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For Companies At a Glance
- Tasks: Lead a dynamic team to deliver exceptional customer service and manage sales operations.
- Company: Join ScottishPower, a leader in renewable energy and part of the Iberdrola Group.
- Benefits: Enjoy 36 days annual leave, competitive salary, and unique employee perks.
- Why this job: Make a real impact in the energy sector while developing your leadership skills.
- Qualifications: Customer service and people management experience are essential.
- Other info: Great career growth opportunities in a supportive and inclusive environment.
The predicted salary is between 31045 - 34852 £ per year.
Overview
Location: Aspect House, G72 0HT/Hybrid
Salary: from £31,045
Closing Date: Thu 25th September
Help us create a better future, quicker
The SME (Sales) Service Team is part of the Business Energy channel and is key to the successful delivery of sales and retention within ScottishPower. As the team manager you’ll be responsible for delivering an exceptional customer service to external partners who contact us for general enquiries. You’ll ensure queries are managed end-to-end, within SLA, delivering an exceptional service.
What you’ll be doing
- Operational delivery of a quality service for both Direct and TPI external sales partners.
- Manage and support a team of circa 6-10 FTE
- Achievement of personal and SME departmental performance targets
- Work with internal and external key stakeholders to ensure that key relationships are built
- Utilise sales force for communicating with external parties and monitoring team activities
- Carrying out weekly Quality Checks
- Provide weekly update and reporting on key performance metrics
- Complaints management ensuring that complaints handling standards are followed
- Contribute as required to the development of Sales, Marketing, and Customer Service strategies
- To support the Operations Manager and contribute to the overall performance of the department
- Represent Scottish Power in a positive and professional manner
- Work with internal Account Managers
What you’ll bring
- Customer service experience
- People Management experience
- Telephone skills and experience with an understanding of the structure and operation of the industry to deliver a service to new and existing customers
- Good interpersonal skills necessary to relate and build relationships at various levels
- A high level of computer literacy, with an analytical mind and with an aptitude for numbers and quality
- SME experience (preferred)
Minimum criteria
- Experience of complaint handling within a regulated environment
- Extensive organisational skills with the ability to self-manage and prioritise workloads
- Experienced in using office documents i.e. Excel, Word and PowerPoint
- Ability to work on own or as part of a team
What’s in it for you
As well as a competitive salary which is reviewed annually, you can also enjoy a number of other benefits. With our pension scheme, we’ll double match your contribution up to a company contribution of 10%.
At ScottishPower, we believe it’s the little things we do in life that make a big difference. From helping you look after your family’s wellbeing, save for your future and take personal steps for climate action – our benefits are designed to help you do just that – so that you have everything you need to take care of your world – today and tomorrow. That’s why our benefits include:
- 36 days annual leave
- Holiday Purchase – perfect your work/life balance with extra annual leave
- Share Schemes
- Payroll Giving and Charity Matched Funding
- Technology Vouchers – save more and spread the cost of your technology purchases
- Electric Vehicle Schemes – to help you transition to green/clean driving
- Cycle to Work scheme and Public Transport Season Ticket Loans
- Healthcare benefit options including: Dental Insurance, Private Medical Insurance, Health Cash Plan and annual Health Assessments
- Life Assurance (4x salary)
- Access to Savesmart financial wellbeing support
- Plus shopping, leisure, restaurant and gym discounts, and unique employee deals on travel insurance and more
Why ScottishPower
ScottishPower is part of the Iberdrola Group, one of the world’s largest integrated utility companies and a world leader in wind energy. With a commitment to generate all of our energy from renewable resources and a drive to create the energy infrastructure of the future, we’re at the forefront of the journey to Net Zero and investing over £6m every working day to make this happen. With diverse opportunities across our businesses and a commitment to invest in our own internal talent, ScottishPower can offer people real career opportunities that meet personal and professional goals, in a global organisation.
ScottishPower is committed to providing reasonable support or adjustments in our recruiting processes for candidates with disabilities, long term conditions, mental health conditions, or who are neurodivergent or require related support. If you need support, please reach out to careers@scottishpower.com.
Mobility
Please note that any applicant who is not a citizen of the country of the vacancy will be subject to compliance with the applicable immigration requirements to legally work in that country. If/when required, the Company will support the employee with the necessary immigration requirements.
Important
Advert will close at 23:59 GMT the day before Job Posting End Date below.
September-26-2025
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Team Manager - SME (Sales) employer: Iberdrola Renewables
Contact Detail:
Iberdrola Renewables Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Team Manager - SME (Sales)
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the hunt for a Team Manager role, and who knows? They might just have the inside scoop on openings at ScottishPower.
✨Tip Number 2
Prepare for those interviews! Research common questions for management roles and practice your responses. We want you to shine when discussing your customer service experience and people management skills.
✨Tip Number 3
Showcase your achievements! When you get the chance to chat with potential employers, highlight specific examples of how you've improved team performance or handled complaints effectively. Numbers speak volumes!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the ScottishPower family.
We think you need these skills to ace Team Manager - SME (Sales)
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your relevant experience in customer service and people management. We want to see how your skills align with the Team Manager role, so don’t hold back!
Showcase Your Achievements: When detailing your past roles, focus on specific achievements that demonstrate your ability to meet performance targets and manage teams effectively. Numbers and examples speak volumes, so let us know what you’ve accomplished!
Be Professional Yet Personable: While we appreciate a friendly tone, remember to maintain professionalism in your written application. Show us your personality, but also your understanding of the industry and the importance of delivering exceptional service.
Apply Through Our Website: We encourage you to submit your application through our website for a smoother process. It’s the best way for us to receive your details and keep track of your application, so don’t miss out!
How to prepare for a job interview at Iberdrola Renewables
✨Know Your Stuff
Make sure you understand the role of a Team Manager in the SME (Sales) sector. Familiarise yourself with ScottishPower's services and how they interact with external partners. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your People Skills
As a Team Manager, you'll be leading a team of 6-10 FTEs. Be prepared to discuss your experience in people management and how you've successfully built relationships in previous roles. Use specific examples to illustrate your interpersonal skills and ability to handle complaints effectively.
✨Be Data Savvy
Since the role involves monitoring key performance metrics and using tools like Excel, brush up on your analytical skills. Be ready to discuss how you've used data to drive performance improvements in past positions. This will demonstrate your capability to manage operational delivery effectively.
✨Prepare Questions
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, company culture, and expectations for the role. This not only shows your interest but also helps you assess if ScottishPower is the right fit for you.
