SP Energy Networks in Scotland is seeking a Customer Experience Performance Lead to own customer experience performance and regulatory outcomes across our Customer Service Directorate. You will translate customer feedback and data into actionable improvement plans, working with districts and operational teams to drive measurable benefits and ensure delivery of key improvements.
Based in our ScottishPower HQ with hybrid working and regular travel, the role offers visibility across operations,
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Customer Experience Impact & Performance Lead employer: Iberdrola SA
ScottishPower is an exceptional employer, offering a supportive work culture that prioritises employee well-being and professional growth. With a strong benefits package, including a generous pension scheme and opportunities for career progression across various disciplines, employees can thrive in a dynamic environment dedicated to creating a cleaner, greener energy future. Located in the heart of Scotland, our projects not only contribute to significant infrastructure developments but also align with our commitment to sustainability and community engagement.
