At a Glance
- Tasks: Lead the implementation of AI in telesales and optimise performance for better sales outcomes.
- Company: Join ScottishPower, a leader in renewable energy and innovation.
- Benefits: Enjoy 36 days annual leave, competitive salary, and unique employee perks.
- Other info: Diverse opportunities for career growth in a supportive and inclusive workplace.
- Why this job: Make a real impact in a dynamic environment focused on sustainability and technology.
- Qualifications: Experience in CCAI delivery and strong data engineering skills required.
The predicted salary is between 47200 - 59000 £ per year.
This position sits in the Data and Reporting Team within the Telesales area of Sales and reports to the Data and Reporting Manager. As Senior Database and Analysis Manager, you’ll support two key business initiatives within Sales:
- Lead CCAI Implementation — Own the end-to-end design, configuration, and operationalisation of Call Centre Artificial Intelligence (CCAI) within the telesales environment, ensuring rapid deployment and measurable commercial impact.
- Optimise CCAI Performance — Tune models, refine call-flow logic, and establish monitoring frameworks to maximise sales conversion, agent efficiency, and customer experience.
- Integrate CCAI with Sales Operations — Embed AI-driven insights and workflows into day-to-day telesales processes, working closely with Sales leadership, Quality Assurance, and Training teams.
- Identify New Internal Call Data Sources — Identify new, zero-cost data assets that can deliver sales and lower channel capture cost.
- Develop Data Pipelines — Oversee the creation of secure, reliable data flows from call-centre platforms into analytics and reporting environments.
- Knowledge Transfer & Handover — Produce documentation, training materials, and handover packs to ensure sustainable ownership post-contract.
What you’ll bring
- Proven CCAI Delivery Experience — Demonstrable track record of implementing CCAI or conversational AI solutions specifically within telesales operations.
- Advanced Data Engineering Expertise — Strong capability in data architecture, pipeline design, and real-time/near-real-time data processing.
- Call-Centre Technology Knowledge — Hands-on experience with telephony systems, diallers, IVR, speech analytics, or agent-assist technologies.
- Ability to translate complex technical concepts into clear commercial outcomes for senior stakeholders.
- Background in retail energy, telecoms, financial services, or other high-volume sales environments is advantageous.
- Strong organisational skills with the ability to deliver at pace in a live operational environment.
Minimum Criteria
- Demonstrable experience successfully deploying CCAI or conversational AI in a sales/telesales context.
- Proven ability to deliver outcomes within short timescales.
- Significant experience working with call-centre data, telephony systems, or speech analytics.
- Ability to work cross-functionally with technical and non-technical teams.
What’s in it for you
As well as a competitive salary which is reviewed annually, you can also enjoy a number of other benefits. With our pension scheme, we’ll double match your contribution up to a company contribution of 10%. At ScottishPower, we believe it’s the little things we do in life that make a big difference. From helping you look after your family’s wellbeing, save for your future and take personal steps for climate action – our benefits are designed to help you do just that - so that you have everything you need to take care of your world – today and tomorrow. That’s why our benefits include:
- 36 days annual leave
- Holiday Purchase – perfect your work/life balance with extra annual leave
- Share Schemes
- Payroll Giving and Charity Matched Funding
- Technology Vouchers – save more and spread the cost of your technology purchases
- Electric Vehicle Schemes – to help you transition to green/clean driving
- Cycle to Work scheme and Public Transport Season Ticket Loans
- Healthcare benefit options including: Dental Insurance, Private Medical Insurance, Health Cash Plan and annual Health Assessments
- Life Assurance (4x salary)
- Access to Savesmart financial wellbeing support
- Plus shopping, leisure, restaurant and gym discounts, and unique employee deals on travel insurance and more
Why ScottishPower
ScottishPower is part of the Iberdrola Group, one of the world’s largest integrated utility companies and a world leader in wind energy. With a commitment to generate all of our energy from renewable resources and a drive to create the energy infrastructure of the future, we’re at the forefront of the journey to Net Zero and investing over £6m every working day to make this happen. With diverse opportunities across our businesses and a commitment to invest in our own internal talent, ScottishPower can offer people real career opportunities that meet personal and professional goals, in a global organisation.
Inclusion, diversity, and a social purpose are at the heart of everything we do. Together with our values, they bring us together into a stronger, more sustainable business with direct links to the communities we serve. It takes all kinds of people to build a large-scale business like ours, so whatever your background, you’ll fit right in.
ScottishPower is committed to providing reasonable support or adjustments in our recruiting processes for candidates with disabilities, long term conditions, mental health conditions, or who are neurodivergent or require pregnancy-related support. If you need support, please reach out to careers@scottishpower.com.
Senior Database + Analysis Manager in Blantyre employer: Iberdrola SA
ScottishPower is an exceptional employer located in the vibrant Hamilton International Technology Park, offering a dynamic work culture that prioritises innovation and sustainability. With a strong commitment to employee growth, we provide extensive benefits including 36 days of annual leave, a generous pension scheme, and various health and wellbeing options, ensuring our team members can thrive both personally and professionally. Join us in shaping a greener future while enjoying a supportive environment that values diversity and inclusion.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Database + Analysis Manager in Blantyre
✨Get Social in the Data World
Join online communities like Stack Overflow or Reddit's r/Database to connect with others in database management. Share your insights and ask questions to get noticed by industry insiders who might know of temporary roles!
✨Showcase Your Skills
Create a small project using the database software you’re familiar with—maybe something fun like a personal book or music database. Having a project to demonstrate will make you stand out to companies like Iberdrola SA when they see your hands-on approach!
✨Utilise Temporary Staffing Agencies
Many temp positions in database management are filled through staffing agencies. Get in touch with agencies that focus on tech roles, and let them know you're on the lookout for short-term opportunities. They can be a great bridge to finding your next gig.
✨Direct Applications are Key!
Don’t shy away from applying directly to Iberdrola SA through our website. Temporary roles often get posted without fanfare, so check back frequently, and don’t hesitate to reach out if you see a position that fits your skills!
We think you need these skills to ace Senior Database + Analysis Manager in Blantyre
Some tips for your application 🫡
Highlight Your Technical Skills:In the world of database management, it’s essential to showcase your technical skills upfront. Make sure your CV includes relevant programming languages, database systems you’ve worked with, and any data modelling tools you’re familiar with. We want to see how your skills align with the needs of Iberdrola SA.
Document Your Projects:If you have completed any database projects, don’t forget to mention them! Include specific examples that demonstrate your problem-solving abilities and your experience with data migration or optimisation. Having a portfolio or a section on your CV detailing these projects can really set you apart in a temporary role.
Express Your Flexibility:Since this is a temporary position, it’s key to highlight your adaptability in your cover letter. Let us know that you’re ready to jump into different tasks and tackle challenges as they arise at Iberdrola SA. This shows that you’re not just looking for another job, but you’re excited about contributing to our team.
Keep it Concise:For a temporary role like this, keep your application concise and focused. Use bullet points to list your relevant experience and skills, making it easier for us to absorb the info quickly. Your aim should be to grab attention without overwhelming us with unnecessary details. And remember, submit your application through our website!
How to prepare for a job interview at Iberdrola SA
✨Get Hands-On with Tools
In database management, it’s crucial to be familiar with the tools of the trade like SQL, NoSQL, or even data visualisation software. Make sure you’ve got some practical examples ready to discuss how you’ve used these tools, and maybe even try to whip up a sample database to share in a discussion. This shows you're not just theory, but can get stuck in.
✨Brush Up on Technical Questions
Expect some technical questions that dive deep into your problem-solving skills. Be prepared to tackle scenarios where you might need to optimise a database query or explain data normalisation. This is a key area for database management roles, and demonstrating your understanding here can set you apart from other candidates.
✨Show Your Flexibility and Adaptability
Since this is a temporary role, showcasing your flexibility is key. Be ready to discuss past experiences where you quickly adapted to new systems or tasks. Emphasise your eagerness to hit the ground running and how easily you can familiarise yourself with the company’s database systems. Companies love a candidate who can dive right in without unnecessary handholding!
✨Pitching Yourself and Your Availability
In a temporary role, your availability is crucial. Be upfront about your schedule and how you can commit to the temporary demands of the job. Plus, don’t forget to express your keen interest in learning and contributing to Iberdrola SA—they’ll appreciate your enthusiasm for both the role and their team!
