With a commitment to generate all of our energy from renewable resources and a drive to create the energy infrastructure of the future, we’re at the forefront of the journey to Net Zero and investing over £6m every working day to make this happen. With diverse opportunities across our businesses and a commitment to invest in our own internal talent, ScottishPower can offer people real career opportunities that meet personal and professional goals, in a global organisation.Inclusion, diversity, and a social purpose are at the heart of everything we do. Together with our values, they bring us together into a stronger, more sustainable business with direct links to the communities we serve. It takes all kinds of people to build a large-scale business like ours, so whatever your background, you’ll fit right in.ScottishPower is committed to providing reasonable support or adjustments in our recruiting processes for candidates with disabilities, long term conditions, mental health conditions, or who are neurodivergent or require pregnancy-related support. If you need support, please reach out to careers@scottishpower.com.***Why SP Energy Networks***SP Energy Networks is part of the Iberdrola Group, one of the world’s largest integrated utility companies and a world leader in wind energy. We keep electricity flowing to homes and businesses through Central and Southern Scotland, North Wales and in the North West of England. We operate over 4000km of cables and lines that make-up the transmission network – connecting infrastructure like wind farms into the electricity system. It’s a role that puts us right at the heart of Scotland’s ambition to be Net Zero by 2044. And we’re taking it very seriously. We’re investing >£5.5 billion into our transmission network, directly supporting the rapid growth needed in renewable energy. With diverse opportunities across our businesses and a commitment to invest in our own internal talent, ScottishPower can offer people real career opportunities that meet personal and professional goals, in a global organisation.Inclusion, diversity, and a social purpose are at the heart of everything we do. Together with our values, they bring us together into a stronger, more sustainable business with direct links to the communities we serve. It takes all kinds of people to build a large-scale business like ours, so whatever your background, you’ll fit right in.We are committed to providing reasonable support or adjustments in our recruiting processes for candidates with disabilities, long term conditions, mental health conditions, or who are neurodivergent or require pregnancy-related support. If you need support, please reach out to careers@scottishpower.com.**Información Movilidad** Tenga en cuenta que cualquier solicitante que no sea ciudadano del país de la vacante estará sujeto al cumplimiento de los requisitos de inmigración aplicables para trabajar legalmente en ese país. En caso necesario, la empresa ayudará al empleado con los requisitos de inmigración necesarios.November-12-2025 #J-18808-Ljbffr
Customer Experience Lead Analyst employer: Iberdrola SA
ScottishPower is an exceptional employer, offering a dynamic work environment in the heart of the UK, where employees can thrive on data-driven insights and contribute to meaningful change in customer experience. With a strong commitment to employee growth, competitive benefits including generous annual leave, and a focus on sustainability, ScottishPower fosters a culture of inclusion and innovation, making it an ideal place for those looking to make a positive impact while advancing their careers.
Contact Details:
Iberdrola SA Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Experience Lead Analyst
✨Tip Number 1
Network like a pro! Reach out to current employees on LinkedIn or at industry events. Ask them about their experiences and any tips they might have for landing the Customer Experience Lead Analyst role.
✨Tip Number 2
Prepare for interviews by practising your data analysis skills. Be ready to discuss how you've used data to drive customer experience improvements in the past. Show us you can turn numbers into actionable insights!
✨Tip Number 3
Don’t just wait for job openings; create your own opportunities! If you see a company you love, reach out directly. Share your passion for customer experience and how you can add value to their team.
✨Tip Number 4
Apply through our website for the best chance of getting noticed. Tailor your application to highlight your relevant skills and experiences that align with the Customer Experience Lead Analyst role. We want to see your enthusiasm!
We think you need these skills to ace Customer Experience Lead Analyst
Advanced Data Analysis
Excel Skills (pivot tables, formulas, charts, macros)
Data Visualisation Tools
Stakeholder Engagement
Customer Journey Mapping
Process Improvement
Operational Efficiency
Problem-Solving Skills
Communication Skills
Project Management
Root Cause Analysis
Attention to Detail
Proactive Mindset
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Customer Experience Lead Analyst role. Highlight your data analysis skills and any experience with stakeholder engagement. We want to see how your background aligns with what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about improving customer experiences and how your proactive mindset can contribute to our team. Keep it engaging and relevant to the role.
Showcase Your Data Skills:Since this role involves advanced data analysis, make sure to mention your Excel expertise and any experience with data visualisation tools. We love seeing examples of how you've used data to drive decisions in the past!
Apply Through Our Website:Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do at StudySmarter!
How to prepare for a job interview at Iberdrola SA
✨Know Your Data
As a Customer Experience Lead Analyst, you'll be diving deep into data analysis. Make sure you brush up on your Excel skills, especially pivot tables and macros. Be prepared to discuss how you've used data to drive insights in previous roles.
✨Engage with Stakeholders
This role requires strong communication skills, especially when engaging with senior stakeholders. Practice articulating your thoughts clearly and confidently. Think of examples where you've successfully influenced decisions or improved processes through stakeholder engagement.
✨Showcase Problem-Solving Skills
Be ready to discuss complex problems you've solved in the past. Prepare specific examples that highlight your analytical thinking and how you approached operational improvements. This will demonstrate your proactive mindset and passion for enhancing customer journeys.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your ability to handle customer complaints or improve processes. Think about past experiences where you identified root causes and implemented solutions. Practising these scenarios can help you articulate your thought process during the interview.
