At a Glance
- Tasks: Lead digital operations, manage incidents, and ensure service reliability in a dynamic environment.
- Company: Join ScottishPower, part of the Iberdrola Group, a leader in renewable energy.
- Benefits: Enjoy 36 days annual leave, competitive salary, and unique perks like technology vouchers.
- Other info: Diverse opportunities for growth in a supportive and inclusive workplace.
- Why this job: Make a real impact on the future of energy while developing your career.
- Qualifications: Experience in digital operations and strong communication skills are essential.
As the Digital Operations Lead, you will act as a first point of contact for critical incidents that occur with the Digital applications and platform. You will work closely with the relevant teams to restore service as quickly as possible, and ensure that root causes are investigated and resolved to prevent re-occurrence. You will be a key point of contact for Digital within the wider Iberdrola group, meeting with working groups to understand changes that are being made globally and raising awareness of significant changes that could impact the Digital team.
What you’ll be doing
- Monitor incident alerts arising from failures on Digital applications and platforms
- Identify the relevant team that is best placed to resolve critical incidents with the aim of resolving them as efficiently as possible
- Communicate details of the incident to the relevant teams, working closely with colleagues in IT, Digital and the Iberdrola group to manage the resolution
- Produce regular operational reporting on service availability, performance, incident trends, major incidents and recovery effectiveness
- Track and report key operational metrics such as MTTR, MTTD, incident backlog, recurring issues and service health indicators
- Establish and maintain SLIs, SLOs and alert thresholds for critical digital journeys and supporting platforms, escalating where service levels fall below agreed targets
- Refine and prioritise the Ops support backlog where the Digital team are responsible for resolution
- Support with identifying root cause of issues (Problem Tickets) to prevent reoccurrence
- Play a role in strategic projects to ensure key operational risks of product launches are communicated to Product Owners
- Attend daily stand-up meetings
- Provide technical support and investigation for customer-impacting issues escalated by Customer Service and other operational channels
- Work closely with the IT and Cyber Resilience teams to ensure Disaster Recovery (DR) plans are kept up to date and periodically tested
- Work closely with the Engineering and Technical Leads to ensure the Operational requirements are delivered during the Software Development Lifecycle (SDLC)
What you’ll bring
- Proven experience in a Digital, Service Desk or IT Operations environment
- Experience in managing support teams across application and infrastructure
- Experience of operational reporting and service performance management, including availability, incident and recovery metrics
- Understanding of service reliability concepts such as SLIs, SLOs, alerting, observability and continuous improvement
- JIRA / ServiceNow experience
- Knowledge of Utility Industry processes
- Awareness of applications and underlying technical elements
- Good organisational skills and ability to prioritise issues
- High level of communication skills to engage with wide range of stakeholders
Minimum Criteria
- Proven experience within a Digital, Service Desk or IT Operations environment
- Hands-on experience with tools such as ServiceNow, JIRA, reporting (PowerBI or similar), observability (Grafana, Elastic or similar)
- Ability to create meaningful operational reports and communicate insights clearly
- Good understanding of applications and their underlying technical components
- Strong organisational skills with the ability to effectively prioritise tasks and issues
- Excellent communication skills, with the ability to engage stakeholders at all levels
What’s in it for you
As well as a competitive salary which is reviewed annually, you can also enjoy a number of other benefits. With our pension scheme, we’ll double match your contribution up to a company contribution of 10%. At ScottishPower, we believe it’s the little things we do in life that make a big difference. From helping you look after your family’s wellbeing, save for your future and take personal steps for climate action – our benefits are designed to help you do just that - so that you have everything you need to take care of your world – today and tomorrow.
- 36 days annual leave
- Holiday purchase – perfect your work/life balance with extra annual leave
- Share Incentive Plan and Sharesave Scheme
- Payroll giving and charity matched funding
- Technology Vouchers – save more and spread the cost of your technology purposes
- Count us in – pledge to reduce carbon emissions and help fight climate change
- Electric Vehicle Schemes – to help you transition to green/clean driving
- Cycle to Work scheme and public transport season ticket loans
- Options to purchase dental insurance, private medical insurance, health cash plan and annual health assessments
- Life Assurance (4x salary)
- Access to ‘nudge’ financial wellbeing support
- Plus shopping, leisure, restaurant and gym discounts, and unique employee deals on travel insurance and more
Why ScottishPower
ScottishPower is part of the Iberdrola Group, one of the world’s largest integrated utility companies and a world leader in wind energy. With a commitment to generate all of our energy from renewable resources and a drive to create the energy infrastructure of the future, we’re at the forefront of the journey to Net Zero and investing over £6m every working day to make this happen. With diverse opportunities across our businesses and a commitment to invest in our own internal talent, ScottishPower can offer people real career opportunities that meet personal and professional goals, in a global organisation.
Inclusion, diversity, and a social purpose are at the heart of everything we do. Together with our values, they bring us together into a stronger, more sustainable business with direct links to the communities we serve. It takes all kinds of people to build a large-scale business like ours, so whatever your background, you’ll fit right in.
ScottishPower is committed to providing reasonable support or adjustments in our recruiting processes for candidates with disabilities, long term conditions, mental health conditions, or who are neurodivergent or require pregnancy-related support. If you need support, please reach out to careers@scottishpower.com.
Mobility
Please note that any applicant who is not a citizen of the country of the vacancy will be subject to compliance with the applicable immigration requirements to legally work in that country. If/when required, the Company will support the employee with the necessary Immigration requirements.
Digital Operations Lead in Glasgow employer: Iberdrola, S.A
ScottishPower, part of the Iberdrola Group, is an exceptional employer located in Glasgow, offering a dynamic work culture that prioritises sustainability and employee well-being. With a competitive salary, extensive benefits including 36 days of annual leave, and a commitment to personal and professional growth, employees are empowered to thrive in their careers while contributing to a greener future. The company's focus on inclusion and diversity ensures that every individual feels valued and supported, making it a truly rewarding place to work.
StudySmarter Expert Advice🤫
We think this is how you could land Digital Operations Lead in Glasgow
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Iberdrola, S.A values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Iberdrola, S.A might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Iberdrola, S.A!
✨Direct Apply to Iberdrola, S.A
Let's not forget to apply directly through the Iberdrola, S.A website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Digital Operations Lead in Glasgow
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Iberdrola, S.A.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Iberdrola, S.A. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Iberdrola, S.A
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
