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- Tasks: Lead performance reporting and transform data into impactful insights for customer service excellence.
- Company: ScottishPower, a leader in customer service with a strong commitment to inclusion and sustainability.
- Benefits: Competitive salary, annual bonus, healthcare, and a pension scheme with double matching contributions.
- Other info: Join a diverse team dedicated to making a positive difference in communities.
- Why this job: Shape the future of customer experience and drive smarter decisions that impact millions.
- Qualifications: Extensive experience in performance reporting and customer experience leadership.
The predicted salary is between 76800 - 96000 £ per year.
Location: Glasgow
Salary + benefits: £76,800 - £96,000pa + annual bonus (up to 30%) + single cover healthcare with a strong benefits package, and our excellent pension scheme, where we’ll double match your contribution up to a company contribution of 10%.
Closing Date: Thursday 7th May 2026.
We’re now searching for a pivotal senior leader and a key strategic partner to the Customer & Connections Director who will shape how customer, operational and regulatory insight comes together across our organisation. This is your opportunity to build a unified, future‐focused view of performance that drives smarter decisions, sharper action, and outstanding outcomes for the millions of customers we serve. In this role, you’ll elevate insight into a true strategic asset: guiding senior leaders, influencing critical decisions, and helping position SPEN as the UK leader in customer service excellence.
If you’re passionate about driving high performing teams, love customers and get excited about transforming data into real impact and seeing it through and want to play a defining role in the future of our Customer & Connections Directorate — this is your moment.
You should be a senior leader with extensive experience in performance reporting, customer experience, regulatory awareness, and the ability to lead.
At ScottishPower, we believe it’s the little things we do in life that make a big difference. From helping you look after your family’s wellbeing, save for your future and take personal steps for climate action – our benefits are designed to help you do just that - so that you have everything you need to take care of your world – today and tomorrow.
Inclusion, diversity, and a social purpose are at the heart of everything we do. Together with our values, they bring us together into a stronger, more sustainable business with direct links to the communities we serve. It takes all kinds of people to build a large-scale business like ours, so whatever your background, you’ll fit right in.
Head of Reporting Performance + Insight employer: Iberdrola, S.A
Contact Detail:
Iberdrola, S.A Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Reporting Performance + Insight
✨Tip Number 1
Network like a pro! Reach out to connections in the industry, attend relevant events, and don’t be shy about asking for informational interviews. We all know that sometimes it’s not just what you know, but who you know that can help you land that dream job.
✨Tip Number 2
Prepare for those interviews by researching the company inside out. Understand their values, recent projects, and challenges they face. This way, when you walk into the interview, you can show them you’re not just another candidate – you’re the one they need to drive performance and insight!
✨Tip Number 3
Practice your storytelling skills! When discussing your experience, frame it in a way that highlights your impact on customer experience and performance reporting. We want to hear how you transformed data into actionable insights that made a difference.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are genuinely interested in joining our mission to enhance customer service excellence.
We think you need these skills to ace Head of Reporting Performance + Insight
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Head of Reporting, Performance & Insight role. Highlight your experience in performance reporting and customer experience, as these are key areas for us. Use specific examples that showcase your skills and achievements.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your passion for transforming data into impactful insights. Make it personal and connect your values with ours, especially around inclusion and social purpose.
Showcase Leadership Skills: As a senior leader, we want to see how you've driven high-performing teams in the past. Share stories that demonstrate your ability to lead, influence decisions, and deliver outstanding outcomes. This will help us see you as a strategic partner.
Apply Through Our Website: We encourage you to apply through our website for a seamless application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Iberdrola, S.A
✨Know Your Numbers
As a Head of Reporting, Performance & Insight, you'll need to demonstrate your expertise in performance metrics. Brush up on key performance indicators relevant to the role and be ready to discuss how you've used data to drive decisions in previous positions.
✨Showcase Your Leadership Style
This role requires strong leadership skills. Prepare examples of how you've led high-performing teams in the past. Think about specific challenges you faced and how you motivated your team to achieve outstanding results.
✨Understand the Company’s Vision
Familiarise yourself with ScottishPower's mission and values. Be prepared to discuss how your vision aligns with theirs, especially regarding customer service excellence and regulatory awareness. This shows that you're not just looking for a job, but are genuinely interested in contributing to their goals.
✨Prepare Insightful Questions
Interviews are a two-way street. Prepare thoughtful questions that reflect your understanding of the role and the company. Ask about their current challenges in reporting and performance, and how you can help shape their future strategies. This will demonstrate your proactive mindset and strategic thinking.