At a Glance
- Tasks: Handle customer calls and provide top-notch service while using Microsoft Office.
- Company: Join ScottishPower, a leader in renewable energy and part of the Iberdrola Group.
- Benefits: Enjoy a competitive salary, double-matched pension contributions, and wellness support.
- Other info: Diverse opportunities for career growth in a supportive and inclusive environment.
- Why this job: Be part of Scotland's Net Zero ambition and make a real difference in the community.
- Qualifications: Customer service experience and proficiency in Microsoft Office required.
The predicted salary is between 30000 - 40000 € per year.
Customer service skills and experience
Call handling experience
Experience working with Microsoft Office packages
As well as a competitive salary which is reviewed annually, you can also enjoy a number of other benefits. With our pension scheme, we'll double match your contribution up to a company contribution of 10%. At ScottishPower, we believe it's the little things we do in life that make a big difference. From helping you look after your family's wellbeing, save for your future and take personal steps for climate action - our benefits are designed to help you do just that - so that you have everything you need to take care of your world - today and tomorrow.
SP Energy Networks is part of the Iberdrola Group, one of the world's largest integrated utility companies and a world leader in wind energy. We keep electricity flowing to homes and businesses through Central and Southern Scotland, North Wales and in the North West of England. We operate over 4000km of cables and lines that make up the transmission network - connecting infrastructure like wind farms into the electricity system. It's a role that puts us right at the heart of Scotland's ambition to be Net Zero by 2044. And we're taking it very seriously. We're investing >£5.5 billion into our transmission network, directly supporting the rapid growth needed in renewable energy.
With diverse opportunities across our businesses and a commitment to invest in our own internal talent, ScottishPower can offer people real career opportunities that meet personal and professional goals, in a global organisation. Inclusion, diversity, and a social purpose are at the heart of everything we do. Together with our values, they bring us together into a stronger, more sustainable business with direct links to the communities we serve. It takes all kinds of people to build a large-scale business like ours, so whatever your background, you'll fit right in.
NRSWA Notification Administrator in Birkenhead employer: Iberdrola SA
ScottishPower is an exceptional employer that prioritises employee wellbeing and growth, offering a competitive salary alongside a robust pension scheme that doubles your contributions. With a strong commitment to inclusion and diversity, as well as a focus on sustainability and community impact, employees can thrive in a supportive work culture while contributing to Scotland's ambitious Net Zero goals. The company provides diverse career opportunities within a global organisation, ensuring that every team member can achieve their personal and professional aspirations.
StudySmarter Expert Advice🤫
We think this is how you could land NRSWA Notification Administrator in Birkenhead
✨Tip Number 1
Get to know the company! Research ScottishPower and their values. When you understand what they stand for, you can tailor your conversations to show how you fit into their culture.
✨Tip Number 2
Practice your call handling skills! Since customer service is key for this role, try role-playing with a friend or family member. This will help you feel more confident when discussing your experience during interviews.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the team at ScottishPower.
We think you need these skills to ace NRSWA Notification Administrator in Birkenhead
Some tips for your application 🫡
Show Off Your Customer Service Skills:Make sure to highlight your customer service experience in your application. We want to see how you've handled calls and resolved issues, so share specific examples that showcase your skills!
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your CV and cover letter to the NRSWA Notification Administrator role. We love seeing how your experience aligns with what we’re looking for.
Be Clear and Concise:When writing your application, keep it clear and to the point. We appreciate well-structured applications that are easy to read, so avoid fluff and get straight to the good stuff!
Apply Through Our Website:We encourage you to apply through our website for the best chance of success. It’s super easy, and you’ll be able to find all the info you need about the role and our company!
How to prepare for a job interview at Iberdrola SA
✨Brush Up on Customer Service Skills
Since the role requires strong customer service skills, make sure to prepare examples from your past experiences where you successfully handled customer queries or complaints. Think about how you can demonstrate empathy and problem-solving abilities during the interview.
✨Familiarise Yourself with Call Handling Techniques
Given the emphasis on call handling experience, it’s a good idea to review best practices for effective communication over the phone. Consider role-playing common scenarios with a friend to build your confidence and ensure you can articulate your thoughts clearly.
✨Get Comfortable with Microsoft Office
As proficiency in Microsoft Office packages is essential, take some time to brush up on your skills, especially in Excel and Word. Be ready to discuss how you've used these tools in previous roles, perhaps to manage data or create reports.
✨Align with Their Values
ScottishPower values inclusion, diversity, and social purpose, so think about how your personal values align with theirs. Prepare to share your thoughts on sustainability and community engagement, as this will show that you’re not just a fit for the role, but also for the company culture.
