Community Liaison Officer

Location: Cambuslang or Edinburgh Park

Salary From £44,000 to £55,000

Help us create a better future, quicker. To develop and maintain relationships in the community in a planned and structured manner. Promote and showcase our activities as part of supporting the significant SPT CAPEX programme (Circa 300 + projects as part of £5bn+ Investment Plan). Work with project teams to develop, consent, and deliver significant infrastructure activities which impact upon local communities throughout Central belt and Southern Scotland. Support wider communication and stakeholder activities and initiatives.

What you’ll be doing

• Develop communication and community relations activities to support and promote project development and delivery programmes.
• Establish, build, develop and review relationships with key stakeholders in the community.
• Undertake presentations/discussions with community bodies.
• Organise and support events and pro-active communication activities to ensure we are showcasing our activities and communicating our plans to relevant stakeholders (e.g. PR Video, community drop-in sessions, agricultural shows, gala days etc).
• Responsible for ensuring relevant information is developed and shared via correct medium to our community stakeholders.
• Prepare/draft responses for major projects enquiries/complaints from community/stakeholders.
• Work with Project teams and external parties to assess and minimise disruption through pro-active communications and awareness raising to ensure minimal customer complaints.
• Establish, maintain and develop relations with Energy Networks staff from across the business in particular SPD.
• Responsible for ensuring SPT Community Tracker (enquiries and complaints) is updated, provide and manage relevant data for SPT KPI scorecard.
• Preparation of articles (associated with major projects) for internal & external channels and publications – including media, social media, video content etc.
• Responsible for promoting and updating project websites, internal & external web platforms.
• Respond to situations requiring a community input i.e. storms/emergencies communicating with parties as directed.
• Input to project reviews to ensure lessons learned identified and implemented.
• Oversee the proactive establishment/continuation of positive long term relationships with local communities around key areas of transmission network.

What you’ll bring

• Experience in community relations related roles.
• Strong communications and engagement experience, in communities.
• Experience in developing and maintaining internal and external stakeholder networks.
• Proven experience of working in project related environment.
• Ability to communicate and present information effectively at all levels both verbally and written to internal and external stakeholders.
• Problem-solving skills – ability to provide sound logical solutions to issues.
• Ability to negotiate with multiple parties and develop satisfactory outcomes.
• Ability to diffuse potential conflict situations with members of the public.
• Appreciation of the key business drivers and the aims of SPT business and how community activities compliment and contribute to these aims.
• Understanding of key business drivers and the external context in which SP is operating.
• Produce management reports and statistics as directed.
• Capability to manage and influence challenging discussions/situations at all levels.
• Ability to manage competing priorities using sound judgement to determine options and solutions.
• Health and Safety knowledge and awareness.
• In broad terms possess knowledge of Net Zero goals – network requirements/implications and resulting impact on communities.
• Full UK Drivers Licence.

What’s in it for you

As well as a competitive salary which is reviewed annually, you can also enjoy a number of other benefits. With our pension scheme, we’ll double match your contribution up to a company contribution of 10%. At ScottishPower, we believe it’s the little things we do in life that make a big difference. From helping you look after your family’s wellbeing, save for your future and take personal steps for climate action – our benefits are designed to help you do just that - so that you have everything you need to take care of your world – today and tomorrow. That’s why our benefits include:

• 36 days annual leave.
• Holiday Purchase – perfect your work/life balance with extra annual leave.
• Share Schemes.
• Payroll Giving and Charity Matched Funding.
• Technology Vouchers – save more and spread the cost of your technology purchases.
• Electric Vehicle Schemes – to help you transition to green/clean driving.
• Cycle to Work scheme and Public Transport Season Ticket Loans.
• Healthcare benefit options including: Dental Insurance, Private Medical Insurance, Health Cash Plan and annual Health Assessments.
• Life Assurance (4x salary).
• Access to Savesmart financial wellbeing support.
• Plus shopping, leisure, restaurant and gym discounts, and unique employee deals on travel insurance and more.

Why SP Energy Networks

SP Energy Networks is part of the Iberdrola Group, one of the world’s largest integrated utility companies and a world leader in wind energy. We keep electricity flowing to homes and businesses through Central and Southern Scotland, North Wales and in the North West of England. We operate over 4000km of cables and lines that make-up the transmission network – connecting infrastructure like wind farms into the electricity system. It’s a role that puts us right at the heart of Scotland’s ambition to be Net Zero by 2044. And we’re taking it very seriously. We’re investing >£5.5 billion into our transmission network, directly supporting the rapid growth needed in renewable energy. With diverse opportunities across our businesses and a commitment to invest in our own internal talent, ScottishPower can offer people real career opportunities that meet personal and professional goals, in a global organisation.

Inclusion, diversity, and a social purpose are at the heart of everything we do. Together with our values, they bring us together into a stronger, more sustainable business with direct links to the communities we serve. It takes all kinds of people to build a large-scale business like ours, so whatever your background, you’ll fit right in.

We are committed to providing reasonable support or adjustments in our recruiting processes for candidates with disabilities, long term conditions, mental health conditions, or who are neurodivergent or require pregnancy-related support. If you need support, please reach out to careers@scottishpower.com.