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- Tasks: Lead customer experience strategies and leverage insights to drive meaningful change.
- Company: ScottishPower, a company committed to inclusion, diversity, and sustainability.
- Benefits: Competitive salary, annual bonus, healthcare, and a generous pension scheme.
- Other info: Join a dynamic team with a focus on community and personal wellbeing.
- Why this job: Make a real impact on customer satisfaction and contribute to a sustainable future.
- Qualifications: Proven leadership in customer experience and strong stakeholder influencing skills.
The predicted salary is between 55200 - 69000 £ per year.
We are searching for a Customer Experience & Insights Manager who can harness the power of customer insight and performance data to create meaningful, lasting change. In this role, you will shape and embed customer experience strategies that improve satisfaction.
Key Responsibilities:
- Be an experienced leader in customer experience.
- Bring strong stakeholder influencing skills.
- Demonstrate financial awareness and experience of regulatory reporting.
As well as a competitive salary which is reviewed annually, you can also enjoy a number of other benefits. Our pension scheme includes a double match on your contribution up to a company contribution of 10%.
At ScottishPower, we believe it’s the little things we do in life that make a big difference. From helping you look after your family’s wellbeing, save for your future, and take personal steps for climate action – our benefits are designed to help you do just that, so that you have everything you need to take care of your world – today and tomorrow.
Inclusion, diversity, and a social purpose are at the heart of everything we do. Together with our values, they bring us together into a stronger, more sustainable business with direct links to the communities we serve. It takes all kinds of people to build a large-scale business like ours, so whatever your background, you’ll fit right in.
Customer Experience and Insight Manager in Glasgow employer: Iberdrola, S.A
Contact Detail:
Iberdrola, S.A Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience and Insight Manager in Glasgow
✨Tip Number 1
Network like a pro! Reach out to current employees at ScottishPower on LinkedIn. A friendly chat can give you insider info and might just get your foot in the door.
✨Tip Number 2
Prepare for the interview by understanding their customer experience strategies. Show us how your insights can align with their goals, and don’t forget to bring examples of your past successes!
✨Tip Number 3
Practice your storytelling skills. We love hearing about how you've used data to drive change. Make it engaging and relatable – it’ll help you stand out during interviews.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest roles and updates right there.
We think you need these skills to ace Customer Experience and Insight Manager in Glasgow
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Experience & Insights Manager role. Highlight your experience in customer insight and performance data, as well as any leadership roles you've held. We want to see how you can bring meaningful change!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about customer experience and how your skills align with our values. We love seeing genuine enthusiasm, so let your personality come through!
Showcase Your Achievements: When detailing your experience, focus on specific achievements that demonstrate your impact in previous roles. Use metrics where possible to show how you've improved customer satisfaction or influenced stakeholders. Numbers speak volumes!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team at StudySmarter!
How to prepare for a job interview at Iberdrola, S.A
✨Know Your Customer Insights
Dive deep into the company's customer experience strategies and insights. Familiarise yourself with their recent initiatives and be ready to discuss how your experience aligns with their goals. This shows that you’re not just interested in the role, but also in how you can contribute to their mission.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams or projects in the past. Highlight your ability to influence stakeholders and drive change. Use the STAR method (Situation, Task, Action, Result) to structure your responses, making it easier for the interviewers to see your impact.
✨Understand Financial Awareness
Brush up on your financial knowledge relevant to customer experience. Be prepared to discuss how you’ve used performance data to make informed decisions. This will demonstrate your ability to balance customer satisfaction with business objectives, a key aspect of the role.
✨Embrace Inclusion and Diversity
ScottishPower values inclusion and diversity, so be ready to share your thoughts on these topics. Discuss any experiences you have that relate to fostering an inclusive environment. This will resonate well with their company culture and show that you align with their values.