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For Companies At a Glance
- Tasks: Lead a dynamic team to deliver top-notch customer service and drive operational excellence.
- Company: Join SP Energy Networks, a leader in renewable energy and customer-focused solutions.
- Benefits: Enjoy competitive salary, generous leave, and unique perks like electric vehicle schemes and health benefits.
- Why this job: Make a real impact in the energy sector while developing your leadership skills.
- Qualifications: Proven experience in managing teams and excellent communication skills are essential.
- Other info: Flexible working options and a commitment to career growth await you.
The predicted salary is between 44000 - 55000 ÂŁ per year.
Overview
Team/Shift Leader (Customer Service Delivery/Operations)
Location: Prenton
Salary from £44,000 up to £55,000 (depending on experience) – as well as a strong benefits package and career progression opportunities
Full Time / Permanent
Flexible / Hybrid options
Closing Date: 26th September 2025
What you will be doing
- Drive excellent customer experience which delivers a Top 3 DNO place in Broader Measures Customer Scores (Unplanned Faults and Planned Outages).
- Represent the department at internal Customer Service and Licence meetings, in relation to targets and performance, and provide professional leadership, support and direction to Incident Controllers. Ensure that performance is managed proactively to maximise productivity, team objectives and KPI’s through training and development.
- Lead by example to ensure the incident management team meet regulatory and customer requirements and maximise rewards. Identify opportunities to reduce charges and penalties, reviewing processes as required.
- Influence relationships within Customer Service and Licence departments with the aim of resolving problems and promoting excellent working practices.
- Prepare and monitor appropriate key performance indicators to ensure effective adherence and productivity within Customer Service. Develop and implement agreed solutions to areas of concern.
What you will bring
- Experienced People Manager with excellent negotiation, influencing, communication and people management skills with an ability to manage a 24/7 team effectively and create a positive team culture.
- Ability to devise solutions to problems/challenges involving internal and external customers with effective prioritising and organisational skills.
- Excellent analytical skills, with attention to detail and a strong customer focus and ability to work to deadlines and agreed SLAs.
- A flexible approach to business change and previous experience in managing Customer / Supplier expectations and to “challenge” in a confident and professional manner.
Minimum Criteria
- Previous experience of managing a large team
- Current Delivery/Operational knowledge and experience
- Dynamic work ethic with a track record of coaching/mentoring and developing your team\’s performance and outputs
- Knowledge of PowerOn and CRM is preferred
- Network knowledge would be advantageous
- Knowledge of HR processes would be desirable
- Knowledge and understanding of Microsoft Office suite essential
What’s in it for you
As well as a competitive salary which is reviewed annually, you can also enjoy a number of other benefits. With our pension scheme, we’ll double-match your contribution up to a company contribution of 10%.
At ScottishPower, we believe it’s the little things we do in life that make a big difference. From helping you look after your family’s wellbeing, save for your future and take personal steps for climate action – our benefits are designed to help you do just that – so that you have everything you need to take care of your world – today and tomorrow.
That’s why our benefits include:
- 36 days annual leave
- Holiday Purchase – extra annual leave
- Share Schemes
- Payroll Giving and Charity Matched Funding
- Technology Vouchers
- Electric Vehicle Schemes
- Cycle to Work scheme and Public Transport Season Ticket Loans
- Healthcare benefit options including Dental Insurance, Private Medical Insurance, Health Cash Plan and annual Health Assessments
- Life Assurance (4x salary)
- Access to Savesmart financial wellbeing support
- Plus shopping, leisure, restaurant and gym discounts, and unique employee deals on travel insurance and more
Why SP Energy Networks
SP Energy Networks is part of the Iberdrola Group, one of the world’s largest integrated utility companies and a world leader in wind energy. We keep electricity flowing to homes and businesses through Central and Southern Scotland, North Wales and in the North West of England. We operate over 4000km of cables and lines that make-up the transmission network – connecting infrastructure like wind farms into the electricity system. It’s a role that puts us right at the heart of Scotland’s ambition to be Net Zero by 2044. And we’re taking it very seriously.
We’re investing >£5.5 billion into our transmission network, directly supporting the rapid growth needed in renewable energy. With diverse opportunities across our businesses and a commitment to invest in our own internal talent, ScottishPower can offer people real career opportunities that meet personal and professional goals, in a global organisation.
That a social purpose are at the heart of everything we do. Together with our values, they bring us together into a stronger, more sustainable business with direct links to the communities we serve. It takes all kinds of people to build a large-scale business like ours, so whatever your background, you’ll fit right in.
We are committed to providing reasonable support or adjustments in our recruiting processes for candidates with disabilities, long term conditions, mental health conditions, or who are neurodivergent or require related support. If you need support, please reach out to careers@scottishpower.com
Mobility
Please note that any applicant who is not a citizen of the country of the vacancy will be subject to compliance with the applicable immigration requirements to legally work in that country. If/when required, the Company will support the employee with the necessary Immigration requirements.
IMPORTANT
Advert will close at 23:59 GMT the day before Job Posting End Date below
September-27-2025
#J-18808-Ljbffr
Shift Leader employer: Iberdrola Renewables
Contact Detail:
Iberdrola Renewables Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Shift Leader
✨Tip Number 1
Network like a pro! Reach out to current employees on LinkedIn or at industry events. A friendly chat can give you insider info and maybe even a referral.
✨Tip Number 2
Prepare for the interview by practising common questions and scenarios related to team leadership and customer service. We want you to shine, so role-play with a friend or in front of the mirror!
✨Tip Number 3
Show your passion for the role! When you get the chance to speak, share your ideas on improving customer experience and team dynamics. Let them see how you can drive results.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can keep you top of mind and show your enthusiasm for the position. Plus, it’s just good manners!
We think you need these skills to ace Shift Leader
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in managing teams and delivering excellent customer service. We want to see how your skills align with the Shift Leader role, so don’t hold back!
Showcase Your Leadership Skills: As a Shift Leader, you'll need to demonstrate your ability to lead and motivate a team. Use specific examples from your past experiences where you’ve successfully managed a team or resolved conflicts to show us what you can bring to the table.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your key achievements stand out. This will help us quickly see why you’re a great fit for the role!
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the position. Plus, it’s super easy to do!
How to prepare for a job interview at Iberdrola Renewables
✨Know Your Stuff
Make sure you understand the key responsibilities of a Shift Leader, especially around customer service delivery and operations. Brush up on your knowledge of performance management, incident management, and how to drive excellent customer experiences.
✨Showcase Your Leadership Skills
Prepare examples that highlight your experience in managing large teams and developing team performance. Be ready to discuss how you've influenced relationships within departments and resolved issues effectively.
✨Be Data Savvy
Since analytical skills are crucial for this role, come prepared with examples of how you've used data to improve processes or meet KPIs. Familiarise yourself with key performance indicators relevant to customer service and be ready to discuss them.
✨Ask Insightful Questions
Demonstrate your interest in the role by asking questions about the company's approach to customer service and operational challenges. Inquire about their strategies for achieving a Top 3 DNO place in customer scores and how they support team development.
